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Kristie
January 25, 2018
The freezer isnt getting cold enough. The refrigerator is cold but the freezer isnt.
For model number 79577562600
Hello Kristie, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: temperature sensor, defrost/sheath heater, evaporator fan motor and control board. You can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, there are YouTube videos available to assist you. Hope this helps!
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Mike
December 28, 2021
The refrigerator is not getting cold, the temperature is listed as error. The freezer however is functioning normally. I am assuming it is some sort of temperature regulation sensor. Please advise. The compressor is running and the refrigerator appears to go back on line when the unit is unplugged and then plug back in but it still does not appear to be working correctly and frequently then switches back to the error message.
For model number 79576203901
Hello Mike, Thank you for the question. We suggest testing the Sensor with a Multimeter. The best way to do this is to remove the thermostat from the refrigerator so you can control the temperature of the sensor. You can let the sensor warm up to room temperature. With the sensor warmed up to room temperature the sensor should read approximately 6.2K Ohms at 68°F. With the thermistor submerged is a glass full of ice water, the sensor should be very close to 32°F which should read approximately 16.3K Ohms. If the values that you are getting are far off from these readings, then the sensor is bad and should be replaced. We hope this helps!
Fridge is freezing food. Not packed. Freezer works fine.
For model number 79551033011
Hi Felicia, thank you for reaching out. It appears that your refrigerator may have a damaged duct assembly, part number PS11707980. It channels cold air from the freezer into the fresh food section. You may need to replace it to solve the problem. Glad to be of help!
