Door Boot Seal - With Drain Port

Hi Gretchen, Thank you for your question. You have two different boot seals available for your appliance. One that has a drain port, and one that does not. If yours does have a drain port then that would be the one that you need, and vice versa. A drain port is a hole in your boot seal that connects to a drain tube. I have listed all three parts down below for you. As for your other issue, you may need to check the spider arm on your drum, your drum support rollers, and the springs that hold your drum up. Good luck with your repair.

Hi Donald, Thank you for your question. Based on what you described, the shredded plastic pieces you are referring to is the bellow or door boot seal. During a wash cycle sometimes clothes will get caught up in the folds of the door boor seal and this can sometimes cause tearing or shredding of the part. You will need to replace the seal. Also, if you are getting dirt on your clothes, this might be a build-up of detergent sludge. You may have to use half the recommended amount to prevent this. Also if you have a fabric softener dispenser, a build up residue can occur and this can also get on the clothes. You will need to clean it. I hope this helps. Thank you and have a great day!

Hello John, Thank you for the question. You will need to check the gasket on the appliance now to see if it has a drain hole. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!