Defrost Heater

Hello Mary, Thank you for the question. I suggest checking the Evaporator Fan Motor PartSelect Number PS12728811 to ensure it is running normally. If the fan is operating, you can test the Defrost Heater with a Multi Meter to check for continuity. Hope this helps!

Hi Stephanie, thank you for your question. There are a few parts that could cause this issue. You should check your run capacitor and start relay on your compressor. If those parts are fine then you may want to take a look at your cold control thermostat as well. I hope that helps. Good luck with your repair.

Hello Denise, thank you for contacting us. You may want to try replacing the Defrost Heater part PS3408665. We hope this helps.

Hello Walter, We suggest testing the Defrost Thermostat. The best way to do this is to remove the thermostat from the refrigerator so you can control the temperature of the sensor. You can let the sensor warm up to room temperature. With the sensor warmed up to room temperature the sensor should read approximately 6.2K Ohms at 68°F. With the thermistor submerged is a glass full of ice water, the sensor should be very close to 32°F which should read approximately 16.3K Ohms. If the values that you are getting are far off from these readings, then the sensor is bad and should be replaced

Hello Ryan, Thank you for the question. This could be an indication the Cold Control Thermostat is faulty and may need to be replaced. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hello Melissa, thank you for your question. The defrost heater can be tested with a multimeter. Before you can test your defrost heater, you have to remove it from your refrigerator. It is also a good idea to unplug the refrigerator. A defrost heater is connected by two wires, and the wires are connected with slip-on connectors. Firmly grasp these connectors and pull them off the terminals. You may need a pair of needle-nosed pliers to help you. Do not pull on the wires themselves. Use your multimeter to test the heater for continuity. Set your multimeter to the R X 1 scale. Place the tester's leads on one terminal each. This should produce a reading anywhere in between zero and infinity. If your multimeter produces a reading of zero, or a reading of infinity, then your defrost heater should be replaced. We hope this helps.

Hi Ed, Thank you for your question. If the fresh food and freezer sections of your refrigerator are too warm, there are some parts that you will need to check to see which one is causing the issue. You will need to check the run capacitor, the cold control thermostat, the evaporator fan motor, the defrost timer, the defrost heater, the defrost thermostat and the condenser fan motor. We have included a link that you may reference on how to check these parts. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!