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Jim
February 22, 2018
Microwave doesn't shut off
For model number jem31m002
Hi Jim, Thank you for the question. I suggest testing or replacing the door switch, PartSelect Number PS237421.The secondary door switch is a simple on/off mechanism that stops the microwave from operating when the door is open. The switch monitors the door latch position, and communicates whether the door is open or closed to the electrical control board. Hope this helps!