Secondary Door Switch WB24X829 | Official GE Part | Fast Shipping | PartSelect
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Secondary Door Switch – Part Number: WB24X829
Secondary Door Switch – Part Number: WB24X829 Secondary Door Switch – Part Number: WB24X829 Secondary Door Switch – Part Number: WB24X829 https://partselectcom.azureedge.net/Schematics/GE/00125324i01.gif

Secondary Door Switch

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$21.81

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PartSelect Number PS237421

Manufacturer Part Number WB24X829

Manufactured by GE

The secondary door switch is a simple on/off mechanism that stops the microwave from operating when the door is open (normally opened). The switch monitors the door latch position, and communicates whether the door is open or closed to the electrical control board. This door switch is approximately 1 inch long, and has 2 metal prongs called terminals that extend out of its body. Common symptoms related to a faulty secondary door switch include: microwave will not turn/shut off, or the microwave will not heat properly. NOTE: Before you begin this repair, first make sure your microwave is unplugged, and that your capacitor is discharged. A capacitor stores large amounts of electricity even when your microwave is unplugged.

This part works with the following brands: General Electric, Hotpoint, Kenmore

This part works with the following products: Microwave, Microwave Oven Combo, Range

This part fixes the following symptoms: Doesn’t shut off | Won’t turn on | No heat | Touchpad does not respond

Questions & Answers

Most Helpful

Question:

Hello folk! I need your help! I have GE microwave & the lights fan clock etc work but it will not turn on to cook! Part is the issue? Do 7 have the part? Thanks sincerely;elo

ERNIE for model number GE MODEL JVM1540SP1SS
July 24, 2017
Answer:

Hi Ernie, great question. When this model of microwave will not start, it is most commonly a problem with the secondary door switch. You can find a replacement part using this part number: PS237421. You may also want to enter your model number into our Instant Repairman feature to determine what other parts could be causing this symptom. Thanks for you question and good luck with the repair.

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Question:

How do i replace the secondary switch?

ursula for model number JVM1740DM122
August 18, 2017
Answer:

Hi Ursula, Thank you for your inquiry. Just beneath the photo of the part on our website you will find installation instructions on how to install this part. I hope this helps. Thank you and have a great day!

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Question:

When we open the the microwave door it starts working.

Brian for model number JVM1840WD001
December 26, 2017
Answer:

Hi Brian, Thank you for the question. I suggest testing the two Secondary Door Switches, PartSelect Number PS237421 and the Monitor Door Switch, Part Number: PS237422 with a multi meter to check for continuity to determine the defective switch. Hope this helps!

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Question:

Hello, only some of my touch pad is working. The microwave works as it should but some of my touch pad buttons are no longer working (1,2,7,8,9,0), but all other buttons work just fine. Which part do i need to fix this problem? Thank you.

Seth for model number JVM1740DM1BB
March 23, 2018
Answer:

Hello Seth, thank you for your question. If some of the buttons are working and others are not I would recommend replacing the key pad itself, Control Panel with Touchpad - Black part number PS1480892. Please enter the part number into the site for current price and availability. Good luck with your repair!

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Question:

I get no power to my microwave, lights, clock ,nothing. Checked the receptacle and i have power there.

Bob for model number JVM6175EF1ES
July 31, 2018
Answer:

Hello Bob, Thank you for the question. In most cased this would indicate the Thermoprotector (TCO - MAGNETRON) has blown and will need to be replaced. PartSelect #: PS2370185. Hope this helps!

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Question:

Micro works but starts as soon as door is opened

Bonnie for model number HVM1750DP1WW
January 6, 2018
Answer:

Hello Bonnie, Thank you for your inquiry. It sounds like one of the door switches is not recognizing that the door is open, you can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, there are YouTube videos available to assist you.Hope this helps!

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Question:

Micro wave does not heat

Helmut for model number JE1468K02
January 10, 2018
Answer:

Hi Helmut, Thank you for the question. I suggest checking the High Voltage Diode, PartSelect Number PS239843 first. You will need a Multi Meter to test ohm reading on the part. You can also test the Magnetron, PartSelect Number PS239377.Remember, the microwave can still contain a large amount of electricity even when unplugged, so be sure to discharge the capacitor before performing the repair or testing. I hope this helps.

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Question:

My model has 3 switches are the two a secondary switch

Michael for model number JVM1740DM1WW
February 20, 2018
Answer:

Hi Michael, Thank you for your question. Yes, 2 of the switches are the secondary door switches. I hope this helps. Thank you and have a great day!

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Question:

Needing to replace a faulty secondary door switch on my GE profile microwave (part # wb24x829). After cutting off the breaker to the microwave, do you have to discharge the capacitor in order to change the switch? If so, how do you discharge the capacitor before installing the new switch to avoid electrical shock? Thank you

Michael for model number PVM1870SM3SS
October 27, 2017
Answer:

Hi Michael, Thank you for your inquiry. Before you begin any repair please unplug the appliance from the electrical outlet. To replace the door switch in your microwave open the door and remove the screws securing the grille. Slide the grill to the left to release it. Next remove the screw on left securing the control panel and loosen the screw behind the panel. Lift the panel up and pull it forward to detach. Now remove the screws to release the switch assembly. Depress the release tab and the actuator to detach the switch you are replacing. Disconnect the wire connector to fully release the old switch. Install the new door switch by first connecting the wire connector. Position the new switch inn the assembly and snap it into place. Realign the switch assembly on the frame and replace the screws to secure. Reposition the control panel and tighten the screw behind the panel and replace the screw on the left. Reposition the grill on the microwave and slide it to the right. And replace the screws. Restore power to the microwave and it should be ready to use. I hope this helps. Thank you and have a great day!

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Question:

When i open the door the turn table starts turning. When shut; it stops. Sometimes when i open the door it's not turning and i start it but nothing gets hot and the turn table is still not turning.

Jason for model number JKP90DP3WW
December 21, 2017
Answer:

Hi Jason, Thank you for your question. It sounds like you are going to have to replace your door switch. You do have three on your appliance. You can use a multi meter to test which one it is that you will need to replace. They should all read close to or on 0 ohms to be working. Good luck with your repair.

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Question:

The microwave fan and light run when the door is shut after the cooking cycle or when food has been removed from microwave. I replaced the range door switch and the "upper" secondary switch and the problem (fan and light running) still exists. Upon reviewing the microwave assembly drawing again, I now see 2 secondary switches - an "upper" one and a "lower" one. Could the replacement of the "lower" secondary switch be the fix to repair the problem or is there another part that needs replacement? I do not have equipment to "test" the switch.

Darren for model number PVM1970SR1SS
December 23, 2017
Answer:

Hello Darren, Thanks for your question. Yes, replacing the lower door switch may fix the issue you are experiencing. I hope this helps.

Related Parts: Monitor Door Switch
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Question:

The microwave continues to run when i close the door.

Lois for model number JVM1650SH01
December 8, 2017
Answer:

Hi Lois, Thank you for your question. If the microwave continues to run when it is not working, then the issue is with one of the door switches and you will need to check them to see which one is causing the issue. I hope this helps. Thank you and have a great day!

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Question:

There is no power to the microwave, no clock, lights, etc. I know the socket does have power.

Kyle for model number JVM1950SR1SS
December 13, 2017
Answer:

Hi Kyle, Thank you for your question. If the microwave is not turning on, there are some parts that you will need to check to see which one is causing the issue. You will need to check the door switches and the thermostat. I hope this helps. Thank you and have a great day!

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Question:

Microwave keeps heating when door is closed.

Pete for model number JKP90SP3SS
September 7, 2017
Answer:

Hi Pete, Thank you for the question. I suggest replacing the Secondary Door Switch.The secondary door switch is a simple on/off mechanism that stops the microwave from operating when the door is open. Hope this helps!

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Question:

Woke up this morning to microwave beeping - 3 beeps. Message on keypad says - keypad shortage, needs maintenance. Problem?

Jim for model number PVM1970SR1SS
February 22, 2018
Answer:

Hi Jim, Thank you for the question.I suggest checking to make sure the ribbon cables are not loose and plugged it. It can also help to clean the connectors. If this does not help the keypad may need to be replaced, PartSelect Number PS3510583. Hope this helps!

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Question:

Microwave works intermittently. If i slam the door or put contact cleaner on the door switch it works. What part do i need to replace to make it work all the time?

barbara for model number JEBC200W01
February 22, 2018
Answer:

Hi Barbara, Thank you for your question. If the microwave is working intermittently, you will need to check the door switches and the fuse to see which one is causing the issue. I hope this helps. Thank you and have a great day!

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Question:

Microwave blew fuse. Replaced fuse and bad door switch monitor. Used for two minutes and unit popped circuit breaker. Reset and used microwave for about 2minutes again. Fuse blew again. Replaced fuse and and found the new door switch monitor was bad. Question is what can be causing the fuse tp blow and make the door switch monitor go bad. Unit is less than 2 years old. No burnt wire noticed.

Cindy for model number Jvm3160rf3ss
January 20, 2018
Answer:

Hello Cindy, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: fan motor, capacitor, thermostats, diode, and check the wiring. You can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, there are YouTube videos available to assist you. Hope this helps!

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Question:

The door will not latch, so the microwave will not work. The little hooks on the inside of the door just moves up and down with no tension. Acts like a spring it broken or popped off. This is a built-it microwave so i really want to get it fixed.

Sharon for model number JNM1951DR1BB
January 22, 2018
Answer:

Hi Sharon, Thank you for your question. You will either have to replace your door switch or if you are thinking that the spring inside of the door is broken, you will have to replace your door. Good luck with your repair.

Related Parts: DOOR ASM
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Question:

When I open the oven door it makes a buzzing sound, the light goes on in the microwave and the display screen is scrambled. None of the buttons on the control panel respond. When the door is closed the display remains lit and scrambled and the interior light goes off. I have to press the clear button multiple times to get the screen to clear. Can you help?

Andrew for model number JEM31SF01
January 30, 2018
Answer:

Hello Andrew, Thanks for your question. There are a few different parts to consider to fix that issue. Keep in mind that these parts should only be installed or tested by a licensed technician as they can still retain electrical charges even with the microwave unplugged. The magnetron could be causing this issue and so could the smartboard. You may also want to have the door switches tested. I hope this helps.

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Question:

I recently opened my over the range GE microwave and the interior bulb flashed and blew. Upon closing the door, the internal fan started, not the vent fan, and won't shut off. After research i determined that 1 to 3 of the door switches might be the problem. I replaced them and problem persists. I checked continuity on them and the top and bottom switches were fine, middle one was defective though. Thoughts on why the internal fan runs when i shut the door?

Stew for model number JNM1851SM3SS
November 27, 2018
Answer:

Hello Stew, thank you for your question. If the three switches were replaced and the internal fan still runs the issue would probably be the control board part number PS2577573. If the middle switch was defective and not replaced, that one switch could be causing the fan to continually run. I hope this helps!

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Question:

When you open door microwave turns on. Not sure what is turning on but something is running.If you put something in to heat microwave works fine.It shuts off when time is up but when you open door it turns on again. I have been reading door switch.Is there more than one? If so should i change all of them?Thanks for the help.

Chad for model number JVM1752DP1WW
April 25, 2018
Answer:

Hi Chad, Thank you for the question. I suggest using the two Secondary Door Switches, PartSelect Number: PS237421.The secondary door switch is a simple on/off mechanism that stops the microwave from operating when the door is open. The switch monitors the door latch position, and communicates whether the door is open or closed to the electrical control board. Hope this helps!

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Question:

When I open the microwave, I have to press the right side of the lever or whatever it's called,to open the microwave door, the left part of the lever pops forward. It works but it seems like a "rubber band" is broken that holds it in place. Please advise which part I need. Are these authentic GE parts? Thank you

Yvonne for model number JEM31SF01
May 4, 2018
Answer:

Hi Yvonne, Thank you for the question. All the parts we sell are authentic manufactured parts. Sounds like the button spring has broke or come lose, Part Number: PS230712. Hope this helps!

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Question:

After cooking something and i close the microwave door the fan keeps going. The light turns off and the turntable isn't moving. Only the fan won't shut off.

Joan for model number JEM31SF001
October 26, 2017
Answer:

Hi Joan, Thank you for your inquiry. If the fan is still running after you use the microwave then it might be one of the door switches causing the issue. You will need to check each of them with a multimeter to see which one is causing the issue. I hope this helps. Thank you and have a great day!

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Question:

Have panel off, is there a trick in getting the secondary switches out?

Ronnie for model number PS237421
March 11, 2018
Answer:

Hello Ronnie, Thank you for your inquiry. To remove the old switch, you would need to gently lift the plastic tab on the housing that snaps into the tiny hole in the corner of the switch to hold it in place, with a small flat head screw driver. Hope this helps!

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Question:

Our g e over the range microwave is only 3 years old and when we open the door, the motor immediately comes on but without heat. - this is without pushing the start button, express time, etc.. the turntable does not spin - just the motor seems to come on.. when the door is closed, the microwave seems to function normally. what switch would you recommend we purchase to solve the problem? can you give us a part number as well, and perhaps a link to instructions on how to replace. thank you

Barbara for model number Jvm7195DFWW
December 6, 2018
Answer:

Hello Barbara, thank you for your question. The most common cause of this problem is one of the door switches. There are 3 door switches in this unit. You can use a multi meter to test which one it is that you will need to replace. They should all read close to or on 0 ohms to be working. There are three switches in total. Two of Part Number: PS237421 and one of Part Number: PS237422. Here is the link that will take you to the part information page. https://www.partselect.com/PartSearchResults.aspx?ModelNum=JVM7195DF1WW&mfgModelNum=&fkmfgID=2&Hint=switch You can also check each part number in our site for installation help and other helpful information. Good luck with your repair!

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Question:

After the cooking time is complete, the fan and light continue to operate when the door is closed.

Ken for model number Jvm1441bh01
December 14, 2018
Answer:

Hello Ken, thank you for your question. The first parts you will want to test are the door switches, part numbers PartSelect Number: PS237421, and PartSelect Number: PS237422. Here is a link that will show you how to test the three switches. https://www.partselect.com/Microwave+test-door-switch+repair.htm If the switches are tested and are found to be NOT Faulty, the most likely issue is the smart board Part Number: PS753803, which has been discontinued and is no longer available. I hope this helps!

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Question:

Panel goes black after it runs once. Unplug and plug back in and it lights up but only runs once, then goes black again

Brad for model number JVM1750DP2BB
January 16, 2019
Answer:

Hi Brad, thank you for your question. It sounds like you may need to check your door micro switches, your fuse, and your diode. Please be sure when doing any repairs on a microwave that you disconnect it from power and safely discharge the capacitor so that you do not electrocute yourself. If the parts mentioned above are all working fine. Then the issue may be in your control board. I hope that helps. Good luck with your repair.

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Most Recent

Question:

Hi My microwave runs when the timer is set .But no heat in there.

Laxmi for model number PVM9195SF1SS
18 days ago
Answer:

Hello Laxmi, Thank you for contacting us. I suggest checking the following parts: PS239740 Diode, PS237421 Secondary Door Switch, PS239120 Capacitor, and PS2370172 MAGNETRON Assembly. Good luck with your repair!

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Question:

My microwave quit. Nothing.

Janet for model number JVM1750SP2SS
21 days ago
Answer:

Hello Janet, Thank you for the question. If the microwave just stops powering on, with no lights or power it is normally a blown fuse, PartSelect Number PS239811. Thank you for your inquiry, good luck with this repair!

Related Parts: Thermal Fuse
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Question:

When i close the door the fan and the light continue to run if i open the door the light stays on like it is suppose to and the fan turns off. All other functions are working properly. I am not sure which door switch i am needing

mark for model number GE JNM1851DM2BB
21 days ago
Answer:

Hello Mark, thank you for your inquiry! It is typically recommended to replace all door switches together, the ones for your model being PS237421 (top and bottom), PS237422 (middle). If you would prefer to only replace one at a time, we recommend testing each with a multimeter to determine which one is lacking the proper continuity.

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Question:

Microwave lights and fan comes on when opening microwave door. Everything else works fine on microwave.

Rob for model number JVM1740SP2SS
January 23, 2019
Answer:

Hi Rob, Thank you for the question. I suggest testing the two Secondary Door Switches, PartSelect Number PS237421 and the Monitor Door Switch, Part Number: PS237422 with a multi meter to check for continuity to determine the defective switch. Hope this helps!

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Question:

The 1 and 7 on the touch pad do not respond. How can i repair?

Frank Reiner for model number JVM1750EP2ES
January 18, 2019
Answer:

Hello Fran, thank you for your question. Unfortunately, the touch pad is not repairable. You would have to replace it. PartSelect Number PS8753911 is the part number for the touch pad and control panel assembly. The touch pad is not sold separately. Please enter the part number into the site for current price and availability. Good luck with your repair!

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Question:

I installed a GE ;microwave model peb7226df1bb about two years ago. Presently the door does not lock when closed, microwave does not work except for the timer; the dome light remains on too. I assume that one of the door switches is defective. Could you advise me regarding this problem and if the door switch is the problem, please provide me with a part number. Since the mw is built in over the electric oven, i assume it will have to be removed for repairs, correct?

Robert for model number GE Microwave Model PEB7226DF1BB
January 11, 2019
Answer:

Hello Robert, thank you for your question. If the door isn't locking check the locking hooks on the door and the switch holder inside the unit where the door switches are located. If the unit cannot be started when the door is locked the most likely issue is the door switches. There are three in the unit. PartSelect Number: PS237416 Qty 1 required and PartSelect Number: PS8754465 Qty 2 required. Here is a link that will provide instructions on testing the switches. https://www.partselect.com/Microwave+test-door-switch+repair.htm. You shouldn't have to remove the unit to test or replace these switches. The top vent would be removed (two screws, then shift the vent to the left or right to unlock it and remove it from the unit). There should be a screw or two that holds the control panel to the unit. With that control panel removed you should be able to see the switches and switch holder. Remember to remove power from the unit before any repairs are done. Good luck with your repair!

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Question:

The table of this microwave will not turn and the interior fan will not start What could be the problem ? It seems that all pads on the control panel work Thank you

George for model number JVM1752DP2BB
December 19, 2018
Answer:

Hi George, thank you for your question. There are a couple of parts that you could check but I would suggest checking all of your door micro switches to make sure they are working. It sounds like perhaps the appliance believes that the door is open and so it will not start because of that. You can test those switches with a multi meter. They should be reading 0 ohms to be working correctly. I hope that helps. Good luck with your repair.

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Question:

How do i remove the touch pad

kelly for model number dvm1950sr2ss
November 28, 2018
Answer:

Hi Kelly, Thank you for your question. Before you begin any repair please unplug the appliance from the electrical outlet. Use a Phillips head screw driver to unthread the screws securing the grill. With the screws removed, open the microwave oven door and then the slide the grill to the left or just lift it right up to remove it. Next remove the control panel mounting screw then lift the control panel up to detach. Note the orientation of the wires attached to the electronic control board. Then depress the locking tabs on the control board to detach if necessary. Free the hinge tab from the front panel and remove the screw and washer securing the grounding wire. Release the ribbon connector and remove the screws securing the main control board and housing from the control panel. Depress the retaining tabs and pull the housing out. Prepare the new touchpad and control for installation by removing it from the plastic packaging it came in and the protective coverings. Then align the control board housing with the new panel and snap it into place. Secure it with the screws. Connect the ribbon connector. Secure the grounding wire with the screw and washer. Insert the hinge tab into the front panel and reconnect the remaining wires to the terminals on the board. Insert the control panel tabs into the front panel slots and push the panel down and secure it with the mounting screw. Realign the grill and snap it into place. Then secure it with the screws. The repair is now completed, and you can plug it back in. The microwave should now work for you. I hope this helps. Thank you and have a great day!

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Question:

I steamed some vegetables on my front burner and the steam apparently affected the touchpad and the light. Display says "keypad shorted out". This microwave is almost 4 years old. What part do i need and can i install it?Thanks.

hENRY for model number DVM7195SF1SS
November 16, 2018
Answer:

Hello Henry, Thank you for the question. In most cases the keypad will need to be replaced, Part Number: PS8755594. If the keypad did not fix the issue then the control board, Part Number: PS8755571 will need to be replaced. Thank you for your inquiry, good luck with this repair!

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Question:

Hello, my microwave turns on when the door is opened. Being that it is ten years old, I want to replace all of the door switches while I have it apart. Can you list which part numbers and how many of them I would need? Also, do I have to worry about discharging the capacitor for this fix?

April for model number JVM1750SM1SS
February 26, 2018
Answer:

Hello April, Thanks for your question. There are two switches for your microwave door, part numbers PS237422 and PS237421. You will need to discharge the capacitor in order to install these parts; however, we would recommend having a licensed technician install the part since the microwave can contain electrical components even when unplugged. The steps to discharge the capacitor can be found at the following link: https://www.partselect.com/Microwave+discharge-capacitor+repair.htm I hope this helps.

Related Parts: Monitor Door Switch
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Question:

When open the door microwave starts to runs.

Tom for model number HVM1750DP-1BB
February 5, 2018
Answer:

Hello Tom, thank you for your question. I would recommend changing the three door switches first. You would need a quantity of 2 of part number WB24X829 and 1 of part number WB24X830. I hope this helps!

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Question:

The bottom latch on the door broke off now the micro switch will not work; can this part be replaced?

Rose Marie for model number PVM9195SF1SS
February 4, 2018
Answer:

Hello Rose Marie, Thanks for your question. Yes, the part can be replaced, but it should only be tested and replaced by a licensed service technician, as your microwave can contain electrical charges even when the microwave is unplugged. The latch part number is PS3510609. I hope this helps.

Related Parts: LATCH
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Question:

Microwave starts running when i open the door. Is it the door switch? GE profile above stove style.

And is this Diane kelly for model number Pvm2070sm3ss
January 18, 2018
Answer:

Hi Diane, Thank you for your question. If your microwave is turning on when you open the door, then one of the door switches is causing the issue. You will need to use a multimeter to test and see which one is not working. I hope this helps. Thank you and have a great day!

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Question:

Microwave pops circuit breaker when it was on for a minute. Problem has gotten worse in last month. Now unit pops breaker when start button pushed. Microwave on dedicated line. Checked on other desiccated line and it still pops breaker. Clock, inside light ,timer all work. Checked door switch and found one bad. My question is with this switch( middle switch) cause the circuit breaker to pop?

Colin for model number Jvm3160rf3ss
January 17, 2018
Answer:

Hi Colin, Thank you for your question. If the microwave is constantly tripping the breaker and it is on a dedicated line, try replacing the fuse in the breaker and see if that fixes the issue. If that does not fix the issue could be a defective microwave or there is an issue with the breaker itself and you will need to contact an electrician to see what is going on. I hope this helps. Thank you and have a great day!

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Question:

I need to replace the bottom most switch (interlock?) in this model, the one that allows the turntable to turn and microwave to heat, but i am not sure which part to order, and the diagram is not as clear as it might be. Thanks,

Karen for model number JVM1850SH01
January 11, 2018
Answer:

Hi Karen, Thank you for the question. The bottom micro door switch is Part Number: PS237421. Hope this helps!

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Question:

Key pad controls do not work only light and fan work

cy for model number jvm1740dm1ww
January 10, 2018
Answer:

Hello Cy, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: the control panel, the smart board, the secondary and monitor door switches, the temperature thermostat, the cut out thermostat, the hood thermostat, the magnetron thermostat and the diode. You can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, there are YouTube videos available to assist you. Hope this helps!

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Question:

Microwave stopped working. The complete panel went dark. I unplugged it and plugged it back in with no results. I waited approximately eight hours and plugged it back in. With the door closed it continues to run. The bottom of the microwave got very hot so i unplugged it.

Ron for model number JVM7195EF1ES
January 9, 2018
Answer:

Hello Ron, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: the secondary door switch, the monitor door switch, the thermostat, the diode and the magnetron. You can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, there are YouTube videos available to assist you. For safety reasons, since the microwave capacitor can still store electricity even when the microwave is unplugged, it is usually advised that you discharge the capacitor before any attempt at repair. There are videos on line to assist you. Hope this helps!

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Question:

Microwave runs when the door is opened. Is this the right part to order?

Don for model number PEB2060DM2BB
January 5, 2018
Answer:

Hi Don, Thank you for your question. This could be the part. You do have other door switches. I would suggest testing all three of them to make sure they are all working. You can do that with a multi meter. The parts should read 0 ohms to be working correctly. I hope that helps. Good luck with your repair.

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Question:

Microwave was operating in the combination mode set to 375 degrees. Half way there it quit and lost all power. Did not trip the breaker and the only thing I checked was the 20 amp fuse in the micro which is fine. I currently show no lights or power in the microwave. Any idea where to check next? If it is a secondary door switch, would I still have lights?

Steven for model number PVM9179SK1SS
January 3, 2018
Answer:

Hi Steven, Thank you for the question. Normally with the door switches you would still have lights, the appliance just wouldn't know if the door was open or closed. This sounds like an issue with the Main Board, Part Number: PS11762555. Hope this helps!

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Question:

Microwave starts and then shuts off after about 3 seconds. The panel goes back to the time of day set up. Tank you

James for model number JVM2070SH001
December 4, 2017
Answer:

Hi James, Thank you for your question. If the microwave is only coming on for a few seconds, there are some parts that you will need to check to see which one is causing the issue. You will need to check the line fuse, the door switches and the thermostats. To test the parts you will need to use a multimeter. I hope this helps. Thank you and have a great day!

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Question:

When I shut the door on the microwave it is still running, but the lights and turn table and panel are not on, I put popcorn in the microwave and it cooked it with out me turning it on, so I have to keep it unplugged, any suggestions

Cas for model number DVM7195EF1ES
November 22, 2017
Answer:

Hi Cas, Thank you for the question. I suggest testing or replacing the three door switches. There are two of the Secondary Door Switches,PartSelect Number PS237421. One at the top and bottom and the one middle switch is the Monitor Door Switch,PartSelect Number PS237422.If these switches do not fix the issue or test to be good then the Main PCB board, Part Number: PS8755571 will need to be replaced. These parts can be tested with a Multi Meter. Hope this helps!

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Question:

Microwave door will not close

Samuel for model number DVM7195EF1ES
November 21, 2017
Answer:

Hi Samuel, Thank you for your question. I would suggest looking at your door latch or the support that holds your micro switches. It sounds like one or both of those parts are broken. I hope that helps. Good luck with your repair.

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Question:

Profile microwave will not go off the fan will not go off

Neal
November 13, 2017
Answer:

Hello, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the appliance. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!

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Question:

Parts # ps237421 and 22 do they work in the same way and can they be used in each positions.

Agustus for model number pvm1970sriss
October 19, 2017
Answer:

Hi Agustus, Thank you for your question. Actually they are two different switches and could not be used in place of each other. I hope that helps. Good luck with your repair.

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Question:

When closing door the microwave keeps heating but turntable does not rotate. Have to leave open

Pete for model number JKP90SP3SS
September 7, 2017
Answer:

Hi Pete, Thank you for your inquiry. If the turntable is not turning you will need a new turntable motor. I hope this helps. Thank you and have a great day!

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Question:

Exactly how to i carefully remove the control panel? Does it just snap off, pry off? I don't want to break something.

John for model number JEM31SF01
August 24, 2017
Answer:

Hi John, Thank you for your inquiry. Usually there are one or two screws holding the top portion of the control panel into place. Then you should be able to pop it off carefully. I hope that helps. Good luck!

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Question:

How do you access the switches and main fuse? I can't figure out exactly where they are and don't want to mess up the unit.

John for model number JEM31SF01
August 24, 2017
Answer:

Hi John, Thank you for your inquiry. To get to that area of your appliance you must first disconnect it from the power. You also have to be very careful. The voltage capacitor will still retain a charge. Wear the proper safety equipment so that you do not get electrocuted. You should be able to get to these parts by removing the grill of your appliance and by carefully removing the control panel from your appliance as well. Good luck.

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Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 4.1 / 5.0, 24 reviews What's this?
1-15 of 24
256 of 292 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Customer:
Marla from Arlington, TX
Light worked, timer and control pad worked, but no turntable, no heat, no noises of any sort, just didn't start up
Noted on partselect.com that someone else with this problem, found it to be secondary door switch. There are three door switches in this model, but online info noted that one of the three might feel "soft" (in my case, one switch clicked in a rather "jiggly" way, the other two were strong decisive clicks.) To access the door switches on this model was the only difficult part. First use a torx bit to remove the two torx screws below the latches inside the microwave. This frees the latching part inside, that holds the door switches, which you will remove after you take off the control panel. The top grill has to come off before you can remove the door panel. Remove the screws above the grill, on the microwave top cover, The grill on this model is covered with a panel that moves out when it vents. After removing the two top screws, the covered grill vent slides left to remove. Be careful, as the sliding tabs are plastic. Wiggle and jiggle it, to slip it off. Below the removed grill, is a small metal grill with one screw in lower center. Remove that screw, and wiggle that out. You'll then see the one screw that holds on the control panel. Remove this screw, and lift the control panel up to remove. Again, go slowly and gently, as the bottom tabs holding the control panel in, are also plastic and easily broken. Lay the control panel on something, (I used the coffee maker) and pull out the wire bundles tucked on the left, that are attached to the latching panel. Wiggle the latching panel gently to lift it up off of it's plastic tabs and pull it out towards you, so you can see the three door switches. Each switch (part number WB24X829) has a little black switch on it. Feel each switch with either your finger, or a screwdriver to see which one doesn't "click" strongly. The weak one is the one you will replace. The door switches are fitted into a tab, and plugged into their wires. Remove the defective switch, pull out the wires, and replace it with the new switch, plugging back the wires, and slipping it back into it's plastic tabs. Then put everything back together in reverse order. The entire job took me fifteen minutes EXCEPT for figuring out how to slide off the upper grill, which I have told you. A repairman would have cost $150, the part was $18. AND, there's a good chance, the other two switches will get "used up" in the next year or so as well, so I'll be ready next time. Thank you, Partselect, why work all day, to make money, only to give it to somebody else, for fifteen minutes of work. All I needed was the knowledge.

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113 of 145 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
Customer:
George from Sugar Land, TX
GE microwave turns on when door is opened
I saw a similar problem description at partselect.com and was confident to take the challenge to repair it myself. (Thanks to partselect.com). When I opened the microwave cover I found 3 similar switches. 2 of them works the same way and the other in reverse direction. Image diagram provided to buy parts is helpful to identify the switch.
Steps:
Remove the built-in microwave from the wall and keep it in an open space.
Remove the microwave screws and take the cover out.
Remove the 2 screws(inside) from the plastic panel where switches are snapped in
Gently remove the faulty switch and replace with the new one.
(In my case the topmost secondary door switch was broken)

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37 of 42 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Customer:
Chad from Firestone, CO
All electircal functions worked except the heating mechanism
A great place to start is to reveiw the posting from "Marla From Arlington TX" posted on 8-3-09. It provides an excellent description of the process that you will need to follow. The only additional thing that I would add is to check the contacts on the switches. In my case I found that all three of the switches had a small build-up of corrosion. I used sandpaper to clean the contacts. Because none of the switches had a "soft" click to them, it was hard to identify the bad one. I basically picked the worse looking one and then cleaned the contacts of the other two. I'm not sure if I actually even had a bad switch or if they all just needed cleaning. Whatever the case, it worked. I would suggest checking the contacts first. You may get away with not having to replace any of the switches. And in my case what makes me think that it may have just simply been dirty contacts is that the heating mechanism would engage every now and then. It wasn't dead 100 percent of the time. It's worth a try anyway.

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35 of 40 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
Customer:
Bishop from Coupland, TX
Microwave fan turned on when door was opened
To get to the switches you need to remove the metal cover/housing of the microwave, by first removing several screws that hold it in place, and then sliding the cover towards the back of the unit. You'll find the switches in some plastic holders above the door-open button, and it's its easy to see how the mechanism engages/disengages the switches when the door is opened and closed.

If it is not obvious which switch is bad, in our case the bad switch felt "soft" when we pressed the switch button with our fingers. A good switch has a firm "click" when pressed.

The switches are easy to replace - pop out the old switch (no tools required) and pull off the electrical connectors. Then pop in the new switch and reattach the connectors.

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34 of 41 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Customer:
Sean from San Jose, CA
Turntable won't move, no heat -but light and fan ok.
Remove the 2 Torx-15 screws at left of control panel. Work the control panel out by pulling slightly to the left first - it is engaged to the slotted holes to the right.

Remove the door's upper switch by lifting the tab and pulling out the switch carefully. To install the new switch, you may have to remove 2 philips screws holding the plastic assembly where the switches are mounted to the metal frame.

Diagrams on the website are misleading b/c the switch shown up on top of the other 2 switches is the switch w/ the NC (upper) terminal while you'll need the NO (lower) terminal for this repair (symptoms are: turntable won't move, no heat -but light and fan ok). I should have called before ordering the part (had to pay shipping twice)...

Once I got the right part, it works just like before.

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41 of 65 people found these instructions helpful
Parts Used:
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
Customer:
Gary from West Mifflin, PA
Microwave wouldn't turn on
I found the thermostat & one connection burnt... replaced the thermostat and replaced a wire terminal. I checked the door switches and found the one with burnt connections faulty... the switch was constantly closed, even when it was supposed to be switched open. Replaced the switch and the thermostat, and the microwave now works like new. If the thermostat goes bad again, I'll replace the magnetron next time.

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24 of 29 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Customer:
Randy from Ottawa, IL
Everything worked on the microwave, except it would not heat anything.
The microwave had been working fine until one day when the timer counted down but the heating motor (or whatever you call it) would not come on. So the timer would count down but nothing inside would get hot. I did not know what it was for sure but decided to take it apart and look. Once I had the control panal off, I found three small wired switches inside. One of these switches appeared to have shorted out. So I searched online and found Partselect.com. I found a matching switch , ordered it (arrived in couple days), put it in, and VOILA it works! Thanks Partselect.com.

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24 of 30 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Customer:
Douglas from Mechanicsburg, PA
No heat in the microwave
We purchased our Microhood oven about 4 years ago along with the extended warranty package offered thru home depot. Within one year, the problems began. Each year the secondary switch would go bad rendering the microwave useless. If you have 3 small children like we do, you tend to use it a lot. We sure take the microwave for granted.

Each time G.E. would fix the problem at no charge. Ths time - the warranty had expired and GE wanted to charge us $80.00 for service call plus parts and labor. We estimated the cost to run at least $150.00 or more.

To top it all off, GE was going to have a service tech avail for over 2 weeks. This is poor customer service and completely unaccceptable.

Because this was a recurring problem, I figured it was the same part that had being going bad since we purchased the appliance. I decided to order the part "secondary switch" myself and attempt to fix the microwave on my own.

I ordered the part last Tuesday, the part arrived last Friday. Within 10 minutes I had the microwave apart, replaced the part and had the microwave back in working order.

PartSelect saved me over $100.00.

We are very satified with PartsSelect, I would recommend them to anyone

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13 of 14 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Customer:
William from Fridley, MN
When opening door, the microwave would turn on
I've been fixing and taking things apart since I was a kid. I hoped that it was a bad switch in the door. Got out my test meter and check the 3 different switches. All 3 tested good, but one was a bit hit and miss. It would work if the microwave was on its side and wouldn't when it was set flat. I found the switch online and installed it. Took care of the problem.It was a whole lot cheaper than buying a new microwave. Thanks! Bill Brown, Fridley, MN

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11 of 16 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Customer:
PATRICK from Covington, LA
Oven blows 20 amp fuse
Primary door switch was shorted and blew the fuse when the oven was plugged in. Replaced primary door interlock switch.

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9 of 14 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Customer:
JULIA from JACKSONVILLE, FL
Microwave would not start
took of cover removed switch and replaced with new one

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8 of 11 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
A Bit Difficult
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Customer:
Don from Monte Sereno, CA
Microwave wouldn't start after "start" pushed
Took cover off, noted the two side by side switches easily visible and we hought one of these was responsible. Then son noted a third switch at the top of the plastic assembly which inserts at an odd angle. When it was inspected signs of a previous short showed up with burnt contact points. Reinserted at same odd angle as there were guide holes, closed things up and oven worked 100%. Great prompt service and great website!! We will use you again

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17 of 39 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Customer:
Paul from San Jose, CA
After closing door the display panel must be tapped on to keep the unit operating.
The switches are not the problem! The problem is in the tolerences of the latch housing. I have ordered two new housings (Upper & Lower) and will see if the tolerences are closer. If not I will try epoxying a shim to the plate that operates the microswitches. The other option is to file the mounting slots of the housing to allow adjustment, which would be iffy,keeping them from moving with use. The exploded drawings really need to be clarified. The scale is way too small. It was extremely difficult to pick out the individual parts of the mechanisiam.

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6 of 7 people found these instructions helpful
Parts Used:
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Customer:
Charles from OAKDALE, NY
Microwave stays on when door opened
Removed control panel first then removed bracket holding door switches 8 screws total very easy fix ????

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5 of 5 people found these instructions helpful
Parts Used:
  • Secondary Door Switch
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers
Customer:
Roger from Fountain Hills, AZ
Micrwave won't run - turntable turns backwards when door opened...
Most of the effort is simply getting the oven out of the built in enclosure and the sheet metal off. This take about 15 minutes then you have to remove the two screws (not handy location) that hold the door latch/switch assembly so you can remove the switch. I did this BEFORE ordering so I could test the switch (it was charred) and verify the part needed. WATCH OUT - some ovens use a normally open an some a normally closed version of this switch - you have to get the right one. I checked several suppliers that were showing the WRONG switch for my model. PartSelect had it right. Once I received the switch I had it on and the oven installed and running in less than 30 miutes. Working fine since then...

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS237421
Manufacturer Part Number: WB24X829
Brand
Model Number
Description
Kenmore
36362702200
Microwave
Kenmore
36362709300
Microwave
General Electric
56-2899-10
Microwave - GE Microwave Model 56-2899-10 (56289910, 56 2899 10) Parts
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91141485890
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91141485991
Microwave Oven Combo
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91141485992
Microwave Oven Combo
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91141485993
Microwave Oven Combo
Kenmore
91141485994
Microwave Oven Combo
Kenmore
91141485995
Microwave Oven Combo
Kenmore
91141485996
Microwave Oven Combo
Kenmore
91141489890
Microwave Oven Combo
Kenmore
91141489991
Microwave Oven Combo
Kenmore
91141489992
Microwave Oven Combo
Kenmore
91141489993
Microwave Oven Combo
Kenmore
91141489994
Microwave Oven Combo
Kenmore
91141489995
Microwave Oven Combo
Kenmore
91141489996
Microwave Oven Combo
Kenmore
91147692100
Microwave Oven Combo
Kenmore
91147699100
Microwave - 27" ELECTRIC BUILT-IN OVEN
Kenmore
91147792200
Microwave Oven Combo
Kenmore
91147792201
Microwave Oven Combo
Kenmore
91147792202
Microwave Oven Combo
Kenmore
91147793200
Microwave Oven Combo
Kenmore
91147793201
Microwave Oven Combo
Kenmore
91147793202
Microwave Oven Combo
Kenmore
91147794200
Microwave Oven Combo
Kenmore
91147794201
Microwave Oven Combo
Kenmore
91147794202
Microwave Oven Combo
Kenmore
91147799200
Microwave Oven Combo
Kenmore
91147799201
Microwave Oven Combo