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12 questions answered by our experts.
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Mary
October 14, 2019
We have never used the freezer side-always frig. After a storm last Thursday. It stopped working and refrigerator control does not light up. Flipped it to freezer side and it works and is cooling. Will changing refrigerator control fix this? Is it just a matter of popping out a panel box?
For model number FKCH17F7HWA
Hello Mary, Thank you for the question. It does sound like there was a power surge and burnt out the Temperature Control Board for the Fridge PartSelect Number PS2373464. The board just snaps into place. Hope this helps!
My freezer runs continuously no matter what setting I have it on. If I turn it to 0 it will shut off but other than that it stays running. Everything in the freezer is frozen and there is no ice buildup but the fact that the compressor is always on and hot worries me. I have read about replacing the thermistor or thermostat but when I search for those using my model #, it only lists the defrost thermostat. I am not so sure that's what I need. Please help!
For model number FFU2065FW0
Hello Joey, Thank you for the question. Normally this is an indication the Control Board is defective and may need to be replaced. We hope this helps!
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Mathieu
December 11, 2019
Hello. My freezer to stop working no longer cool i order compressor Star relay (ps2358826) and the run capacitor (ps3408827) and everything is gone wonderfully i had set the level 7 and the freezer was at 32c i decided to go down too cold at level 4 it went down to 21c and the ce am it is a 8c esce it is the relay (ps426647) that does not work well ... i have two mode on my device (freezer, refrigerator ) and the two do not work well ... can you help me
For model number FKCH17F7HWD
Hi Matthieu, thank you for your question. When you are having temperature problems in your fridge, there are a few parts that could cause the issue. You can use a multi meter to test most of the parts. Make sure you cut power to your appliance before doing any repairs or tests. First you should test your defrost thermostat. Place the thermostat in ice cold water for 2-3 minutes after removing it from your appliance. It should be reading 0 ohms to be working correctly. Another part to check would be your defrost heater. Remove it from the appliance. It should be reading anywhere between 0 - 50 ohms to be working. You could check your temperature sensor. To find the correct reading for this part you will have to refer to your tech sheet that comes with your appliance. You can usually find this tech sheet behind the bottom grille of your fridge on either the right or left side. These are the most common parts that cause this issue in your appliance. So it is suggested you check them first. I hope that helps. Good luck with your repair.
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Laura
March 24, 2020
Power went out & when it finally came back on my freezer stop freezing . The temperature panel inside is blank but the light inside still come on when i open the door. I have tried leaving unplugged for a while then plugging back in & it still is not working.
For model number 253.26432100
Hello Laura, thank you for your question. The most likely issue is the electronic control which is PartSelect Number PS2363966. We would recommend replacing that part. I hope this helps.
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Jim
November 16, 2018
Is this part# 297282800 oem and is it new?
Hello Jim, Thank you for the question. PartSelect.com only sells brand new OEM parts. Thank you for your inquiry, good luck with this repair!
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Donna
May 7, 2019
If items show in stock how long for delivery? We are in the gta area of toronto, ontario
For model number FFU1764FW2
Hi Donna,
Thank you for your question. Our shipping time frame is 3-5 business days. I hope this helps. Thank you and have a great day!
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Tim
August 6, 2019
My freezer will not start back up after a power failure. If i unplug it and plug it back in it will start up and i have to reset the temperature from 0 to 7.
For model number 253.26452100
Hello Tim, thank you for contacting us. This could be due to either a faulty Defrost Thermostat part number PS2350702 or this Electronic Control part number PS2363966 for your model. I hope this helps and good luck with your repair!
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Brenda
September 27, 2022
My freezer runs continuously no matter what setting I have it on. If I turn it to 0 it will shut off but other than that it stays running. Everything in the freezer is frozen and there is no ice buildup but the fact that the compressor is always on and hot worries me. Please help!!
For model number Fkch17f7hwa
Hello Brenda, thank you for your question. We have researched your model and found that the issue is probably with the Defrost Thermostat, part number PS1525674. If you require assistance to place an order, please contact customer service. We hope that helps!
Hi my Kenmore freezer starts up for 5 seconds then shuts done and does not restart unless i unplug it then it does the same just run for 5 seconds i replaced the motor and fan and the thermostat my electronic control keeps flashing e what could i do to fix this problem thank you, don
For model number 25326052100
Hi Donald, Thank you for your question. I would suggest first taking a look at your defrost thermostat and make sure that it is working correctly. You would be able to test that part with a multi meter. If that part is fine then then problem may actually lay in your control board. I hope that helps. Good luck with your repair.
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Rod
October 7, 2022
Does this part fit my model. Is this a new or refurbished part.
For model number 253.26052100
Hello Rod, Thank you for your inquiry. We have researched the model number you have provided and confirm that this part will fit your model. It is a new OEM part. Good luck with your repair and if you need assistance with placing an order, please do not hesitate to call our customer service, open 7 days a week to help you. We look forward to hearing from you.
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Customer Repair Stories
Average Repair Rating: 4.3 / 5.0, 5 reviews.
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Freezer just quit. Flipped rocker switch to refridgerate and refridge worked. So I ordered the Freezer control which is called "Electronic Control".
This is a convertible. You can use it as a freezer or a refrigerator. I was using it as a freezer when it suddenly quit. We have been getting some power surges lately so I guess that's what caused the malfunction. Went online and found the part I thought would fix it. (Since my part wouldn't even light up and the other control would). When the part came in 3 days later, I removed the bottom crisper bins and the glass shelf above them. Plus I removed the next shelf to allow room to remove the back panel. I also removed the shelf supports. Using a power driver I removed all the screws holding the back panel in place. Then un- clipped the wiring harness going to the controls. Then removed the bad controller. Replaced with new part and clipped back together the wire harness. Plugged unit in and set rocker switch to freeze.The unit came on and new part lit up and allowed me to adjust the temp numbers. I set it to 4. Been working great since.
Paul from Williford, AR
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
9 of 13 peoplefound this instruction helpful.
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it would not work
checked found both boards were bad called you and you sent me parts and every thing is working great at this time thank you very much for sending the parts so fast thanks again -__fred a hale__
Lost all the food. Cleaned out the insides. read some Q and A on this freezer online. Took apart the inside panels...found the schematic on the back corner of the freezer. Eliminated the themostat and fan as the problem. Located online the manual as my wife lost the original paperwork. Gambled the control unit was the problem. Ordered it. It arrived ontime. Installed it. Freezer ran. Put the freezer back together. The thermometer I bought a long time ago said it was at 30 degrees below zero. I adjusted it up to 20 below and it has been running great. Thank You.
Robert from Spotsylvania, VA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
3 of 6 peoplefound this instruction helpful.
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lost all power except for light
Easy took out the back panel unclipped the harness to temp control popped it out and replaced.not a problem.
Robert from Grove, OK
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
2 of 5 peoplefound this instruction helpful.
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freezer not cooling
after checking defrost sensor and heater which checked out to be good replaced control board took about 10 minutes freezer working fine
Rych from HOPKINS, SC
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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Customer Reviews
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★★★★★
★★★★★
1 Review
4.0
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★★★★★
★★★★★
Carl S - February 22, 2019
Verified Purchase
Very easy to replace
Very easy to remove and replace. The one thing that sucks.The control unit that came with freezer only lasted a year and a half.The replacement contro[ unit only lasts about 7 years. This is the 3rd unit that I replaced..
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS2363966
Manufacturer Part Number: 297282800
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