This part is electrically designed for securing the door of the microwave while it’s in use.
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Troubleshooting
This part fixes the following symptoms:
Door not closing properly | Won’t turn on | Doesn’t shut off
This part works with the following products:
Microwave.
This part works with the following products:
General Electric, Kenmore.
Part# WB10X10021 replaces these:
AP2020315, 769489
Questions and Answers
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13 questions answered by our experts.
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Anne
February 13, 2018
My GE profile microwave's door latch is broken. I took the plastic fascia off easily but i cannot get the white plastic latch out. It doesn't just slide up and out. I have tried for 15 minutes to get it out. The spring was loose and fell out immediately when i took the plastic fascia off. Please help.
For model number PEB72226sf1ss
Hi Anne,
Thank you for your question. Before you begin any repair please unplug the appliance from the electrical outlet. You will need to remove the plastic lining around the inside of the door. There are retainer clips holding the liner in place and you will need to use a putty knife to remove it. Depending on the type of microwave you have, you may have to come in from the bottom or from the top to remove the lining. Gently slide the putty knife in between the lining and the frame and go around the frame and gently pry it loose. On the hinge side you will need to come in from the backside to pry the lining off. The door latch is held in place by tension. There is a spring that is usually attached to the latch and to one of the fins on the door to provide it. With the inner lining removed you can now remove the old latch. Install the new latch by slipping it into the slots in the door and attach the spring to the bottom fin to allow for tension in the latch. Reinstall the lining and close the door. Plug the microwave back in. I hope this helps. Thank you and have a great day!
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Mary
February 3, 2018
My GE profile convection sensor microwave door latch does not open sometimes. It takes several tries to get it open. What kit do I need to replace it?
For model number JE1590BH02
Hello Mary,
Thanks for your question. The door latch for your model is part number PS227745, while the door switch is part number PS237409. You will want to have a licensed technician install this part as the interior of the microwave can contain electrical charges even when unplugged.
I hope this helps.
How to replace the door latch assembly on this microwave, as one of the latch is broken.Please advise.
ps230891
For model number SCA1001KSS02
Hello Sundaram, thank you for your question! Before you begin any repair please unplug the appliance from the electrical outlet. You will need to remove the plastic lining around the inside of the door. There are retainer clips holding the liner in place and you will need to use a putty knife to remove it. Depending on the type of microwave you have, you may have to come in from the bottom or from the top to remove the lining. Gently slide the putty knife in between the lining and the frame and go around the frame and gently pry it loose. On the hinge side you will need to come in from the backside to pry the lining off. The door latch is held in place by tension. There is a spring that is usually attached to the latch and to one of the fins on the door to provide it. With the inner lining removed you can now remove the old latch. Install the new latch by slipping it into the slots in the door and attach the spring to the bottom fin to allow for tension in the latch. Reinstall the lining and close the door. Plug the microwave back in. I hope this helps. Thank you and have a great day!
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Karen
June 17, 2019
Does the spring come with the piece?
Hello Karen, thank you for writing. Yes, the spring shown in the picture is included with this Door Latch Assembly. If you can provide the model number for the appliance you want to use it on, we can see if it is compatible or which one is.
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Bob
May 22, 2019
I am looking for door latch and the latch spring
For model number ZE2160SFC01
Hello Bob, Thank you for the question. I looked up the part and it is listed as No Longer Available/Discontinued. There is no part substitutions listed. My suggestion here would be to call the manufacturer and see if they can provide you with a substitution for these part numbers. Hope this helps!
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Jim
April 24, 2018
I need to replace a broken door latch. What replacement part do i need. The door mates to slots on the frame/chasis that are separated by 5.85 inches top to top and 6.78 inches top to bottom.Thanks jd
For model number PSA9120DF1BB
Hi Jim,
Thank you for your question. I have listed the correct latch and spring underneath your model information down below for you. Good luck with your repair.
The oven door is very hard to open. It takes several tries and it feels like it needs pushed up while pulling out on the handle to get it to open. Help!
For model number SCA1001KSS02
Hello Vickie, Thank you for the question. If the Latch hooks look good and are not lose you can check to see if the door is aligned and sitting straight. If the door is good you may have a damaged Latch Bracket, PartSelect Number PS227929. Only way to know before ordering would be to open up the cabinet to check the bracket. Hope this helps, good luck with this repair!
I need to order the plastic door latch and spring for my microwave model. What would be the part number? Where can I order?
For model number PSA1201RSS01
Hello Donna, Thank you for the question. The Latch and Spring are only sold as part of the Door Assembly, PartSelect Number PS6447653. You can enter the part number into the website and there will be a add to cart button to proceed with the order and choose your shipping method. You can pay with Credit card or PayPal on the site. Hope this helps!
The front door of our GE profile microwave oven doesn't shut. I think the spring on the door latch broke. Can I get a replacement door latch and, if so what is the part number?
For model number PVM1970SR1SS
Hello Brian, Thank you for the question. The Spring is only sold as part of the Door Assembly, PartSelect Number PS3506770. We hope this helps.
Hello John, Thank you for the question. We suggest checking the Clips that hold the Grill in place to be sure they are not worn or damaged. If the Clips are good, the Grille may need to be replaced. We hope this helps!
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Customer Repair Stories
Average Repair Rating: 3.9 / 5.0, 21 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
The door latch broke.
It was really easy. I am not a handy person but I followed a video and got it done quite quickly. It saved me a lot of money. The local appliance repair service charges a minimum of $75 just for the visit plus parts.
Michael from WANTAGH, NY
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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door latch broken
removed broken latch connected to existing spring done in less than two minutes works better than new
Loretta from PRT JEFFERSON, NY
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
1 personfound this instruction helpful.
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Latch for door broken
Unplug power source. Took off plastic panel partially on inside of door with door on its hinge. Removed latch and spring. Reinstalled new latch new spring (new part) Reattached plastic panel to door. Plug in power.
Steven from TAMPA, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
1 personfound this instruction helpful.
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Broken microwave door latch.
Watched Utube instructions on how to do it to it and just did it.
Galen from SAN SABA, TX
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
2 of 2 peoplefound this instruction helpful.
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Door latch broken
I read your instructions sent with the new latch. Looked at a couple videos online and it was VERY easy to change the part. Thanks so much?
Kathy from SAN DIEGO, CA
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
2 of 2 peoplefound this instruction helpful.
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Door Latch Assembly Broke
This is a simple task. Removed the choke cover using a putty knife or small flat screw driver. Putty knife works best. Slide putty knife under the plastic choke cover to lift up over clips all around the door. There are 3 on top and Bottom and 2 on each side. Be very careful or you will break the catch clips that hold the choke cover in place. Lift the door latch up all the way and push towards the outside of the door, then pull the top or bottom out then the rest of it. Unhook the spring end from the door. Attach the new spring to the hook on the door and then to the door latch. Extend it up all the way so the 2 hook parts of the door latch can go back into their slots. Unlike some others said, the microwave door does not need to be removed. If you have someone to hold the door still, that's good enough. I did it by myself with no problem.
Raymond from RIVER RIDGE, LA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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Door latch assembly
Read other folks on your site on how they did it and I followed their directions. About 30 minutes and it was done. Figured I saved lots of money. Thanks
Garry from HILTON HEAD, SC
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
1 of 2 peoplefound this instruction helpful.
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door latch arm broken, microwave wont start
This was easier than I had expected. Many of the instructions involved removing the door. I decided to skip this when I found a Youtube video showing that the latch replacement required little disassembly. Here are my steps #1 Open door completely and, if needed, have someone steady it. #2 Using a thin plastic putty knife, gently pry off the plastic fascia from the inside of the door. Try to break as few of the plastic retaining tabs as possible (my total was about 10). #3 Slide the old latch upward and outward towards the outside edge of the door with your putty knife. #4 Remove the old latch and spring. #5 Attach the new spring to the latch and hook it to the retainer on the door. #6 Lift the new latch into place, it will drop into the slots with no or little persuasion. #7 reinstall fascia. #8 "nuke" last night's pizza ;)
Kent from KANSAS CITY, MO
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers
4 of 4 peoplefound this instruction helpful.
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Door handle latch
We opened the microwave door and essentially with a straight screwdriver worked to "pop" the plastic frame off of the door. We tried to be less aggressive in our efforts and this paid off since we didn't break anything! The area we needed to work on was now exposed to put the new latch in. It took 2 hands rather than 3 to get the new latch attached and then wah-lah, It was done! Microwave works perfectly now. Great alternative to buying a new microwave!
Karen from Bend, OR
Difficulty Level:
A Bit Difficult
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
2 of 3 peoplefound this instruction helpful.
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latch broke,bulb out
followed instructions posted on line.very good service .parts arrived in a speedy manner and were a perfect fit.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Webb S - June 9, 2022
Verified Purchase
Good service
Part worked great
Microwave now works
★★★★★
★★★★★
Joseph D - January 20, 2022
Verified Purchase
easy repair. worked as expected
part delivered in timely fashion. would do business here again.
★★★★★
★★★★★
Robin F - November 1, 2020
Verified Purchase
Prompt delivery
Easy install, online video of how to install
★★★★★
★★★★★
Roy S - October 21, 2020
Verified Purchase
microwave door latch repair/ replacement
the part looked great, showed up ahead of delivery date, and fit perfectly, microwave is back working better than it was, door even opens up easier than before?
thanks for everything!!!
★★★★★
★★★★★
Robert S - August 12, 2020
Verified Purchase
Perfect!
Great part. Thanks.
★★★★★
★★★★★
Karen C - July 18, 2019
Verified Purchase
Dorr Latch Assembly
Part worked great and was delivered fast!
★★★★★
★★★★★
Karen R - June 21, 2019
Verified Purchase
Part worked exactly as expected, and it was nice to get the microwave working again. Easy to install.
The part was backordered for a long time (even though the website said it was "In stock" when I ordered it). Because the need for this part is an apparent design flaw in the microwave, I'm going to order another one or two for the next time it breaks!
★★★★★
★★★★★
ANTHONY E - May 30, 2019
Verified Purchase
Door Latch Assembly
The part was perfect. It fit perfect, and I could not be happier
★★★★★
★★★★★
Gregory M - May 7, 2019
Verified Purchase
Easy Repair - Waited Two and One Half Months For Part
The door latch assembly on our GE Profile Microwave broke and we needed two parts for the repair - a Choke Cover and a Door Assembly Pawl. Ordered both on 2/9/19. Received the Choke Cover in about a week. The box arrived with crush marks on it and a few of the plastic securing tabs on the cover were broken off. The Pawl was noted to be ON ORDER, which according to the Part Select website, means the part should ship in 5-7 business days. after that time period passed and no part delivery, I called. The rep gave us a 2 week expansion of the original time frame. That also passed and I called again. And got another extension. In fact, I can't recall exactly how many times I ended up calling when the part failed to show up, but I always received the same answer - "it will be in our warehouse on (you pick the date). During one of our last calls, we were told the part would arrive sometime in June (that's right - June). BUT, lo and behold, without any notice it showed up about two days later. The pawl was in good shape and, despite the missing securing tabs on the cover, I finally made the repair. During this whole process, we were caught between a rock and a hard spot -- without the pawl, I could not determine if this part would get the microwave running again. But we did not want to go out and spend $900 for a comparable oven when the possibility existed the oven could be operational again with a lousy $10 pawl. I would suggest to Part Select that they train their customer service reps to be transparent and upfront with the customer and just tell them the truth. If the damn part will take 3 months to arrive, then tell the customer 3 months. This leading the customer on with 2 and 3 week extensions is "bull" lony. And the customer will think a lot higher of the company rather than leaving the taste of a lousy experience.
★★★★★
★★★★★
James B - May 3, 2019
Verified Purchase
Works great.
The part fixed the priblem. Works perfectly.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS230891
Manufacturer Part Number: WB10X10021
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