Hinge - Left or Right Side WB10K12

Hi Bill, Thank you for your inquiry. When the latch is out (Front to Back in direction) that means that it is in the lock position. When that latch is in (Right to Left) that means that it is in the open position. Try pressing the cancel button and holding it for 30 seconds to see if that disengages the lock. Your problem right now is that your lock is in the lock position and if you try to shut your door, the latch is going to stop it from closing all the way. If pressing the cancel button does not work, try unplugging the appliance for 5 minutes and then reconnecting it. Sometimes that will reset the latch and it will go back into the unlocked position. If that does not work you may have to replace your door latch. You should test it with a multi-meter to determine whether or not it is malfunctioning. Good luck.

Hi Gerry, thank you for your question. To remove this part you have to remove the warming drawer entirely by pulling it out and away. There is a small panel on the inner cavity of where your warming drawer goes. You would have to unscrew that panel to access the door spring. Make sure to mark the hole that the spring is attached to. I hope that helps. Good luck with your repair.