Suspension Springs - Kit of 6 12002773 | Official Whirlpool Part | Fast Shipping | PartSelect
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Suspension Springs - Kit of 6

PartSelect Number PS2004049

Manufacturer Part Number 12002773

Manufactured by Whirlpool

Product Description

Suspension Springs - Kit of 6 Specifications

This package contains a new set of six springs. The suspension springs in your washer connect to the bottom of tub, and help to hold it in place. If your washer tub shakes, or moves around a lot during operation, it could mean that one or more of your springs are damaged or stretched. You will need to access the bottom of the tub for this repair by removing the front (and possibly the rear) panel. You will also need a pair of locking pliers to remove the old springs and reconnect the new ones. It is recommended to apply a small amount of grease to the bottom of the new springs before you reconnect them to the washer tub.

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Troubleshooting

This part fixes the following symptoms:

Shakes and moves | Noisy

This part works with the following products:

Washer.

This part works with the following brands:

Maytag, Admiral, Magic Chef, Hoover, Crosley, Amana.

Part # 12002773 replaces these:

12002102, 12002773, 1203532, 21001903, 21002065, AP4009656.
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Part Videos

Replacing your Maytag Washer Suspension Springs - Kit of 6

Customer Repair Stories
Average Repair Rating: 2.5 / 5.0, 26 reviews What's this?
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
robert from simpsonville, SC
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers
Parts Used:
WP53-0120, 12002773, WP21002026
EXCESSIVE Banging, shaking and squeaking while on Spin Cycle
1)Start with empty washing machine.
2)Disconnect Hot, Cold, Power and Drain lines
3)Move machine to open area, open top by popping 2 front retaining clips.
4)Remove Front panel, remove small clear water level hose at lower rear of tub.
5)Remove small Rear access panel, disconnect large tub drain hose from pump and drain into small container, about 4 cups of water will come out.
5)Remove the 6 suspension Springs.
6)Place two large towels next to washer and tip machine onto its side slowly.
7)Remove drive belt from bottom, and slide out wash tub assembly thru top opening, be Careful not to damage large Plastic drive pulley on bottom of tub.
8)With tub upside-down, remove drive pully small plastic cover in center, remove E-Clip and remove pulley.
9)Slowly loosen snubber ring retaining bolts a few turns, DO NOT Remove, just loosen enough until snubber is free to move around.
10)Remove snubber ring by walking it around the retaining ring and install new snubber.
11) Clean machine cabinet and clean machine base where snubber touches with alcohol or Windex.
12) Reassemble in reverse order and Do Not Forget to reattach the small clear Water level sensing HOSE to the tub before closing the top.
13)Place Drive Belt onto the 2 small pulleys First, then slowly turn large pulley while walking belt onto it.
14)Reconnect machine to utilities and test run on small load to ensure no leaks and propper operation.
15)Enjoy Quiet free operation once again :)
125 of 133 people found this instruction helpful.
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Matthew from Ephrata, WA
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers
Parts Used:
WP21352320, WP21001166, 12002773, WP21002026
washer out of balance most of the time
watched online video help. removed washer panels. removed washer springs. disconnected hoses. pulled tub out and placed on top to expose. snubber ring. replaced snubber ring, placed tub back into proper space. replaced old springs with new set. reconnect hoses. Washer ran perfect. Was about to spend $800.00 on new washer but only spent $43.00 in parts and a few hours labor and good as new
74 of 91 people found this instruction helpful.
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Carolyn from Charlestown, RI
Difficulty Level:
Easy
Total Repair Time:
More than 2 hours
Tools:
Pliers, Screw drivers, Wrench set
Parts Used:
WP21001932, WP21001554, 12002773, WP21002026
the water would not stop filling machine.water over flowed on the floor.
found repairs on the internet. And my husband followed the repairs and the washer works wonderful thanks.
17 of 23 people found this instruction helpful.
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Adrian from West New York, NJ
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Wrench set
Parts Used:
WP21352320, 12002773, WP21002026
Washer Shakes And Dances
No need to buy a brake wrench nor the expensive spring remover. Once the drum is out the washer turn it upside down and loose the screws holding the transmission about a little more than half way, to give the new snubber enough room to fit in, them tigh and assamble everything back together
13 of 15 people found this instruction helpful.
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David from Duluth, GA
Difficulty Level:
Easy
Total Repair Time:
More than 2 hours
Tools:
Nutdriver, Pliers, Screw drivers
Parts Used:
12002773, WP21002026
Severly off balance during spin cycle
My washing machine was severely off balance during the spin cycle. It would bang violently against the side and “walk” across the laundry room. I was able to fix this for under $25 dollars of parts from partselect.com and a few hours. I rated the task as easy, but I am somewhat mechanically inclined. Others may find it a bit difficult but I believe anyone except an absolute beginner can do this job.

Fix this problem before significant damage is done to your base! Otherwise the job will take more time and be a LOT more expensive. My base had experienced a little damage but thankfully it did not require replacement. When the snubber wears out, it allows the tub to rub against the base. Metal on metal is never a good thing.

Also I chose to replace the springs, even though it may not have been 100% necessary. You have to take them off anyway and they are inexpensive. It is easy to know when a spring is broken, but not as easy to know when it has lost some of its spring. Just makes sense to me to replace them.

I used the directions below which I found on the internet. They are listed below unedited by me. I have added a few of my own comments below that.

• Remove power and all hoses
• Lift top by inserting putty knife just inside front clips to release
• Remove front and rear panels, 10mm
• Disconnect drain hose from bottom of drum, pliers - spring clip
• Remove 6 springs from bottom of drum using channel lock or spring tool
• Lay on side, remove drive belt by turning large drive pulley and side tension to belt
• Remove water level hose on side of drum, pliers - spring clip
• Remove drum from cabinet by sliding out top. It is not necessary to remove drum from transmission.
• Inspect base plate for damage
• Lay drum on padded surface, upside down
• Remove C clip, drive pulley, being careful to observe order of parts and washers
• Loosen 6 screws holding down old snubber. DO NOT REMOVE SCREWS, THERE IS A VERY STRONG SPRING UNDER THIS PLATE. Loosen screws only enough to get old snubber out.
• Clean dust from area.
• Insert new snubber, keeping it even while tightening screws.
• Reverse other processes above to assemble washer. Replace any broken drum springs. Replace belt if worn.

My tips:

• After you remove the tub you will see a lot of fine white dust in the bottom of the washer. That is from your old worn out snubber. Vaccum it out.

• I didn’t have a spring tool but I found that using a pair of vice grips to remove and replace the springs was easier than using channel locks.

• Technically, I believe the clip is actually called an e-clip. If you have the correct tool for this removing and replacing it will be a lot easier. I did not have the tool. I used an open end wrench that was just the right size to butt up against the two ends of the clip. A light tap with a hammer against the other end of the wrench and it popped right off. I used a pair of needle nose pliers to put it back on.

• Also regarding putting the e-clip back on, at first I could not see the groove that the clip was supposed to slid into. It was below the little plastic piece with the teeth. I used a small flat screw driver inserted into the groove to gently pry it up and had someone gently tap on the plastic piece which pushed it down enough to expose the grove.

• I highly recommend heeding the warning regarding the loosening of the 6 screws holding the snubber. I did not have any trouble with this but there is a 200 lbs spring underneath that you do not want to release. It could injure you and might be hard to put back. Just loosen each screw 1/4 turn at a time until the snubber can be removed.

That's about it. I took me about 4 hours
10 of 12 people found this instruction helpful.
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Hud from Woodruff, SC
Difficulty Level:
Difficult
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
Parts Used:
12002773, WP21002026
Washing Machine was bouncing on every load
Diagnosed that the snubber had failed.
Removed the belt, cam assembly and pulley assembly. Using Maytag brake removal tool #12002012 I removed the brake stator. I removed the front of the washing machine and the rear access plate. I removed the six tension springs. I moved the machine basket and shaft assembly toward the top of the machine. I removed the old snubber and replaced with a new one. I installed 6 new tension springs and reassembled.
The washing machine runs great.
9 of 9 people found this instruction helpful.
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keith from auburn, AL
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers, Socket set, Wrench set
Parts Used:
12002773
washer got off balance almost every load.
i followed the directions i found online. do not take the screws all the way out! The snubber ring solved the problem. I replaced the springs since i had them. The old ones seemed OK.
5 of 6 people found this instruction helpful.
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Daniel J from Cayce, SC
Difficulty Level:
A Bit Difficult
Total Repair Time:
More than 2 hours
Tools:
Pliers, Screw drivers, Socket set
Parts Used:
WP21352320, 12002773, WP21002026
Washing Machine Walking during Spin Cycle
Looked up probable causes on PartSelect website. Determined that worn snubber ring and and weak springs were probable cause. Ordered parts on a Thursday. Parts arrived on following Monday.

Read several repair stories on the website. One story gave step-by-step instructions for disassembly. Very helpful since I followed this prescription. While waiting for delivery of the parts, I removed the tub and inverted it.

Removing springs was relatively easy. Did not remove snubber ring until new parts arrived, but replacing it was easy. I was very cautious about loosening the 6 screws and heeded the warning about the 200 pound spring under the cover.

Diagrams on website showing expanded mechanism of washing machine parts were very helpful for reassembly.

The most difficult part was installing the new springs, since they were quite strong. One repair story on the website suggested using coins to expand the new springs enough to be able to hook the springs into the upper slots and hangers.

I USED ONE OF THE MORE ACCESSIBLE LOCATIONS (AT THE REAR OF THE MACHINE) TO PREPARE EACH SPRING FOR INSTALLATION).

I hooked a spring in the bottom slot. I pushed a long heavy screwdriver through the spring's upper hook and the hole in the metal support and expanded the spring until I could insert 1/2-inch washers (about 8) between the rings. I prepared each spring this way for installation around the tub. With the washers in the expanded spring, it was relatively easy to use a pliers to lift the upper hook into the hole or hanger.

I decided to insert the spring next to the motor first since it was the more inaccessible. The remaining springs were installed relatively easily.

Reassembly was easy by following the reverse order of the disassembly instructions. I found the tub to be pretty heavy to lift, so when it came time to put it back into the frame, I turned the frame on it's side and inserted the tub from floor level.

I am very proficient mechanically but I believed I could make this repair without difficulty. I think that without the repair stories I had viewed on the website, it would have been more difficult. A spring tool would have been immeasurebly more helpful.
4 of 4 people found this instruction helpful.
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Robert from Leesville, OH
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers, Screw drivers
Parts Used:
12002773, WP21002026
Heavier clothes such as towels & blankets were not drying out on spin cycle. Spin cycle was really off balance.
Studing the numerous notes under the parts listing, help me determine which parts to purchase and replace. These listings also helped me to do the repair with much ease. Once the front and rear panels were removed, I detached the springs which came out very easily. I then pulled out the tub and removed the pulley and loosened the screws holding the snubber which then came out. Put in new snubber tightened screws, replaced pulley & put tub back in place. The springs were a little tougher which led me to believe the old ones were streched. I used a towel to brace tub to one side so as to attach spring on the low side. Used Vice Grip pliers and could not phathom using anything but. Put everything back together and washed a load of towels. The tub was way more stable, but still, towels were little damp. Respun and they dried. Determined that the repairs was all good but told wife not to put so many towels in at once which is probably why the snubber & springs wore out.
3 of 4 people found this instruction helpful.
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Daryl from LYNCHBURG, OH
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Pliers
Parts Used:
12002773
banging out of balance
followed video instructions
2 of 2 people found this instruction helpful.
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Snubber Ring
$7.14
PartSelect #: PS11738845
The snubber ring is a piece that is specific to your washing machine. The function of the snubber ring is to reduce noise and vibrations within your washer. It fits in between the leg and the dome assembly. If during you...
Suspension Spring Hook
$4.30
PartSelect #: PS11738807
Model Cross Reference

This part works with the following models:

PartSelect Number: PS2004049
Manufacturer Part Number: 12002773
Brand
Model Number
Description
Admiral
AAV1100AWW
Washer - Residential
Admiral
AAV1200AGW
Washer - Residential
Admiral
AAV1200AJW
Washer - Residential
Admiral
AAV1200AKW
Washer - Residential
Admiral
AAV2200AGW
Washer - Residential
Admiral
AAV2200AJW
Washer - Residential
Admiral
AAV4000AWW
Washer - Residential
Admiral
AAV4200AGW
Washer - Residential
Admiral
AAV7000AWW
Washer - Residential
Admiral
AAV8000AGW
Washer
Admiral
AAV8000AJW
Washer
Admiral
AAV8000AKW
Washer
Admiral
AAV8000AWW
Washer - Residential
Admiral
AAV8005EWW
Washer - Residential
Admiral
AAV9000AGW
Washer
Admiral
AAV9000AWW
Washer - Residential
Amana
ALW221RJW
Washer - Residential
Magic Chef
CAV1000AWW
Washer - Residential
Magic Chef
CAV1004AWW
Washer
Magic Chef
CAV2000AGW
Washer - Residential
Magic Chef
CAV2000AJW
Washer - Residential
Magic Chef
CAV2000AKW
Washer - Residential
Magic Chef
CAV2000AWQ
Washer - Residential
Magic Chef
CAV2000AWW
Washer - Residential
Magic Chef
CAV2004AJW
Washer - Residential
Magic Chef
CAV2004AKW
Washer - Residential
Magic Chef
CAV2004AWW
Washer - Residential
Magic Chef
CAV2005AWW
Washer - Residential
Magic Chef
CAV4000AWW
Washer - Residential
Magic Chef
CAV4004AGW
Washer - Residential