Part Location Diagram of 12002497 Whirlpool Drawer Gear Kit
See part 34 in the diagram
Replacing your Whirlpool Refrigerator Drawer Gear Kit
( Grid squares measure 1x1 inch )
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Drawer Gear Kit 12002497

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9 Reviews

Rated by 2 customers 

A Bit Difficult 

1- 2 hours 

Ratings submitted by customers like you who bought this part.

$ 24.57
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PartSelect Number PS2003866
Manufacturer Part Number 12002497
Manufactured by Whirlpool for Whirlpool, Maytag, KitchenAid, Amana
Product Description

Drawer Gear Kit Specifications

These parts will attach to your drawer rail and are used to help the drawer glide smoothly.
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Part Videos

Replacing your Whirlpool Refrigerator Drawer Gear Kit

Replacing your Whirlpool Refrigerator Drawer Gear Kit
Troubleshooting
This part fixes the following symptoms:
Door won’t open or close
This part works with the following products:
Refrigerator.
Part# 12002497 replaces these:
AP4010221, 1066872, 12002497, 12812705, 12812706, 67004016, 67004066, 67004215, 67004216, 67004429, 67004430, 67006407, 8171236, 8171237, 8208172, 8208173, 8208180, W10474712, W10474714
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Customer Reviews
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★★★★★
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9 Reviews
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Customer Repair Stories
 Average Repair Rating: 2.2 / 5.0, 2 reviews. What's this?
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Empty box sent with no part!!!! No customer service help because of covid
No product was sent in the box for the shaft I received an empty box from them cannot perform any repairs because I got no product from this company. Called customer service said due to Covid no customer service available when online and receive no customer service no refund no product no help
Other Parts Used:
SHAFT Drawer Gear Kit
  • Jeffery from MIDLOTHIAN, VA
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    More than 2 hours
2 of 2 people found this instruction helpful.
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Boyfriends freezer door wouldn’t shut completely
I got really tired of taking food out covered in icicles and stabbing a huge block of ice out of the bottom. Turns out all he needed was a little wheel with cogs and I looked up the sticker model number on this site and clicked the part of the fridge. So simple, wish I would’ve done it sooner.
  • Megan from NORFOLK, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
3 of 4 people found this instruction helpful.
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  • 1
Questions and Answers

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6 questions answered by our experts.
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Dana
November 2, 2017
How do I pop the old broken one out and install the new gear. Thanks
PartSelect logo
Hi Dana, Thank you for the question. After you remove the bins from the drawer, you will need to remove the bar. After the bar is removed you can use a flat head screw driver to pry the old gears off. Then insert the new gear into the hole and replace the bad and bins. Hope this helps!

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Theresa
August 13, 2019
Tab on the left side of the deli-fresh drawer came off. What do I order to replace that
For model number MF12569VEM1
PartSelect logo
Hello Theresa, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11738134. Hope this helps!

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Related Parts:
Dana
November 2, 2017
Great. But how then do I remove the bar ?
For model number 12002479
PartSelect logo
Hello Dana, Thank you for the question. You just need to remove one side at a time. Just grip one side and flex it a bit while pushing towards the other side and it will pop out of the gear. Hope this helps!

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Tim
April 9, 2018
I struggled to remove the bar between the freezer door gears, but it wouldn't release. Any suggestions? It moves slightly in the gear with the longer stem, but no movement in gear with short stem. Thanks.
For model number Jfc2087hrs
PartSelect logo
Hi Tim, Thank you for your question. Normally, sliding the support rod out of the gear with shorter stem to usually allows you to remove it. Try applying some pressure by pushing on it on the rail side where the shorter stem is to see if this allows you to remove it. I hope this helps. Thank you and have a great day!

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Terry
November 20, 2017
My freezer door becomes difficult to close after about 12 " and i can't tell why ?
For model number GX5SHDXVBO3
PartSelect logo
Hi Terry, Thank you for your inquiry. If the freezer drawer is difficult to close there may be an issue with the drawer sliderails or the gears. I hope this helps. Thank you and have a great day!

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Tom
September 20, 2023
The ice drawer does not roll out easily.
For model number KFCS22EVMS00
PartSelect logo
Hi Tom, thank you for the question. If the drawer does not roll out smoothly, you may need to replace the drawer gear kit, part number PS2003866, as it is most likely faulty. Let us know if you have further questions!

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Model Cross Reference
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PartSelect Number: PS2003866
Manufacturer Part Number: 12002497
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