Average Repair Rating: 3.9 / 5.0, 1 reviews.
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The front wheel pivot pin walked out causing the front wheel assembly (mobility front assembly) to collapse into the refrigerator base
A second person is necessary to help prop up the refrigerator. One person will need to insert a 6 inch support under the front of the refrigerator base while another person rocks the refrigerator back to provide access for the support to be inserted.
The front refrigerator panel was removed to reveal the refrigerator base and
... Read moreprovide access to the front wheel assembly adjustment screw (screw mobility). The front of the refrigerator was propped up on a solid support about 6 inches above the floor to provide access to the front wheel assembly and allow removal through the base of the refrigerator. The front wheel assembly was dislodged from the base by first removing the pivot pin by hand and then prying the wheel assembly loose with a screwdriver. Normally the pivot pin would need to be released by prying it loose with a screwdriver and then pulling to free by hand. Once the front wheel assembly was dislodged the adjustment screw was removed with a socket set and the front wheel assembly fell out of the refrigerator base. The new front wheel assembly was then inserted into the refrigerator base, the new pivot pin was inserted and aligned with the support holes and pressed into place to secure with locking mechanism. The new adjustment screw was then inserted into the refrigerator base hole, aligned with the front wheel assembly and hand tightened to set the first threads. The adjustment screw was then tightened with a socket set to seat the adjustment screw. The refrigerator was then lowered and the adjustment screw was adjusted to level the refrigerator. The refrigerator was then pushed back into its normal position and a final adjustment performed to assure the refrigerator was level. The front refrigerator panel was then pressed back into place.
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3 questions answered by our experts.
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Bob
September 18, 2021
The factory wheels have a rubberized covering over the plastic wheel. This covering is dried out, cracked and peeled off in places creating an out of roundness resulting in mobility issues. Looking at the replacement wheel assembly pics, it seems they are the plastic hubs only and do not include the rubber covering. Also, it looks like the oem rubber is adding height for better floor clearance. Without this added height (3/8") fridge undercarriage could possibly and most likely scrape the floor when moved.What do you suggest ...... i am a repeat customer ....advance thanks
For model number HSH25GFBBBB
Hi Bob,
Thank you for your question. For information on the rubberized coverings, you will need to contact GE. If they provide you with a part number for the covering, you may call us back with it and we will verify if we have it available for you. If you have any questions, please let us know. We hope this helps! If you have any questions, please let us know.
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Jan
December 17, 2021
Is the refrigerator able to accept casters so it can be moved for cleaning?
For model number gts22ksgnrww
Hello Jan, thank you for writing. The parts list for your model does not indicate an official caster for the unit. But you can check in a hardware store for a plastic dolly that goes under each side so that it can be moved easily. We hope this helps.
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Ralph
September 20, 2022
Is the $54.00 wheel assembly for one or do they come in a set?
Hi Ralph,
Thank you for your question. The cost would be for one wheel. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
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