
COMPLETE LOWER SERVICE RACK ASM
$
192.62
In Stock



Get this part fast! Average delivery time for in-stock parts via standard shipping: 1.8 days.
PartSelect Number PS12749241
Manufacturer Part Number WD28X25960
Manufactured by
GE
Product Description
COMPLETE LOWER SERVICE RACK ASM Specifications
This dish rack is for dishwashers. Dish rack holds the dishes in place during the dish washing cycle.

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Troubleshooting
This part fixes the following symptoms:
Not cleaning dishes properly
This part works with the following products:
Dishwasher.
This part works with the following products:
General Electric.
Part# WD28X25960 replaces these:
WD12X10380, WD28X10071, WD28X10073, WD28X10075, WD28X10078, WD28X10082, WD28X10121, WD28X10129, WD28X10134, WD28X10138, WD28X10141, WD28X10143, WD28X10171, WD28X10201, WD28X10221, WD28X10223, WD28X10226, WD28X10250, WD28X10253, WD28X10257
... Show more
, WD28X10261, WD28X10264, WD28X10271, WD28X10274, WD28X10276, WD28X10277, WD28X10282, WD28X10285, WD28X10294, WD28X10300, WD28X10305, WD28X10317, WD28X10318, WD28X10332, WD28X10333, WD28X10334, WD28X10351, WD28X10357, WD28X10381, WD28X10387, WD28X10403, WD28X10404, WD28X10405, WD28X10407
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Questions and Answers
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Mark
August 17, 2021
Set washer, close...nothing happens. it should turn on. have to open and close several times to come on. also, leaves water in the bottom after wash. what should i do to remedy?
For model number PDW9280N00SS

Hi Mark,
Thank you for your question. If you are shutting and closing the door a couple of times to get the dishwasher to work, it sounds like you are having an issue with the door latch and switch assembly. Before testing this part, unplug it from the electrical outlet or turn the circuit breaker off. First, verify that the door catch activates the door latch switches by inserting the catch into the assembly. If the switches are being activated mechanically, remove the switches to check them for continuity. Using a multimeter on Rx1, touch the probes to the switch’s terminals. This should produce a reading of zero or nearly zero. If you receive a different reading, you will need a replacement door latch assembly. We hope this helps! Good luck with the repair!
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Related Parts:
Beverly
September 21, 2022
How do I get a replacement bottom silverware rack only?
For model number GHDT108VOOBB

Hello Beverly, thank you for your question. It looks like you are looking for the silverware basket, part number PS959351. It rests in the lower dishrack and holds small utensils such as spoons, forks, and knives during the dishwashing cycle. If you would like assistance placing an order, please contact customer service. Good luck with your repair!
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Related Parts:
Linda
28 days ago
Does the lower rack kit come with silverware basket?
For model number PDW8280J01SS

Hello Linda, thank you for contacting us. The silverware basket, part number PS959351, does not come with the lower rack assembly, part number PS12749241. The mentioned silverware basket will fit your model. Glad to be of assistance!
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Customer Repair Stories
Average Repair Rating: 4.9 / 5.0, 15 reviews.
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Lower rack began rusting and wheels broke off.
Pull old rack out, slip new one in!
One thing i did was order wheels and studs as i was unaware they lower rack came fully equiped with all wheels,studs, and flip up dish dividers. So if your replacing the rack no need to order the wheels! The diagram made it look as if you only et the wire rack and not all the added pieces.
One thing i did was order wheels and studs as i was unaware they lower rack came fully equiped with all wheels,studs, and flip up dish dividers. So if your replacing the rack no need to order the wheels! The diagram made it look as if you only et the wire rack and not all the added pieces.
Other Parts Used:
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nathan from commerce, MI
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
178 of 244 people
found this instruction helpful.
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Top and bottom rack were rusted thru
Bottom rack - slide the old one out, slide the new one in. The rack came came with the wheels, so I didn't use the replacement ones.
Top rack - remove the rail end caps - they will likely break so order new ones. Slide the rack out. Remove the rotating spray arm and then remove all the brackets. I was able to re-use the old brackets and didn't need the replacements. Install the old brackets on the new rack, install the spray arm, and slide the new rack back into the rails. The new top rack also came with wheels installed, so I didn't use the replacement ones. Once the rack is back in the rails, install new rail end caps. Put them in sideways and facing into the washer. Straighten the caps and turn them into place. Be careful with the rail caps - they break easy and are expensive. Make sure they hold the top rack in place, and that's it.
Top rack - remove the rail end caps - they will likely break so order new ones. Slide the rack out. Remove the rotating spray arm and then remove all the brackets. I was able to re-use the old brackets and didn't need the replacements. Install the old brackets on the new rack, install the spray arm, and slide the new rack back into the rails. The new top rack also came with wheels installed, so I didn't use the replacement ones. Once the rack is back in the rails, install new rail end caps. Put them in sideways and facing into the washer. Straighten the caps and turn them into place. Be careful with the rail caps - they break easy and are expensive. Make sure they hold the top rack in place, and that's it.
Other Parts Used:
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Warren from Stillwater, MN
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Screw drivers
31 of 43 people
found this instruction helpful.
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Lower rack on my dishwasher had rusted out, due to use, wear and tear, normal use
I took out the old rack and put in the new rack. Took about 20 seconds tops. But I had thought I needed to order the wheels (8 of them) and the wheel attachments (8 of those, too) separately because when you go to order the rack, it is suggested that you buy those, too. But the rack came with all the parts I needed so I ended up returning the stud rollers. Very happy with the product and the friendly service.
Other Parts Used:
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Helga from Wayland, MA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
20 of 22 people
found this instruction helpful.
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The bottom rack had broken wheels and rusted prongs
Exactly as described by a previous reviewer. I pulled out the old rack, put in the new rack and just moved over the cutlery rack.
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MONICA from ENCINITAS, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
13 of 14 people
found this instruction helpful.
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The wire cage began rusting
The bottom rack just pulls out so that was an easy replacement. The upper rack required a 1/4" nutdriver to remove the sprayer from the rack and a slot screwdriver was used to remove the tab that was holding the rack to the slide arm. Total time, 10 minutes tops!
Other Parts Used:
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Gabriel from La Mesa, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Screw drivers
12 of 17 people
found this instruction helpful.
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Replacing rusted dishwasher racks
Lower assembly only require removal and replacement without tools. Upper assembly required screw driver and pliers to install water wand from old rack to new rack.
The most surprising aspect of this repair was the short 36 hours that it took from order placement to product receipt.
The most surprising aspect of this repair was the short 36 hours that it took from order placement to product receipt.
Other Parts Used:
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HARRY from PORTVILLE, NY
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Screw drivers
8 of 10 people
found this instruction helpful.
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Wire basket rusting.
The Lower Rack was a simple swap. The Upper Rack had a tube and rotating sprayer that had to be removed and installed on the new rack. I used a nutdriver to remove a few screws and reinstall them on the new unit. Very simple.
Other Parts Used:
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Scott from pleasanton, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
4 of 7 people
found this instruction helpful.
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Old rack was rusted out and missing most of the wheels.
Easiest repair ever. My new rack arrived in three days, opened the box and slid it in. Better quality than the original. Excellent service!
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Jim from Palatka, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
2 of 3 people
found this instruction helpful.
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Lower rack rotted and wheels fell off
Simple replacement. Also note lower rack comes with all wheels attached
Other Parts Used:
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Todd from Johnsonville, NY
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
2 of 3 people
found this instruction helpful.
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leg fell off of bottom rack.
Slid it in. Very easy and the replacement part is built better than the original part.
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Jonni from VACAVILLE, CA
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
1 person
found this instruction helpful.
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Customer Reviews
Filter By Rating:
Search filter:
Clear Filter
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
Janet M - 7 days ago

great
the rack was great
David B - January 1, 2023

Worked great
On time and was better than expected. Quite expensive though
John S - October 17, 2022

Cheaper than a new dishwasher!
Like others have mentioned, the lower rack wheels were falling off frequently and some of the tines were rusting/breaking off. New assembly is much sturdier plus the wheels are now inside covers in groups of two (can't fall off like before). Worth the $.....
EULA B - September 26, 2022

Dishwasher Rack Replacement
It is perfect!
John M - May 25, 2022

success!
The rack is a perfect fit; and looks to better quality than the original. Will definitely be back for future appliance parts.
Renee M - March 19, 2022

It’s perfect
Works great
Dale V - March 7, 2022

great service
ordered part was delivered in a timely manner and was exactly what we needed
Susan H - February 21, 2022

Great replacement part
Lower dishwasher rack fit perfectly and arrived sooner than expected. Will defiantly order from PartSelect again.
John G - January 10, 2022

Dishwasher rack
The part was ok. Front wheel assembly not aligned making use in and out of dishwasher a real pain. Do not want to bend. Please send new rack
Kathy V - December 9, 2021

Worked as expected
The part came in fast and fits the space.
Model Cross Reference
This part works with the following models:
PartSelect Number: PS12749241
Manufacturer Part Number: WD28X25960
Manufacturer Part Number: WD28X25960
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Model Number
Description
