This drain pump assembly is for washers. Drain pump assembly removes water from the washer during the drain portion of the cycle. The assembly may include multiple parts; refer to your parts diagram for a complete list of parts included.
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Troubleshooting
This part fixes the following symptoms:
Will not drain | Leaking | Draining Issues
This part works with the following products:
Washer.
This part works with the following products:
General Electric, Hotpoint.
Part# WH23X28418 replaces these:
AP6889136, WH23X24178, WH23X27574
Customer Reviews
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71 Reviews
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★★★★★
★★★★★
Malinda B - October 2, 2023
Verified Purchase
Works great!
Great condition
★★★★★
★★★★★
Nicole W - August 5, 2023
Verified Purchase
Perfect fit
Exact part we needed! Worked great!
★★★★★
★★★★★
Danny R - July 1, 2023
Verified Purchase
Washer repair
Part was great ,worked great
★★★★★
★★★★★
Mark G - May 14, 2023
Verified Purchase
Very easy repair
I would order from here again. Part came in quickly and was the correct one.
★★★★★
★★★★★
Marchele H - April 9, 2023
Verified Purchase
Works great
Easy installation fast delivery works perfect?
★★★★★
★★★★★
William J - March 29, 2023
Verified Purchase
Worked perfect
Hard work perfect for my washing machine thank you so very much
★★★★★
★★★★★
GARY P - February 7, 2023
Verified Purchase
Part worked well
Part worked great easy install
★★★★★
★★★★★
Howard B - January 25, 2023
Verified Purchase
Pump replacement
Part arrived with no problems noted. Easy to change and we’re back in business.
★★★★★
★★★★★
Floyd F - January 4, 2023
Verified Purchase
Part fit as expected
Part came in timely manner installed easily washer back in service
★★★★★
★★★★★
Marilyn H - December 15, 2022
Verified Purchase
This was a very easy repair, and the correct part easy to find with PartSelect
The most critical part of the repair of our GE washer was to determine the cause of the failure to drain water when that part of the washing cycle was activated. Once it was determined that the drain pump was at fault (could hear it's motor "humming" trying to run, but pump wasn't pumping water), it was easy to find the correct GE replacement pump using the PartSelect website using GE Model number.. Ordering was easy, shipping was incredibly fast, and the part was perfect when it arrived. The actual replacement of this drain pump in the machine is so easy. Requires only unplugging power from the washer, draining of the water from the tub, tipping the washer back about 45 degrees to expose the pump through the open bottom side. Then removal of one clamp and hose from the pump output, changing out the pump by removal of three bolts, and reversing the process to install the new pump. A VERY simple and easy repair, and the washer was again "good as new". Thank you PartSelect for your great parts service!!
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Customer Repair Stories
Average Repair Rating: 3.8 / 5.0, 11 reviews.
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Washer would not empty when it hot drain cycle
Once I determined it was the drain pump, (by taking off the drain hose and letting it empty by gravity, then running the spin cycle which worked ok) I ordered the part, got confirmation from PartSelect.com that it would fit my washer. I removed the old pump taking out the 6 screws needed to hold it and the cover in place and unplugged the
... Read more electric connector. I installed the new pump from PartSelect.com using the same cover and 6 screws and electric connector. I reconnected the drain hose and the washer has worked perfectly since then!
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Elizabeth from Columbus, OH
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set
1 personfound this instruction helpful.
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Water wouldn't drain
Replaced water pump. Washer now works as new. Wife is now happy!
Kevin from ZOAR, OH
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Socket set
2 of 2 peoplefound this instruction helpful.
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Washer would not drain after a load of wash
Being a woman I had to figure out tipping it in its front. I put it on a dollie and drop it down real easy. Removed all water lines after water was shut off. Removed bolts. Removed bolts on plate to the right to unplug old pump. Plugged in new one and replaced all bolts, hoses and tipped her back up. Works like a charm a
... Read morend I saved $408 by doing it myself!!!!!
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Susan from Cypress, TX
Difficulty Level:
Very Easy
Total Repair Time:
30 - 60 mins
Tools:
Socket set, Wrench (Adjustable)
2 of 2 peoplefound this instruction helpful.
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Washer would not drain
Unpluged the washer first got as much water out of the drum as possible the leaned the washer over forward and let it rest against something removed hose clamp from pump side and removed the drain hose from pump remove plastic cover and unplug pump push tab and pull remove bolts from pump remove pump install all components in reverse be
... Read moresure to replace pump to drum seal as well
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James from Oxford, GA
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers
1 of 2 peoplefound this instruction helpful.
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Will not drain
The drain pump had three screws. Frist unplug the machine and turn the water off. And unplug the hose for the Hot and Clod Water. Make sure their no water in the tub. Unplug the pipe from the Tub. The unscrew the nut for the connector. Then unplug the connector and be careful not to damage plug for the connector. Press the plug connector
... Read morewith your finger or long nose pliers . Then just hook the new plumb and you all set.
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Christopher from LYNN, MA
Difficulty Level:
Very Easy
Total Repair Time:
30 - 60 mins
Tools:
Socket set, Wrench set
2 of 3 peoplefound this instruction helpful.
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Would not pump water out.water filled and lid would lock, when put on drain and spin cycle, would just get a low humming sound.
Dipped water out as much as possible,tited washer at a 45 degree angle and propped it up. Took the 3 bolts out holding the pump assembly and the 3 bolts holding the belt guard.Unplug wire connecter,pull out assembly and than pull drain hose off of assembly. Reinstall the same as you take apart. Was a easy fix, and worked as it should.
john from EAST LIBERTY, OH
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Pliers, Screw drivers, Socket set
10 of 12 peoplefound this instruction helpful.
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Washer ran fine but woudl not drain water - low humming noise
Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps
... Read morefrom pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
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Mike from NAPLES, FL
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers, Screw drivers, Socket set
36 of 49 peoplefound this instruction helpful.
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Wash machine would not drain/pump water out of machine.
1 Disconnect power 2) Cut water supply to washer 3) Disconnect water supply hoses from supply. ***if pump broke with water in tub, remove water from tub. 4) tip machine onto it's front side 5) remove hose clamp of exhaust hose & then remove exhaust hose from pump 6) Remove pump with socket/ratchet 7) disconnect pump electrical plug
... Read more 8) tell old pump to take a hike & throw in garbage 9)Iinstall new pump 10) Do steps 7—1 in reverse order to put back into business.******Be prepared to do it again in 6 months; I havnt had good luck!
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Jeff from FOLEY, MN
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Socket set
4 of 4 peoplefound this instruction helpful.
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At the end of the wash cycle, the clothes were still wet
I unplugged the machine from the power source and removed the drain hose from the back and allowed any remaining water to drain out of the machine. I then tipped the machine back so that I could work underneath it and secured it in that position. I removed the old drain pump assembly by first disconnecting it from the outflow hose, then
... Read more removing the three bolts which held the motor housing cover on and disconnecting it from the power source. This part was the the most difficult and time-consuming as the wires are plugged in very tightly but once those were separated, it was just a matter of unscrewing the drain pump assembly from where it was anchored to the underside of the washing machine. I simply reversed those steps to install the new one and it was in place within 10 minutes. Set the washing machine down in the correct position, reconnected the drain hose, and plug the machine in. I did reset the fault codes by using the manual found taped to the underside of the machine, but this was very simple to do and only took a few minutes. I’m not sure if it was necessary to do that step at the machine works perfectly now. I am a woman and found this repair very easy to do.
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Angeles from APEX, NC
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers, Socket set
11 of 14 peoplefound this instruction helpful.
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The washer did not drain. It also did not click or sound like the drain cycle was being engaged.
Emptied the washer, took the back cover off, tipped it foward, unplugge the old pump, remove two mount bolts. The replaced the new pump. The new pump resolved the issue.
Lindy from LILLINGTON, NC
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
3 of 3 peoplefound this instruction helpful.
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Questions and Answers
Ask our experts a question about this part and we'll get back to you as soon as possible!
9 questions answered by our experts.
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Roger
January 13, 2022
MY WASHER WILL NOT SPIN OR DRAIN. THERE IS NO HUMMING NOISE BUT THE LID LOCK AND SPIN LIGHTS ARE ON. IT MAKES ONE CLICK AND THEN NOTHING WOULD THIS BE THE PUMP MOTOR OR IS THERE ANOTHER POSSIBLE CAUSE?
For model number GTW330ASK3WW
Hello Roger, Thank you for the question. We suggest checking the Mode Shifter. The Mode Shifter, controls the agitation program, and allows the washer to go through the fill, agitate, rinse and spin cycles. We hope this helps!
How do you disconnect this washing machine for moving?
For model number GTW680BSJWS
Hello Nancy, thank you for writing. We have a video on taking apart the washer so it should have how to disconnect the washing machine. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
4 people found this helpful.
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Barb
September 21, 2021
Does this come with seal? Water drains but doesn't spin clothes out good. Also leaking some in center of machine. Do I need this or just a new seal?
For model number GTW460ASJ0WW
Hello Barb, Thank you for the question. Yes, this Drain Pump Assembly will include the Drain Pump Seal, Part #: PS11763265. The New pump should fix the Leaking. We hope this helps!
Dark clothes come out of the washer with white soap marks on some of the clothes. I run an extra rinse and most of the spots are removed. I checked the liquid detergent amount required and cleaned the washer (ran bulk with bleach and cleaned detergent tray). White spots persist. Soft water used. Any ideas?
For model number GTW720BSNOWS
Hi Tom, thank you for the question. Based on the description you have provided, we would recommend checking the drain pump, part number PS12723115, as it might be clogged and draining water out slowly resulting in lint, undissolved detergent, and soil redepositing on the clothes. We hope this helps!
1 person found this helpful.
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Michelle
November 1, 2023
Sometimes the washer leaks all over the floor and then sometimes it will not drain and I believe it to be the pump motor but I wanted to be sure. But originally it was just dumping everything on the floor.
For model number Gtw460asj4ww
Hi Michelle, thank you for contacting us. Based on the description that you have provided, we would suggest checking the drain pump, part number PS12723115, as it is most likely faulty and may need to be replaced. Let us know if you have further questions!
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Kayla
January 7, 2022
Is the recirculating pump included in the Pump drain assembly?
For model number GTW330ASK3WW
Hello Kayla, Thank you for your inquiry. We have researched the model number you have provided and do not show that it has a recirculating pump (as this seems to be only for top load models with a glass lid) and the drain pump only drains the water out. We hope this helps.
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Frank
January 10, 2023
washer does not spin or drain and i have replaced a defective lid switch and pump motor spions freely when I took it off to check. Have fault codes 3-9-19-23-26-27-29-31. Same codes everytime I unplug machine to reset or clear the codes
For model number gtw335asn0ww
Hi Frank, thank you for reaching out. You need to check the main control board, part number PS16743401, and the drain pump, part number PS12723115, to fix the issue. We hope this information helps! If you need help placing an order, customer service is open 7 days a week. Thanks again for your great question.
Our washer is leaking water and oil is this fixed by replacing
Pump drain assembly WH23X28418
For model number GTW460ASJ3WW
Hello Ron, thank you for your question. According to our research, you may need to check the drain pump seal, part number PS11763265. If this is not causing the issue, you may need to check the drain hose, part number PS8757195, and clean it if found clogged. If the issue persists, we recommend replacing the drain pump assembly, part number PS12723115. Good luck with your repair!
My washer will only drain and spin sometimes. Sometimes it completes the cycle and other times it doesn't. I can hear the pump humming but it does nothing. Is this problem more likely to be the drain pump or the control board? Or something else?
For model number gtw465asnoww
Hello Chris, thank you for reaching out. Based on our understanding of the issue, we would suggest replacing the selector switch assembly, part number PS12754096, to fix the issue. It lets you choose washer cycle settings. The assembly includes all four switches. The assembly might have shorted out, causing this issue. We hope this helps, good luck with this repair!
