Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Chris R - June 18, 2023
Verified Purchase
Easy repair correct part
Quick shipping easy finding of correct part
★★★★★
★★★★★
Randahl W - April 18, 2023
Verified Purchase
Easy peesy
Bought two of them and another part for the rack. Followe available instructions. Removed 8 screws, 4 per side. Put new parts in, perfect fi, tightened the scews, re installed the rack and back in business.
★★★★★
★★★★★
Barry B - January 20, 2023
Verified Purchase
Quick repair
Our DW is in a corner, so only had to pull the unit out far enough to expose the bolts on the outside of the cabinet. Four bolts/screws on each side, very easy and quick.
Had more of a problem getting the insulation back in place when sliding the unit back into position.
Would be so much easier if the bolts came out from inside the cabinet.
Works great…
★★★★★
★★★★★
Chauncey L - January 2, 2023
Verified Purchase
Great part
The part arrived quickly and in great condition. Luckily it works!
★★★★★
★★★★★
Roger R - October 15, 2022
Verified Purchase
Bad slide goes good
It was easy to figure out how to use it, did have to pull the dishwasher out a little. Worked great
★★★★★
★★★★★
Sam T - June 5, 2022
Verified Purchase
The repair could be a little more helpful, but after I figured it out no problems
Was what I needed. An job went well
★★★★★
★★★★★
T S - March 3, 2022
Verified Purchase
As expected
Arrived quickly. Easy to install.
★★★★★
★★★★★
James A. T - February 17, 2022
Verified Purchase
Medium difficulty
The part came fairly quickly. The condition was good. Medium difficulty to replace.
★★★★★
★★★★★
Michael M - January 13, 2022
Verified Purchase
Quick Delivery, Helpful Customer Service
I was a little bummed that both of my dish rack slides began falling apart after just five years. They both began leaking ball bearings, then failed. I hired a plumber to install the first one, and after watching the process, did the second one myself. The directions on the website from PartsSelect were EXTREMELY HELPFUL.
I think the next part that will fail on my dishwasher will be the lower rack wheel units. I hope the replacement parts last longer than the originals!
★★★★★
★★★★★
Vincent M - December 5, 2021
Verified Purchase
You sent me the wrong side... wanted Right you sent Left.
Part seemed by be in good condition
December 7, 2021
Thank you for your review. I’m sorry to hear that happened, we will be in touch soon to help fix this issue.
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Customer Repair Stories
Average Repair Rating: 3.3 / 5.0, 15 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
Slide Track both sides
Was easy to do but would recommend getting the 4 bolts that hold both racks in. The ones on the left side had rusted and hard to remove and reuse
Left and right upper dish rack slide track started losing bearings, plastic holding left side completely fell apart and top rack fell down. The upper rack adjuster also broke as a result.
Make sure you have everything you need before you start. The upper rack adjuster broke when the left track failed and needed to be replaced. Although only the left side track failed, the right side would have soon enough.
This repair was fairly simple. First, toggle the circuit breaker off and turn off the water supply under
... Read more the sink. Remove gray plastic covers to expose and remove Phillips head screws on each side of inner door frame then remove plastic kick plate before sliding the dishwasher out roughly 20”. The insulation needs to be folded back (tab release back bottom corner) to expose the four rack fasteners on each side. A small socket bit (I used a slow speed hand drill) makes quick work of removing old tracks but make sure one hand is inside on the track to catch what’s left of it. Replace both tracks (the second will fail) arrow pointing up using the fasteners you removed. Reset the insulation and make sure water, drain and electrical connectors are all in good order before sliding dishwasher back and fastening side frame screws to adjoining cabinets (tip: use painter’s tape or similar to keep screw head connected to screwdriver). Replace plastic caps and the kick plate. I had to replace the upper rack adjuster before reinstalling the upper rack on the new tracks. Check the bottom filter and reservoir for any plastic bits or ball bearings and remove them before turning power and water back on. Enjoy not having to hand wash dishes again. For me, about 40 minutes.
Same procedure as described elsewhere. Very good idea to replace both left and right tracks at the same time since the majority of the repair effort is to simply remove and replace the dishwasher unit from the cabinet.
I followed the video and even though my dishwasher was slightly different from the one shown, everything worked well. I was lucky that I had enough clearance to pull the dishwasher away from the countertop far enough to make the repair, without having to remove any dishwasher wiring below. I replaced both side tracks, even though only t
... Read morehe left side was broken.
Pulled out dishwasher, removed 4 bolts holding the track to the dishwasher, replaced track and installed the 4 bolts. Pushed back the dishwasher and works like new. The new tracks are riveted instead of spot weld and will last longer.
Raymond from WICHITA, KS
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers, Socket set
2 of 2 peoplefound this instruction helpful.
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Dish rack slide arms losing ball bearings
Unscrewed mounting screws, pulled dishwasher out halfway, replaced arms, 4 screws each side .....very simple 30 min tops. Parts perfect and quick delivery!
The right top side rack can apart. Wasn't able to reassemble.
I turned off the power to dishwasher first. Removed bottom plate to get to leveling legs. Lowered the legs as to be able to pull and skid dishwasher out from under counter. Once dishwasher is removed from under locate the 4 screws on right side that hold racks remove them. I would recommend replacing both skids on both si
... Read morede while you have the dishwasher pulled out. Very easy to replace new rack slid once old rack removed. The rack come assembled with skid and plastic holders. This repair is a 10 minute repair per side. Thanks Bob Seese
Not a difficult repair, but made more difficult than it should have been by KitchenAid's decision to attach the track from the outside,rather than the inside. Remove the top and bottom racks (top rack just lifts off its tracks). After turning off power, remove the trim panel below the door, then open the door and undo the screws holding
... Read morethe tabs at the top where the dw is attached to the underside of the countertop. Lower the adjustment legs at the bottom front with an adjustable or sized end wrench. Assuming enough slack in the supply and drain hoses and power supply line, just pull the dishwasher about halfway out which will give access to the bolts holding the track mounts. You'll have to pull back the insulation to access the bolts. Then with a nut driver or socket wrench remove the bolts, put the new track in place and bolt in. Actual replacement takes less than five minutes. All the prep work to get to the mounting bolts is most of the work. If you have to disconnect the hoses or power it's a bit more, but I didn't have to do that. I made the mistake of only ordering the one track that failed (outraged that I have to replace this after only 5 years or so and too cheap to buy both), but in retrospect, I can see that I should have bought both. The opposite side is not in great shape and will need to be replaced at some point. Not a difficult repair-well within most people's skill level. But really KitchenAid - either design the track to last longer or make it easy to replace without pulling the dw out!
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Daniel from WELLFLEET, MA
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers, Wrench (Adjustable), Wrench set
4 of 4 peoplefound this instruction helpful.
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Right side track for upper rack came apart
I replaced both upper rack tracks because the spot welds on one of the factory tracks failed after 18 months. The welds just rusted away and let go. The other track appeared to be close to failure so I replaced both of them. This repair is actually quite easy, but in order to change the tracks, you must pull the appliance out at least a l
... Read moreittle more than halfway in order to reach the screws that hold the tracks in place. There are four such screws on each side -- they are fastened through the exterior face of the tub. Here is the process: Use a 1/4" nut driver to remove the bottom front (kick) plate from the appliance. There are two screws, one at each end. There should also be two screws fastening the dishwasher to the countertop. You'll need to open the dishwasher door to see these and remove them. At the bottom of the dishwasher again, you might need to screw the front (2) leveling feet in to lower the dishwasher and provide clearance. Once done, just (gently, slowly) pull the appliance out of the cabinet. Check to make sure your power wiring, drain hose, and water supply hose are all long enough to do this. If necessary, disconnect any of these that are too short. if your power wiring is short, as mine was, you'll need to disconnect the circuit breaker, then remove the junction box at the lower front right side of the dishwasher, then disconnect the power and ground wires. Once out of the cabinet, use a 5/16" nut driver to remove the four screws holding each rack slide in place and remove the track. The rubber mounts will come out with the track (new tracks include new rubber mounts). Clean any residue from the track mounting area inside the tub before installing the new track. This whole replacement process should take a total of 3-4 minutes per side. To finish up, just reverse the process. When sliding the dishwasher back into place, make sure the fiberglass insulation stays in place completely around the outside of the tub. Because the tile on my kitchen floor does not continue under the dishwasher (tile was installed after the cabinets), it was absolutely necessary to turn in the leveling feet to get the appliance out. Since this also makes it very difficult to get a wrench around the plastic feet, I used a very small socket (3/16"?) on the top of the leveling feet stems. This makes it really easy to turn the feet. I the appliance designers had engineered things better by fastening the tracks from inside the tub, this would be a 5-minute job. But it's still not bad at all.
Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
13 of 13 peoplefound this instruction helpful.
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Questions and Answers
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20 questions answered by our experts.
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Doug
October 22, 2019
The right track on the upper basket broke. Do you have a video on how to remove the basket from the track and also how to replace the track to see if i can do the repairs myself or not?
For model number MDB8969SDM3
Hello Doug and thanks for writing.
We do not have a video but here are step by step instructions.
Use a 1/4" nut driver to remove the bottom front (kick) plate from the appliance. There are two screws, one at each end. There should also be two screws fastening the dishwasher to the countertop. You'll need to open the dishwasher door to see these and remove them. At the bottom of the dishwasher again, you might need to screw the front (2) leveling feet in to lower the dishwasher and provide clearance. Once done, just (gently, slowly) pull the appliance out of the cabinet. Check to make sure your power wiring, drain hose, and water supply hose are all long enough to do this. If necessary, disconnect any of these that are too short. if your power wiring is short, as mine was, you'll need to disconnect the circuit breaker, then remove the junction box at the lower front right side of the dishwasher, then disconnect the power and ground wires.
Once out of the cabinet, use a 5/16" nut driver to remove the four screws holding each rack slide in place and remove the track. The rubber mounts will come out with the track (new tracks include new rubber mounts). Clean any residue from the track mounting area inside the tub before installing the new track. This whole replacement process should take a total of 3-4 minutes per side.
To finish up, just reverse the process. When sliding the dishwasher back into place, make sure the fiberglass insulation stays in place completely around the outside of the tub. We hope this helps. Please contact us anytime.
29 people found this helpful.
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Curtis
November 28, 2019
I need to replace an upper rack slide track. Ball bearing are falling out. As I face the unit which is the right or left side?
For model number KDTE104DSS0
Hello Curtis, Thank you for the question. As you face the appliance, it will be your left and right side. Hope this helps!
24 people found this helpful.
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Dale
August 15, 2019
When facing front of dishwasher the right upper track weld broke. To correctly order would it be the right track assembly and will the dishwasher need to be slid out to repair
For model number MDb8959sFZ4
Hi Dale, for model MDb8959sFZ4 the right track assembly is part W11259786. You can preform the repair just by taking out the upper rack. Thank you for your question and good luck with your repair!
8 people found this helpful.
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Joan
December 4, 2019
Do you have to take the entire dw out of the cabinet to replace the ball-bearings part on the slider? Can't you leave one side of the rail in place as is, and slide the new part onto it?
For model number PS12584377
Hello Joan, Thank you for the question. Unfortunately the appliance will need to be pulled out in order to access the mounting screws. Hope this helps!
6 people found this helpful.
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Chrystal
April 22, 2019
I need the bracket that connects the upper rack to the track on the right front. It was a plastic piece that broke off.
For model number MDB8969SDM0
Hello Chrystal, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is Part #: PS11757358 for the left side and Part #: PS11757358 for the right. Thank you for your inquiry, good luck with this repair!
5 people found this helpful.
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Morley
November 5, 2019
Can you buy just the cage and roller bearing sets for the upper dishrack? Right and left part numbers on rail full assembly are W11048936 and W11048934.
For model number MDB89595BW3
Hi Morley,
Thank you for your question. These parts are not sold separately and you will need to purchase the slide tracks to get them. I hope this helps. Thank you and have a great day!
3 people found this helpful.
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Audrey
May 24, 2023
Top track and rollers need replacing. What do I need?
For model number KUDL15FXSS5
Hello Audrey, thank you for contacting us. The dishwasher track, part number PS11750072, and upper rack roller, part number PS11753471, fit your model. We hope this helps.
How is right and left determined? Need number 10 on the left as you are looking at the front of the dishwasher
Is that correct?
For model number KUDE70FXSS3
Hi Lori, thank you for the question. When you are standing in front of your model, your right side will be the right side of model and left side will be the left side of model. The part you mentioned is for the right side track, the left side dish rack track for your model is part number PS12584376. We hope this information is useful!
The white ball bearing part fell off of the top right rack on the dishwasher. What part do I need to repair this?
For model number Kuds03ftpa2
Hello Mimma, thank you for your question. There are the ball bearing in the track but they are not sold separately. You would need to purchase the Dishwasher Dish Rack Slide Track - Right Side PS12584377. We hope this information will help you.
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Kathleen
December 12, 2019
Can’t get the right side upper rack to push in and has fallen a couple of inches.
For model number KDTM354DSS
Hi Kathleen, thank you for your question. It sounds like you will either need to check your track or the upper rack adjuster on your appliance to see which part is broken and needs replacing. It is likely that it is your rack adjuster, however an inspection of the parts should show you which one it is. I hope that helps. Good luck with your repair.
