Part Location Diagram of W11259786 Whirlpool Dishwasher Dish Rack Slide Track - Right Side
See part 10 in the diagram
( Grid squares measure 1x1 inch )
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Dishwasher Dish Rack Slide Track - Right Side W11259786

 Fits your KDTM354DSS4!
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44 Reviews

Rated by 15 customers 

Easy 

30 - 60 mins 

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$ 71.80
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 Fits your KDTM354DSS4!
PartSelect Number PS12584377
Manufacturer Part Number W11259786
Manufactured by Whirlpool
Troubleshooting
This part fixes the following symptoms:
Door won’t close | Door latch failure
This part works with the following products:
Dishwasher.
This part works with the following products:
KitchenAid, Maytag, Jenn-Air, Whirlpool.
Part# W11259786 replaces these:
W10311156, W10462358, W10752596, W10781305, W10811587, W10852729, W10914016, W10915186, W11048936, W11192638
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Customer Reviews
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44 Reviews
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Customer Repair Stories
 Average Repair Rating: 3.3 / 5.0, 15 reviews. What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Slide Track both sides
Was easy to do but would recommend getting the 4 bolts that hold both racks in. The ones on the left side had rusted and hard to remove and reuse
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • JAMES L from WARRENTON, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver
1 person found this instruction helpful.
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Left and right upper dish rack slide track started losing bearings, plastic holding left side completely fell apart and top rack fell down. The upper rack adjuster also broke as a result.
Make sure you have everything you need before you start. The upper rack adjuster broke when the left track failed and needed to be replaced. Although only the left side track failed, the right side would have soon enough.

This repair was fairly simple. First, toggle the circuit breaker off and turn off the water supply under the sink. Remove gray plastic covers to expose and remove Phillips head screws on each side of inner door frame then remove plastic kick plate before sliding the dishwasher out roughly 20”. The insulation needs to be folded back (tab release back bottom corner) to expose the four rack fasteners on each side. A small socket bit (I used a slow speed hand drill) makes quick work of removing old tracks but make sure one hand is inside on the track to catch what’s left of it. Replace both tracks (the second will fail) arrow pointing up using the fasteners you removed. Reset the insulation and make sure water, drain and electrical connectors are all in good order before sliding dishwasher back and fastening side frame screws to adjoining cabinets (tip: use painter’s tape or similar to keep screw head connected to screwdriver). Replace plastic caps and the kick plate. I had to replace the upper rack adjuster before reinstalling the upper rack on the new tracks. Check the bottom filter and reservoir for any plastic bits or ball bearings and remove them before turning power and water back on. Enjoy not having to hand wash dishes again. For me, about 40 minutes.
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • William from JACKSON, NH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
2 of 2 people found this instruction helpful.
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Replaced broken upper rack slides.
Same procedure as described elsewhere. Very good idea to replace both left and right tracks at the same time since the majority of the repair effort is to simply remove and replace the dishwasher unit from the cabinet.
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • Gregory from SAINT PAUL, MN
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Screw drivers, Socket set
1 person found this instruction helpful.
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Top rack kept coming off the left slide track
I followed the video and even though my dishwasher was slightly different from the one shown, everything worked well. I was lucky that I had enough clearance to pull the dishwasher away from the countertop far enough to make the repair, without having to remove any dishwasher wiring below. I replaced both side tracks, even though only the left side was broken.
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • Bob from WESTWOOD, MA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set, Wrench (Adjustable)
1 person found this instruction helpful.
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My top rack broke
I hired a dishwasher repairman!! Perfect.
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • Judith from BROKEN ARROW, OK
  • Difficulty Level:
    Very Difficult
  • Total Repair Time:
    1- 2 hours
1 person found this instruction helpful.
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Spot welds on track rusted and broke.
Pulled out dishwasher, removed 4 bolts holding the track to the dishwasher, replaced track and installed the 4 bolts. Pushed back the dishwasher and works like new. The new tracks are riveted instead of spot weld and will last longer.
  • Raymond from WICHITA, KS
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
2 of 2 people found this instruction helpful.
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Dish rack slide arms losing ball bearings
Unscrewed mounting screws, pulled dishwasher out halfway, replaced arms, 4 screws each side .....very simple 30 min tops. Parts perfect and quick delivery!
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side Tub Cap
  • Royce from GREENSBORO, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
2 of 2 people found this instruction helpful.
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The right top side rack can apart. Wasn't able to reassemble.
I turned off the power to dishwasher first. Removed bottom plate to get to leveling legs. Lowered the legs as to be able to pull and skid dishwasher out from under counter.
Once dishwasher is removed from under locate the 4 screws on right side that hold racks remove them.
I would recommend replacing both skids on both side while you have the dishwasher pulled out.
Very easy to replace new rack slid once old rack removed.
The rack come assembled with skid and plastic holders.
This repair is a 10 minute repair per side.
Thanks Bob Seese
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • BOB from CUYAHOGA FLS, OH
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
4 of 4 people found this instruction helpful.
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Upper rack ball bearing track failed
Not a difficult repair, but made more difficult than it should have been by KitchenAid's decision to attach the track from the outside,rather than the inside. Remove the top and bottom racks (top rack just lifts off its tracks). After turning off power, remove the trim panel below the door, then open the door and undo the screws holding the tabs at the top where the dw is attached to the underside of the countertop. Lower the adjustment legs at the bottom front with an adjustable or sized end wrench. Assuming enough slack in the supply and drain hoses and power supply line, just pull the dishwasher about halfway out which will give access to the bolts holding the track mounts. You'll have to pull back the insulation to access the bolts. Then with a nut driver or socket wrench remove the bolts, put the new track in place and bolt in. Actual replacement takes less than five minutes. All the prep work to get to the mounting bolts is most of the work. If you have to disconnect the hoses or power it's a bit more, but I didn't have to do that. I made the mistake of only ordering the one track that failed (outraged that I have to replace this after only 5 years or so and too cheap to buy both), but in retrospect, I can see that I should have bought both. The opposite side is not in great shape and will need to be replaced at some point.
Not a difficult repair-well within most people's skill level. But really KitchenAid - either design the track to last longer or make it easy to replace without pulling the dw out!
  • Daniel from WELLFLEET, MA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Wrench (Adjustable), Wrench set
4 of 4 people found this instruction helpful.
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Right side track for upper rack came apart
I replaced both upper rack tracks because the spot welds on one of the factory tracks failed after 18 months. The welds just rusted away and let go. The other track appeared to be close to failure so I replaced both of them. This repair is actually quite easy, but in order to change the tracks, you must pull the appliance out at least a little more than halfway in order to reach the screws that hold the tracks in place. There are four such screws on each side -- they are fastened through the exterior face of the tub. Here is the process:
Use a 1/4" nut driver to remove the bottom front (kick) plate from the appliance. There are two screws, one at each end. There should also be two screws fastening the dishwasher to the countertop. You'll need to open the dishwasher door to see these and remove them. At the bottom of the dishwasher again, you might need to screw the front (2) leveling feet in to lower the dishwasher and provide clearance. Once done, just (gently, slowly) pull the appliance out of the cabinet. Check to make sure your power wiring, drain hose, and water supply hose are all long enough to do this. If necessary, disconnect any of these that are too short. if your power wiring is short, as mine was, you'll need to disconnect the circuit breaker, then remove the junction box at the lower front right side of the dishwasher, then disconnect the power and ground wires.
Once out of the cabinet, use a 5/16" nut driver to remove the four screws holding each rack slide in place and remove the track. The rubber mounts will come out with the track (new tracks include new rubber mounts). Clean any residue from the track mounting area inside the tub before installing the new track. This whole replacement process should take a total of 3-4 minutes per side.
To finish up, just reverse the process. When sliding the dishwasher back into place, make sure the fiberglass insulation stays in place completely around the outside of the tub.
Because the tile on my kitchen floor does not continue under the dishwasher (tile was installed after the cabinets), it was absolutely necessary to turn in the leveling feet to get the appliance out. Since this also makes it very difficult to get a wrench around the plastic feet, I used a very small socket (3/16"?) on the top of the leveling feet stems. This makes it really easy to turn the feet.
I the appliance designers had engineered things better by fastening the tracks from inside the tub, this would be a 5-minute job. But it's still not bad at all.
Other Parts Used:
Dishwasher Dish Rack Slide Track - Right Side Dishwasher Dish Rack Slide Track - Left Side
  • John from LAFAYETTE, IN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
13 of 13 people found this instruction helpful.
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Questions and Answers

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Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Doug
October 22, 2019
The right track on the upper basket broke. Do you have a video on how to remove the basket from the track and also how to replace the track to see if i can do the repairs myself or not?
For model number MDB8969SDM3
PartSelect logo
Hello Doug and thanks for writing. We do not have a video but here are step by step instructions. Use a 1/4" nut driver to remove the bottom front (kick) plate from the appliance. There are two screws, one at each end. There should also be two screws fastening the dishwasher to the countertop. You'll need to open the dishwasher door to see these and remove them. At the bottom of the dishwasher again, you might need to screw the front (2) leveling feet in to lower the dishwasher and provide clearance. Once done, just (gently, slowly) pull the appliance out of the cabinet. Check to make sure your power wiring, drain hose, and water supply hose are all long enough to do this. If necessary, disconnect any of these that are too short. if your power wiring is short, as mine was, you'll need to disconnect the circuit breaker, then remove the junction box at the lower front right side of the dishwasher, then disconnect the power and ground wires. Once out of the cabinet, use a 5/16" nut driver to remove the four screws holding each rack slide in place and remove the track. The rubber mounts will come out with the track (new tracks include new rubber mounts). Clean any residue from the track mounting area inside the tub before installing the new track. This whole replacement process should take a total of 3-4 minutes per side. To finish up, just reverse the process. When sliding the dishwasher back into place, make sure the fiberglass insulation stays in place completely around the outside of the tub. We hope this helps. Please contact us anytime.

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Curtis
November 28, 2019
I need to replace an upper rack slide track. Ball bearing are falling out. As I face the unit which is the right or left side?
For model number KDTE104DSS0
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Hello Curtis, Thank you for the question. As you face the appliance, it will be your left and right side. Hope this helps!

24 people found this helpful.

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Dale
August 15, 2019
When facing front of dishwasher the right upper track weld broke. To correctly order would it be the right track assembly and will the dishwasher need to be slid out to repair
For model number MDb8959sFZ4
PartSelect logo
Hi Dale, for model MDb8959sFZ4 the right track assembly is part W11259786. You can preform the repair just by taking out the upper rack. Thank you for your question and good luck with your repair!

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Joan
December 4, 2019
Do you have to take the entire dw out of the cabinet to replace the ball-bearings part on the slider? Can't you leave one side of the rail in place as is, and slide the new part onto it?
For model number PS12584377
PartSelect logo
Hello Joan, Thank you for the question. Unfortunately the appliance will need to be pulled out in order to access the mounting screws. Hope this helps!

6 people found this helpful.

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Chrystal
April 22, 2019
I need the bracket that connects the upper rack to the track on the right front. It was a plastic piece that broke off.
For model number MDB8969SDM0
PartSelect logo
Hello Chrystal, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is Part #: PS11757358 for the left side and Part #: PS11757358 for the right. Thank you for your inquiry, good luck with this repair!

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Morley
November 5, 2019
Can you buy just the cage and roller bearing sets for the upper dishrack? Right and left part numbers on rail full assembly are W11048936 and W11048934.
For model number MDB89595BW3
PartSelect logo
Hi Morley, Thank you for your question. These parts are not sold separately and you will need to purchase the slide tracks to get them. I hope this helps. Thank you and have a great day!

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Mimma
January 3, 2023
The white ball bearing part fell off of the top right rack on the dishwasher. What part do I need to repair this?
For model number Kuds03ftpa2
PartSelect logo
Hello Mimma, thank you for your question. There are the ball bearing in the track but they are not sold separately. You would need to purchase the Dishwasher Dish Rack Slide Track - Right Side PS12584377. We hope this information will help you.

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Audrey
May 24, 2023
Top track and rollers need replacing. What do I need?
For model number KUDL15FXSS5
PartSelect logo
Hello Audrey, thank you for contacting us. The dishwasher track, part number PS11750072, and upper rack roller, part number PS11753471, fit your model. We hope this helps.

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Related Parts:
Lori
August 23, 2023
How is right and left determined? Need number 10 on the left as you are looking at the front of the dishwasher Is that correct?
For model number KUDE70FXSS3
PartSelect logo
Hi Lori, thank you for the question. When you are standing in front of your model, your right side will be the right side of model and left side will be the left side of model. The part you mentioned is for the right side track, the left side dish rack track for your model is part number PS12584376. We hope this information is useful!

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Related Parts:
Kathleen
December 12, 2019
Can’t get the right side upper rack to push in and has fallen a couple of inches.
For model number KDTM354DSS
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Hi Kathleen, thank you for your question. It sounds like you will either need to check your track or the upper rack adjuster on your appliance to see which part is broken and needs replacing. It is likely that it is your rack adjuster, however an inspection of the parts should show you which one it is. I hope that helps. Good luck with your repair.

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