Refrigerator Auger Motor W11202789

Hello Beth, thank you for your question. You should be able to complete the repair yourself. Here is some information we found online. You'll need a screwdriver with one of those small square heads and a small socket wrench. Remove ice bin. Unscrew 2 screws on casing surrounding the ice box in order to lift it up and out. Remove 4 screws from plastic piece beneath the ice box that the coupling is mounted to and is part of the ice chute. No need to remove coupling as you can lift this piece out (carefully) with it in tact. If you haven't already, unplug the fridge or turn off the breaker. [I didn't do this sooner because I wasn't sure how long the process would take and didn't want anything to spoil while I kept the fridge door open] The spring & rod with rubber washer can be removed and set aside. Unscrew 4 screws surrounding motor. Gently pull up motor (as it's attached to wires from below) and detach wires (it's like a thumb drive attaches to a computer). Then, simply re-attach the new motor and re-assemble in reverse order. I hope this helps!

Hi Gary, Thank you for your question. If the motor is not working, it will need to be replaced. If you would like to place an order for it, you may order it either online or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.

Hello Jonathan, thank you for reaching out. According to our research, the issue seems to be with the auger motor. To fix the issue, we would recommend replacing the ice maker module kit, part number PS733947. It contains the auger motor and controls the water fill and harvest functions of the ice maker. We hope this sorts out your problem!

Hi Johnny, Thank you for your question. If your ice maker is not dispensing ice, there are some parts that you will need to check to see which one is causing the issue. You will need to check the seal, the coupling, the water filter, the ice maker and the chute. We hope this helps! Good luck with the repair!

Hello Steve, thank you for your question. We are providing you with the instructions that will help you in replacing the auger motor. You will need a screwdriver with one of those small square heads and a small socket wrench. Remove ice bin. Unscrew 2 screws on casing surrounding the ice box in order to lift it up and out. Remove 4 screws from plastic piece beneath the icebox that the coupling is mounted to and is part of the ice chute. No need to remove coupling as you can lift this piece out (carefully) with it intact. The spring and rod with rubber washer can be removed and set aside. Unscrew 4 screws surrounding the motor. Gently pull up motor (as it's attached to wires from below) and detach wires. Then, simply re-attach the new motor and re-assemble in reverse order. We hope this helps!

Hi Melissa, Thank you for your question. If ice is clumping in the bin, then warm air is getting inside either from the door being open too long or from the door gasket not sealing correctly. Check the door gasket to see if there are any gaps. If there are, you will need to replace the door gasket. This warm air slightly melts the ice cubes and when the door is shut and the refrigerator starts to cool down, the ice cubes will freeze together and form one block of ice. When this happens the auger cannot push the ice out of the bin. To resolve this issue, you will need to either remove the bin from the refrigerator and dump the ice out or defrost the refrigerator. We hope this helps! If you have any questions, please let us know.

Hello Gina, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11739763. We hope this helps!