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Margaret
February 4, 2020
I just ordered a rack for my convection microwave. Part ps12348402 what is the difference between rack number 3 and rack number 5? Which did i order? I am looking for the convection rack for my oven. Thank you.
For model number KOCE507ESS05
Hello and thank you for writing.
Part number PS12348402 is for the microwave, it is a round rack. #3
Part number PS11756230 is the oven rack.# 5
If you have an order with our company and need help with clarifications, return items, refunds, shipping, and policies, and need to speak about that, you will have to contact our customer service. You can do so one of two ways: email: customerservice@partselect.com, or telephone: 888-738-4871. Thank you.
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Christa
February 6, 2023
How does this part work? What about the shelf for microwave too?
For model number KEMS308SSS04
Hi Christa, thank you for reaching out. Racks are specifically designed for the oven they come in. The rack is ideal for giving you more space to heat up two or more containers at the same time. This is a grill rack you can place the food on it for indirect cooking (it is far enough to count as indirect heat), but remember that heat rises and the ambient temperature at the top will be high. We hope this information is useful!
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