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18 questions answered by our experts.
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Glenn
February 21, 2020
Infinite switch just arrived! Part # w11120795. It is not the same as the switch illustrated in the picture. The original is a 5 terminal one and the newly arrived one is a 6 terminal. Is this a redesigned switch and if so how does it get wired?
For model number C221-C
Hello Glenn,
Thank you for your question. The switch has been redesigned for your model, but the wiring will be the same as the original was wired, the 6th terminal will just be left untouched for the switch to work. We hope this helps.
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Hector
January 7, 2020
Infinite switch no ps12347302,does it have a shaft in d-shape for my knobs to fit on it.
For model number C201-C
Hello Hector, Thank you for the question. The PartSelect Number PS12347302 has a Double Flat Shaft. We hope this helps!
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Greg
July 12, 2019
Is w11120795 it’s the same part?
For model number 203147
Hello Greg, Thank you for the question Yes, the PartSelect Number PS12347302 is the same as the Manufacturer Part Number W11120795. Hope this helps!
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Michael
February 19, 2020
Should i use switch part number ps12347301 or switch part number ps 12347302 to replace the selector switch for my jenn air model c228 cooktop. The shaft for the switch broke when removing the knob
For model number C228
Hello and thank you for writing.
The infinite switch part # PS12347302 is in the list of compatible parts for your model number. We hope this helps. Please contact us anytime if you require further assistance.
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Sally
September 27, 2021
Does the infinite switch W11120795 have D shaped shaft or a double flat shaft?
For model number C301
Hello Sally, Thank you for the question. This is a double flat shaft switch. We hope this helps!
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Gabriel
January 15, 2022
Is this switch 240v 15a? Also is it compatible with c236w?
For model number C236w
Hello Gabriel, thank you for your question. Yes, the part Fix Number: FIX12347301 you had chosen is compatible with your model. We have an installation video for you to access. We hope to hear from you soon.
Infinite switch failed on right rear (small plate). Replaced with a used switch and now plate heats slowly but barely warms. Front right and both left work normally. Whats the problem?
For model number c203
Hello Steve, Thank you for the question. This sounds like an issue with the used switch. I recommend having it replaced with a new one. Hope this helps!
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Hector
January 7, 2020
Is the infinite switch n0 ps12347302, at $58.97 is a push and turn switch.
For model number C 201 c
Hello Hector and thank you for writing.
Yes, it is. You push and then turn. We hope this helps. Please contact us anytime if you require further assistance.
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Enrique
January 14, 2020
When i turn on the knob, i do not feel the turning resistance of the infinite switch, the red light does not come on and the coil does not warm up. Is it fair to assume the infinite switch needs changing? When i change the panel to the other side everything works accordingly.
For model number C221-C
Hi Enrique, thank you for your question. Be sure to cut power to your appliance and remove any parts before doing tests. There are a couple of parts that could cause this issue specifically. You will need a multi meter to be able to test the parts. The first part you will want to check is your element. It should be reading between 0 - 50 ohms to be working correctly. The other part to check would be your infinite (or surface burner) switch. When you remove that part from the appliance, connect each probe from your multi meter to the prongs and then turn the switch to an on position. If you get no continuity then the switch is the issue. It could also be your wiring that is the issue but you should see visual damage on that part in most cases. Good luck with your repair.
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Tim
January 25, 2023
I'm replacing the surface element switch Part W11120795 and one website says to match H1 to HC and H2 to H1. Is this correct? Or should it be H1 to H1 and H2 to HC? My Jenn Air cook top is Model c221 from the 1980's.
For model number C221
Hi Tim,
Thank you for your question. We have included a link to one of our YouTube videos that you may reference on how to install the switch. The range in the video may appear different from yours, but it will give you a general idea on how to install the part. We hope this helps with the repair!
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Customer Repair Stories
Average Repair Rating: 4.2 / 5.0, 25 reviews.
What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Burner Switch Broke were Knob attached
First I cut off power supply, removed screws that held panel on, pulled the switch up and disconnected wires. Installed new switch, being sure to connect wires in the correct places. Refastened panel to stove top. Turned power back on and tested switch and it Worked.
Malcolm from White House, TN
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Wrench set
35 of 42 peoplefound this instruction helpful.
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Infinite switch ran more than one burner
Purchased 1 infinite switch and installed it on the left front burner. problem still there so I used the switch that I replaced on the rear burner and all was ok. The front switch had been sending full heat to the rear burner,but the problem ended up with the rear switch. The switches are interconnected and all are the same part number.Diagrams on partsselect were the key to a successful repair.To access the switch you need only to remove the fan cover, remove the 2 screws holding the switch assembly and move it foreward and then lift to reveal slide on connectors. Power to the unit is off at the main panel during the entire process.
Fan switch stiff and shorted burner control, scratched up escut plate
1st-turned off power to stove top, then removed 2 screws to loosen the control panel. 2nd- I removed the shorted infinite switch by using a pliers to loosen the nut holding the burner in place, undid the electrical connections (noting where each was attached to the old control) and reattached them to the new control. Then I undid the nut holding each of the other 3 burner controls, detached the wires to the old fan switch, reattached the wires to the new fan switch, i removed the red idiot lights (by moving them sideways) from the escut kit. I then reattached everything to the new plate, secured the panel to the stove top, turned the juice on, And it worked as it should, and the new plate made the stove top appear almost new. 30 minutes.
Two heating elements couldn't be controlled - full on
Turned off power.
Removed two screws to free up section of cooktop containing 4 switches - 2 good, 2 damaged. Removed the dials from top of the 2 damaged switches. With an adjustable wrench, loosed nut on stem of switch that fastened switch to assembly. Noted which of the 5 wires on each switch went on which tab. Pulled off 5 wires on one switch, finished removing the nut and removed broken switch. Put in new switch, attached the nut, and replaced 5 wires in exactly the same position, Tightened nut. Replaced dial. Repeated procedure for second switch. Placed section containing the 4 switches back on cooktop and inserted/tighted 2 screws holding it in place.
Turned on power.
Told cleaning people to NEVER put aluminum foil under the burner units again. The foil shorted across the power and damaged the switches.
Lansing from Alamo, CA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Wrench (Adjustable)
14 of 15 peoplefound this instruction helpful.
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dead element; broken switch shafts; light out
This was a piece of cake since the parts were a perfect replacement. I took the element apart and replaced the two receptacles by cutting the old wires and using the included wire nuts to splice the wires. The two switches were easily replaced by carefully connecting the wires like they were hooked up on the old switches. The indicator light was also easily replaced, although snapping the lens into place seemed to take a lot of force (I was afraid that I might break it). All in all, quite easy.
My husband actually did the repair and it went very smootly. He removed the palnuts on all switches even though we were only replacing one switch. Then removed the two screws to the switch cover, and slide the cover up to expose the switches. He then took off one wire at a time from the old switch and replaced it one the appropriate place on the new switch. Exteremely easy repair and thank goodness because I (his wife) was the one who broke the switch. Thanks PartSelect!!
All four of the cooktop switch controls needed replacing since none would control their respective burner.
Turned off the power at the circuit breaker panel. Removed the control knobs from each switch and the four palnuts under each knob. Removed the two screws inside the vent well that hold the escutcheon in place. Pulled each switch up as much as possible to expose the wires attached underneath to each switch blade. Remoced each wire and replaced them on the new switch. Same procedure for all four switches. Reassembled in reverse order. Turned on power and all four burners lit up and were regulated as if new. I saved $244.00 doing the repair myself.
William from Williamsbirg, VA
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers, Wrench set
6 of 7 peoplefound this instruction helpful.
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Infinite Switch failed, burner would not heat
Removed two screws holding 4-switch panel, drew a simple diagram to assure placement of wires on correct terminals, removed and replaced switch.
Switch works fine, but original knob does not fit shaft of replacement switch. Will try to order new knob, but it probably won't match the old knobs, so range will have one new knob & three old ones. I wish the order page noted that new knobs must be ordered to fit the new style shaft.
two burners had failed to work properly. Always went to full heat.
I first removed power from the stove at the breaker panel. Next, I used the assembly diagrams provided by the parts select website to determine how to open up the stove panel. I opened the oven door to access the four screws holding the front panel holding the knobs. I removed the screws and was able to tilt up the front panel to allow access to the four burner switches. It was easy to swap out the wires on the old defective switch to the new replacement switches. I replaced both defective switches in 15 minutes and tiled the front panel back down into its normal position and put the four screws back into the panel to secure it. Then I turned on the breaker and did a check to see that the parts I replaced were working properly. They were and the total repair time was around 30 minutes without rushing at all.
Lark from Mill Creek, WA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers, Wrench (Adjustable)
4 of 5 peoplefound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
5 Reviews
2.8
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★★★★★
★★★★★
Joseph C - September 25, 2022
Verified Purchase
Easy repair, took me about 15 minutes to put it in.
Thanks for the quick response. The part arrived and was in perfect condition. Will be ordering again when needed.
★★★★★
★★★★★
Dawn W - September 18, 2019
Verified Purchase
Meh
My friend, a master electrician, tried to replace the switch on my Jenn-Air Convertible Cooktop Model C228. This switch was listed as a suitable replacement part for the switch. the layout of the connections was not the same, nor were the markings for each connection point. He chose the best options he thought would work, but when the breaker went back on the indicator light was lit and the switch was on despite the setting being "off". Also the knob was a very snug fit and when we pulled it back off the stem, the stem itself snapped off.
★★★★★
★★★★★
Jon W - May 2, 2019
Verified Purchase
Correct part rapidly delivered
I needed some parts for a very old Jen Air cooktop. PartSelect told me the part I needed and had it delivered within 3 days. It was the correct part and it was delivered when promised. Can't ask for more than that.
★★★★★
★★★★★
Gil G - October 7, 2018
Verified Purchase
another bump in the road
not the right configuration for the positioning of the blades. In the process of securing a refund.
★★★★★
★★★★★
Beth L - March 22, 2018
Verified Purchase
wrong part for my appliance
The parts I received on March 16,2018 are the wrong switch for my Jenn Air cook top. I had ordered part number PS11757568 Surface Burner Infinite Control Switch before from you and it worked for my burner. But this time, your web site directed me to another switch with the following message.
You searched for PS11757568 but the manufacturer replaced it with this part.
PartSelect Number: PS12347302
Manufacturer Part Number: W11120795
Manufactured by: Whirlpool
This switch has recessed connectors and the switch knob stem is set at 45 degree instead of 90 degree. In searching other web site for the correct switch, I found a switch that looked most similar to my Jenn Air switch is PartSelect number PS12070671, manufacturer Part number W11088181, manufactured by Whirlpool. I returned the switches for refund. I am unhappy that I have to paid shipping expenses for the wrong switch.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS12347302
Manufacturer Part Number: W11120795
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