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Cindy
April 21, 2022
I just had this microwave installed and noticed that the display panel does not light up. The surface light and the clock light up but not the display buttons. Is it supposed to?
For model number JVM3160DF5BB
Hello Cindy, Thank you for your inquiry. We have researched the model number that you have provided and while we show the clock and surface light are supposed to light up, there is no back light for the display buttons listed so it does not appear that the buttons are supposed to light up. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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James
September 21, 2023
The numbers display of my microwave are starting to "burn out" and I can no longer tell what the correct time is, or set cooking times or power levels.
Which part do I need to order to replace my numbers display panel?
Thank you.
For model number JVM3160DF4BB
Hello James, thank you for contacting us. According to our research, there seems to be an error with the electronic control board, part number PS11762558. You may need to replace it to resolve the issue. Glad to be of help!
