NOTE: The manufacturer has modified the original design of this part to increase durability. As a result this part may take additional effort to install. The design includes a metal clip, which helps hold the top of the ceramic bracket in place. To install this part you will need to remove the microwave from the unit. Then open the cabinet to access the area above the supports location to insert the clip.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Joshua L - February 17, 2024
Verified Purchase
Bad part
The part arrived broken.
February 18, 2024
Thank you for your review. We’re sorry to hear that happened, we will be in touch soon to help fix this issue.
★★★★★
★★★★★
Carl Edward B - October 19, 2023
Verified Purchase
Easy To Apply
In a matter of seconds the part was attached and it works like a charm.
★★★★★
★★★★★
Sandra K - July 1, 2023
Verified Purchase
Exactly what we needed
The shipment included two parts - and the one pictured fit perfectly. Would have been better if the part came with some instructions but we were able to figure it out. All good.
★★★★★
★★★★★
Diogenes M - January 23, 2022
Verified Purchase
Such an easy fix! Great part.
The clip coil holder I ordered for my microwave oven fit perfectly and fixed the problem. I couldn't be happier with the result.
★★★★★
★★★★★
Gail S - March 6, 2021
Verified Purchase
Great service
The part was perfect. It came very quickly and my microwave was only out of commission for 4 days. Thank you!!!!
★★★★★
★★★★★
Walter K - April 16, 2020
Verified Purchase
So happy to find Parts Select
Part was oem & fit perfect. Very pleased that it arrived 3 days early! Will definitely order from Parts Select next time I need to repair any of my appliances.
★★★★★
★★★★★
Barbara K - August 2, 2019
Verified Purchase
Worked well
for the Kitchenaid oven/microwave combo. The shipping cost was ridiculous. It arrived in a small padded envelope.
★★★★★
★★★★★
SAM A - June 13, 2019
Verified Purchase
Easy repair
Exact part needed.
★★★★★
★★★★★
Jewel P - September 28, 2018
Verified Purchase
Wished customer service was a bit more active in helping me to get my microwave in use again.
The part came in the mail broken because there were a couple of fragile parts banging together in one little baggy and connecting with the company via email took a bit of time... Then, they asked me if the shipping envelope was damaged, etc. . . After all this, they said they would refund my money and then I would have to order a new one. After all that, shouldn't they just replace and if they want, give me a return address label? :/ All I wanted to do is fix my microwave so I could use it. A couple weeks later and my microwave still isn't repaired.
★★★★★
★★★★★
Rogelio G - September 8, 2018
Verified Purchase
Parts
The part came broken for the second time. I am done will purchase from someone else. Very poor service
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Customer Repair Stories
Average Repair Rating: 3.3 / 5.0, 6 reviews.
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Part broken
We ordered element support 3 times and all three times it came broken. The part is made of porcelain and is fragile , representative asked warehouse to pack it in the box and part still came in envelope. Requested refund and ordered directly from factory.
Elena from HOUSTON, TX
Difficulty Level:
Very Difficult
Total Repair Time:
Less than 15 mins
1 personfound this instruction helpful.
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The ceramic bracket holding the conventional heating element at the top of the microwave oven broke for the second time
Part No. PS11766760 Ignore the other repair comments on this page!!! The new replacement part can no longer be put into place as simply as the original bracket. This is a r3eplacement part with a modified design. Significant parts of the microwave (MW) must be dismantled in order to provide access for insertion of the new part. Th
... Read moreis is confirmed by notes at other web sites which provide this part. My approach also required cutting/drilling holes into sheet metal panels.
Kitchenaid/Whirlpool must have realized that the original part is inherently weak at the point at which it is supported at the ceiling of the MW. The replacement part is a good option from a strength standpoint, but a horrible one for ease of insertion. The original is a single ceramic piece. The replacement part includes a metal clip which holds the top stem of the ceramic bracket from the top ("roof") side of the MW. Getting at the top of the MW cavity is the difficult part. One needs to pull the entire built in oven from its location and remove at least the control panel from the front of the unit.
It took me 3-4 hours one day to see how to install the replacement part. I failed since I unexpectedly found that there are two sheet metal panels above the MW cavity which need to be removed in order to access the slot through which the bracket stem must be inserted. Maybe somebody else can think of a way to remove the metal panels, but I could not do it so I put the MW back together again.
After this failure I considered trying to repair the original part again (this was the second time it had broken). The first repair broke when the conventional heating element was used in the MW. This option might again be an interim solution so I went back to trying to install the new replacement part.
This time it took over 3 hours to remove the control panel, several wiring units, a transformer, and several side and top sheet metal panels. Each removal step was preceded with a photograph of the item to be removed so that everything could be put back as they were originally located. After all of this work it was determined that the MW would have to virtually be totally dismantled in order to access the bracket slot at the top of the MW cavity. There were simply too many items on top of the sheet metal panels to allow for bending the panels up to access the necessary slot in the oven ceiling.
Fortunately, my wife asked why I didn't consider drilling through the existing sheet metal panels at the top of the MW. Had she suggested that earlier in the dismantling, it would have saved hours of work.
After reassembling the side panels I drilled access holes through the two sheet metal panels over the top of the MW oven. Certainly one needs to be careful in measuring the location for such holes. The holes were to be rectangular, developed by drilling multiple holes around the perimeters of the final "holes." The two sheet metal panels are about 3/4" apart and the lower panel is about 3/4" above the MW oven cavity. After drilling out the holes (about 1/2" x 1") I successfully found the desired slot in the oven ceiling. Then the drill cuttings needed to be cleaned out with a vacuum cleaner - including inside the MW oven.
Inserting the replacement part was not trivial. One needs to hold the ceramic part in the oven, with the heating element in its proper place on the bracket, and then simultaneously place the metal clip onto the stem which has been inserted through the slot at the top of the MW oven. Long tweezers are handy for putting the clip into place. Then the fun begins. Somehow the metal clip must be pushed down onto the ceramic stem. This is a trial and error task with various long blunt tools used to try and push the clip down while not pushing it off to the side. Somehow I got the clip onto the stem and the part was finally in place.
Another hour (+) to re-assemble the MW and push the oven back into the cabinet and the job was finally done.
btw, the only reason it was relatively easy to pull the oven out of the cabinet (and push it back in) was that we have two office chairs at home (without arms) which come up to about the right height for having the oven sit on the chairs. Adding some 2x4's on the seats of the chairs brought it to exactly the right height. The wheels on the chairs also helped. Given the weight of the oven, removing and replacing the oven unit is not a trivial task and one needs to be careful at all times.
There were several observations I made about the new replacement part which also "froze me in my tracks" early in this project. That is why I kept thinking of ways in which to repair the original part more effectively than I had done previously. The problem is that the ceramic section of the replacement part is not the same size as the original. It holds the heating element higher against the ceiling of the microwave and the horizontal section which holds the heating element is shor
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Peet from LAKE OSWEGO, OR
Difficulty Level:
Very Difficult
Total Repair Time:
More than 2 hours
Tools:
Pliers, Screw drivers
66 of 70 peoplefound this instruction helpful.
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Broken mounting bracket for coils in convection microwave.
Very easy, fit perfectly.No tools required.
Larry from Fernandina Beach, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
4 of 10 peoplefound this instruction helpful.
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The mounting bracket broke!!
Initially I called kitchenaid and the representative suggested I call one of thier designated repair guys to come out for 120.00. Fortunately, I got the part number and model and found it on this website. It was so easy to replace!! Just fit it in the designated opening and twist it until secure. So glad I did not call out the repair m
... Read morean!!
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Mara from Austin, TX
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
9 of 17 peoplefound this instruction helpful.
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Ceramic part holding up the heating element fell and broke.
Easiest repair I've made in years. Didn't even need a tool. One end slides into a hole in the ceiling of the microwave/convection over, move the heating element into place and turn the mounting bracket and you're done.
Jerry from Woodinville, WA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
29 of 39 peoplefound this instruction helpful.
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Missing Part on a Scratch and Dent Microwave
We bought a really nice microwave for about 1/3rd of the MSRP, but it was an open box item and when we got it home we found that it was missing a bracket on the inside of the microwave. We were able to replace the bracket easily thanks to partselect.com.
Kevin from ROSWELL, GA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
5 of 9 peoplefound this instruction helpful.
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Jay
October 27, 2017
Will i be able to install this piece myself? Microwave element clip part #: W10120232
For model number KEMS308SSS00
Hi Jay, Thank you for the question. The design includes a metal clip, which helps hold the top of the ceramic bracket in place. To install this part you will need to remove the microwave from the unit. Then open the cabinet to access the area above the supports location to insert the clip. Hope this helps!
4 people found this helpful.
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Kerry
November 1, 2017
Why are there 2 different ceramic clips in the bag?
Hi Kerry, Thank you for the question.The manufacturer has modified the original design of this part to increase durability. As a result this part may take additional effort to install. The design includes a metal clip, which helps hold the top of the ceramic bracket in place. Hope this helps!
1 person found this helpful.
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Thank you for voting!
Donald
February 18, 2018
Has anyone found a better way to install this part? The original part is a 30 second fix, this new 'better part' is hours and or hundreds of dollars of labor.(could buy 25 of the old part for cheaper) is there a workaround? I have tried glue, it fixes the microwave, but one use of convection or crisping option melts the glues i have tried. Alternative part or trick would be appreciated.
For model number KBHS179SSS01
Hi Donald,
Thank you for your question. There is no work around. You will have to install the part the new way. You cannot use an adhesive to put the parts in. You should install these parts correctly so that you do not encounter any issues with your appliance afterward. Good luck with your repair.
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