ELMNT-SURF W10823697 | Official Whirlpool Part | Fast Shipping | PartSelect
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ELMNT-SURF

PartSelect Number PS11764907

Manufacturer Part Number W10823697

Manufactured by Whirlpool

Troubleshooting

This part fixes the following symptoms:

Element will not heat

This part works with the following products:

Range, Cooktop, Microwave Oven Combo.

This part works with the following brands:

KitchenAid, Maytag, Whirlpool, Jenn-Air, Magic Chef, Crosley, Amana, Estate, Admiral, Kenmore.

Part # W10823697 replaces these:

12002142, 74005477, 74008569, 7406P371-60, 8523694, 9753997, WP8523694.
Questions and Answers
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Customer Repair Stories
Average Repair Rating: 4.0 / 5.0, 14 reviews What's this?
Sort by:
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Shaveta from Sterling, VA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Parts Used:
WP99002072, WP903093, 74003370, WP74003369, W10823697
Electric range oven's element wouldn't heat up and Dishwasher's upper rack wont roll out
The sketches on PartSelect.com were very-very helpful, in picking up the parts to order and also while fixing the parts.

For oven range. First I removed the two screws that hold the flat top in place and lifted the flat top. I then unscrewed the two screws that holds the element kit. Disconnected the three wires, and replaced the broken element with the new one. All done.

For dishwasher, just snapped the parts in and all set.
67 of 131 people found this instruction helpful.
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Lonnie from Ashton, ID
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver
Parts Used:
W10823697
Stovetop element burned out
First of all, I shut off the electricity to the stove.

I had to remove the two screws holding the stovetop in place. I then lifted it up and braced it to keep it from falling, removed the bad element, carefully marking the 4 wires that were connected to the element. I then disconnected the wires, and removed the two brackets holding the element in place. I replaced it with the new element, reconnected the wires, returned the stovetop to it's original place, put the two stovetop screws in, and turned on the electricity. Then I turned on the element, and it works just fine.
15 of 18 people found this instruction helpful.
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Morgan from College Station, TX
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
Parts Used:
WB02X11325, W10823697, WB24X10130, WB24X10129
FR Burner out and range hood switches broken
pulled oven out in the open, unplugged from outlet, removed two white front side panels, removed four screws on sides, unplugged range from harness, removed top, unscrewed two metal clips that hold element in place, gently removed wires from element using a small screwdriver and needle nose pliers and attached each one to the new element as it was removed. Reinstalled as I took apart. For the range hood, I unplugged the hood, removed the covers to the switch box and used a small screw driver to open/destroy the old switch and to save the tinned wires. I then pushed in the wires into the new switch as I removed them from the old one. Should be careful to only snug up the hex nuts as the plastic switch stem will probably break easily with a little force.
14 of 26 people found this instruction helpful.
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PAUL from SCOTTSDALE, AZ
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
Parts Used:
W10823697
Rear 8 inch element was not working
Removed two screws bottom front corners of range top - propped the top up - removed the wires from the element - removed the old element - installed the new element reattached the wiring reattached the hold down screws and bingo it worked!

First thing to do is turn the 220volt electrical circuit breaker to the unit off and the last thing is to turn the breaker back on!
3 of 3 people found this instruction helpful.
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Patricia from Severna Park, MD
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
Parts Used:
WPW10310249, W10823697
Broiler Element was snapped in to two pieces
The toughest part was seeing the two screws in the dark rear of the oven, so a good flashlight with adjustable beam is helpful. After removing the pots and pan drawer from it's tracks, take the opportunity to clean out that space underneath the drawer when you unplug the oven. Once that was done, I removed the bracket screws holding the broken broiler element on the roof of the oven and the two screws holding the element in the rear of the oven. It's an uncomfortable reach so, setting a flashlight on the open over door helped me see what I was doing. The element slides right out of the holes from with in the insulation behind the oven's rear panel. Each side is connected to a wire pin that may need a good tug with pliers to slip the wire clip off the old element end. The new element connected right to the old wire clips with ease. You may have to jiggle the element end as you poke it back through the hole into the insulation where it came from. The element ends screwed right back into it's original position with the old screws. I slipped the roof bracket over the new element and reattached to the oven roof. I plugged the oven back in, replaced the drawer on it's tracks, tested the broiler and it works like a charm. Total time 35 minutes.
3 of 4 people found this instruction helpful.
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William from San Diego, CA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver
Parts Used:
W10823697
The left rear element failed
First , I turned off the circuit breaker to the oven.
Next, I removed the two screws at the front of the range top and slid the top out until I could disconnect the multi-plug connecting the wiring harness to the stove.
I then took the entire top out to a table and set it upside down. It was easy to unbolt and disconnect the lead to the element. One of the leads was burnt, so I had to replace it. I slid the new element into place, bolted it down in the same orientation as the old one and reconnected the leads.

I slid the entire top back into place on the range and re-installed the securing screws. Then I flipped on the circuit breaker and turned the element on.
Success! Perhaps I didn't really need to change the element since the burnt lead was the cause of failure. But its good to have a new part installed anyway.
2 of 2 people found this instruction helpful.
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Brice from Spotsylvania, VA
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
Parts Used:
W10823697
left rear burner not working
I ran numerous tests to eliminate the on/off switch and to ensure the wires were not defective. Thus I came to the conclusion it must be the burner was defective. I ordered the part from parts.com. I received the part in less time than what was advertised. The part arrived in good condition. I placed the part in and it worked just like new.

Thank You
2 of 2 people found this instruction helpful.
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John from Monroe Twp, NJ
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
Parts Used:
W10823697
Burner Out Glass Top Range
Just as others said. Remove top holdown bolts with nut driver. Prop range top up.
Use a pair of plyers to remove wires (make sure you have a diagram to restore).
Use screwdriver to remove element hold down spring and wire holder. Replace element and replace wires and screws.
2 of 3 people found this instruction helpful.
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John from Austin, TX
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Parts Used:
W10823697
Large element was only heating partially.
First I turned off the power. Next I disconnected the downdraft vent. Then I removed the cooktop knobs and turned it upside down on the counter. I then removed about 12 screws to remove the element housing. I then unsnapped the old element, disconnected the 3 wires, replaced it with the new element, replaced the housing and screws. I replaced the cooktop, reconnected the downdraft hose and turned on the power.
2 of 6 people found this instruction helpful.
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James from Geneseo, IL
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
Parts Used:
W10823697
Smooth top burner won't heat one element
Unplug appliance first. Remove rear cover plate (only to disconnect burner plug). Remove plastic upper side covers. Open oven door & remove two screws holding burner top. Lift off entire top, flip upside down and change element.
1 person found this instruction helpful.
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Customer Reviews
Average Rating:
1 Review
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Sort by:
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Model Cross Reference

This part works with the following models:

PartSelect Number: PS11764907
Manufacturer Part Number: W10823697
Brand
Model Number
Description
Kenmore
62945775
Range
Kenmore
62945776
Range
Kenmore
62945779
Range
Magic Chef
8670RB
Cooktop - Electric
Magic Chef
8670RV
Cooktop - Electric
Admiral
AER1450AAH
Range - Freestanding, Electric
Admiral
AER1450BAH
Range
Crosley
CC38700ACV
Range - Freestanding, Electric
Crosley
CE38700AAQ
Range - Freestanding, Electric
Crosley
CE38700AAV
Range - Freestanding, Electric
Crosley
CE38700BAQ
Range - Freestanding, Electric
Crosley
CE38700BAT
Range - Freestanding, Electric
Crosley
CE38700BAV
Range - Freestanding, Electric
Crosley
CE38700BAW
Range - Freestanding, Electric
Crosley
CE38700BCV
Range - Freestanding, Electric
Magic Chef
CEP3760AAB
Range - Freestanding, Electric
Magic Chef
CEP3760AAW
Range - Freestanding, Electric
Magic Chef
CER3740AAH
Range - Freestanding, Electric
Magic Chef
CER3740AAT
Range - Freestanding, Electric
Magic Chef
CER3760AAQ
Range - Freestanding, Electric
Magic Chef
CER3760AAW
Range - Freestanding, Electric
Magic Chef
CER3760ACQ
Range - Freestanding, Electric
Magic Chef
CER3760ACW
Range - Freestanding, Electric
Magic Chef
CER3760AGW
Range - Freestanding, Electric
Magic Chef
CER3760BAC
Range - Freestanding, Electric
Magic Chef
CER3760BAH
Range - Freestanding, Electric
Magic Chef
CER3760BAQ
Range - Freestanding, Electric
Magic Chef
CER3760BAT
Range - Freestanding, Electric
Magic Chef
CER3760BAW
Range - Freestanding, Electric
Magic Chef
CER3760BGW
Range - Freestanding, Electric