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11764902-1-S-Whirlpool-W10823692-Dual Surface Element - 2500w/1200w
11764902-1-S-Whirlpool-W10823692-Dual Surface Element - 2500w/1200w 11764902-2-S-Whirlpool-W10823692-Dual Surface Element - 2500w/1200w https://partselectcom.azureedge.net/Schematics/Maytag/55584.gif

Dual Surface Element - 2500w/1200w

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PartSelect Number PS11764902
Manufacturer Part Number W10823692
Manufactured by Whirlpool

With this element, you can adjust the size of the burner you want to use to match your pots/pans.

This part works with the following brands: KitchenAid, Whirlpool, Maytag, Jenn-Air, Kenmore, Inglis, Amana, Magic Chef.

This part works with the following products: Range, Cooktop.

This part fixes the following symptoms:

  • Element will not heat.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

I am a novice at this kind of repair. Please send me step by step instructions on how to remove the glass cooktop so I can replace a dual coil. I think it is the coil and not the switch since the inner burner is working and the out one is not. Thank you.

Peter for model number RF367LXSY0
Answer:

Hello Peter, Thank you for the question. Here are some installation steps that we have listed here . Unplug range and remove the 4 screws holding the back panel on.Next unplug Dual Burner plugs.Next open the oven door and remove 2 screws from under front of top. Pull top out and up to unhook from the back. Remove the top and flip over the ranges glass top unit and lay on a flat surface. Remove the screws from steel bracket and remove it from the top. Next remove the attaching clips for burner .Next reinstall in new burner in the same place as old burner. Remove one wire at a time, transferring it to the matching plug on the new burner. Once the wiring is attached remove old burner and attach 2 clips to the bracket. Flip over the top and slide top into back of range and lower into place. Attach 2 screws under front. Reattach the tops plugs at the rear and reattach the back panel. Hope this helps

2 people found this helpful.
Question:

Front dual burners is on high only regardless of where I set the dial for heat.

Kathy for model number KERC500HWH3
Answer:

Hi Kathy, Thank you for the great question. It sounds like you have a defective Dual Infinite Switch,PartSelect Number PS11747156. This switch should be replaced. Hope this helps!

2 people found this helpful.
Question:

The front left, circular dual burner only works in the inner burner for a few seconds. A clicking noise comes from the switch and then no more heat. The outer burner does not work. Is this just a switch problem?

Dave for model number KESA907PSS00
Answer:

Hello Dave, thank you for contacting us. That sounds like it would be the element that is faulty. Good luck with the repair!

2 people found this helpful.
Question:

Front left dual element will not warm up.The infinity switch indicator light is on all the time for this dual element.Not sure if the switch or the dual element is bad. Any thoughts? Thanks.

Brian for model number KERC601HWH0
Answer:

Hi Brian, Thank you for the question. If the light is on and will not turn off even if the switch is in the off position, and the element is not heating, this normally indicates a bad switch. Hope this helps!

1 person found this helpful.

Most Recent

Question:

The two right burners will not stay on. They act as if they will turn on the indicator light turns on but 3 mins later it turns off. The left two work fine. Is this just a simple burner replacement?

Andrea for model number KERK807PSS00
Answer:

Hi Andrea, Thank you for the question.This sounds like an issue with the infinite switches. If the element was defective it would not turn on at all or part of the element would be burnt out. The switch keeps the element on and the light indicating the switch is in the on position, if both are turning off then the switch would need to be replaced. All four switches come in a kit, PartSelect Number PS2378279. Hope this helps!

1 person found this helpful.
Question:

When I turn on right front burner, indicator light flickers, sometimes lights solid and heats

John for model number KESA907PSS00
Answer:

Hi John, Thank you for the question. This sounds like an issue withe the control switch for the burner and it will need to be replaced. PartSelect Number PS2378279. Hope this helps!

Question:

Hello only the inner burner works on the front left dual element of my 2004 kitchen aid cooktop. That dual element is no longer manufactured by KitchenAid. There's a similar element that can supposedly be substituted; but how do i know if the substitute matches the amperage of the kitchen aid or does it matter?

Marianne for model number KECC562GBL4
Answer:

Hi Marianne, Thank you for your question. According to your manufacturer this would be the correct dual element for your appliance. I hope that helps. Good luck with your repair.

Question:

First the left now the right front dual elements are having the same problem. Only the large outer part of the elements heat up the centers do not. Will replacing the elements fix this or is it something else? Thanks

Mike for model number GR563LXST0
Answer:

Hi Mike, Thank you for the question. I suggest testing the Infinite Burner Control Switch and the Element to confirm what part is defective. Hope this helps!

Related Parts: Infinite Switch

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.8 / 5.0, 4 reviews What's this?
1-4 of 4
 

138 of 213 people found this instruction helpful

Parts Used:
  • Dual Surface Element - 2500w/1200w
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: GEORGE from NEWNAN, GA

Radiant element, 2400 watt, under ceran glass cok top needed replacement.

turned off power
removed ceran top from cabinet
removed element
installed new element
replaced top
powered up and was done

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63 of 107 people found this instruction helpful

Parts Used:
  • Dual Surface Element - 2500w/1200w
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers
Customer: Michael from Howell, MI

Bad element

Bought new element and installed. Very simple. Used phillips
screw driver.

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41 of 47 people found this instruction helpful

Parts Used:
  • Dual Surface Element - 2500w/1200w
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Screw drivers
Customer: Frank from Owls Head, ME

Double coil which center coil had burned out on glass top range

Unplug range and remove back panel (4 screws) unplug top burner plugs (2). Open oven door and remove 2 screws from under front of top. Pull top out and up to unhook from back. Remove top and lay cardboard on top of range. Flip over the ranges glass top unit and lay on cardboard. Remove screws from steel bottom and remove from top. Flip over steel bottom with burners attached. Remove attaching clips for burner and unscrew them from the burner then reinstall in new burner in the same place as old burner. Lay new burner on top of old burner and remove one wire at a time, transfering it to the matching plug on the new burner. When wiring is done remove old burner and attach 2 clips to steel backing plate. Vacuum off the glass top and reinstall the steel bottom to the glass top. Flip over the top, remove cardboard and slide top into back of range top and lower into place. Attach 2 screws under front. Reattach the tops plugs at the rear and reattach the back panel. Plug in range and slide back into place. Test units and all other burners. Done...

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4 of 4 people found this instruction helpful

Parts Used:
  • Dual Surface Element - 2500w/1200w
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Gary from ELVERSON, PA

Center coil of dual element failed

Easy repair with Phillips screw driver and needle nose pliers. 1. Turn off Breakers or unplug range, Open oven door and remove the two screws holding the glass top to the oven frame. 2. Slide glass top forward and remove the two electrical connectors at the rear of the glass top, one on each side. 3. Remove the Phillips screw holding the ground wire from the rear top flange of the glass top. 4. Glass top can now be removed and placed glass side down on a padded flat table top. 5. Take a few pictures of the wiring and brackets for reassembly reference. 6. Remove the 4 wires from the defective heating element with needle nose pliers (note locations for reassembly to the new element) 7. Remove the Phillips screw on the rear side of the bracket holding the defective element. Carefully lift off the bracket. 8. Heating element can now be removed. 9. Remove the locating flanges from the defective element and install on the new element in the same locations. Clean glass if necessary and place new element on glass. 10. Carefully locate the flange tangs into the same holes on the bracket, reference photos or other side for locations. Ensure small element bracket was replaced in mounting slot of large bracket and reattach bracket screw. 11. Replace wires to same locations, remove and lightly pinch connectors if they appear loose, then reassemble. 12. Replace glass top on range, reconnect the two electrical connectors and ground wire, slide forward and replace the two mounting screws. 13. Restore power and check new element for function. Extension wires which came with the new element were not needed in this application. Total repair time about 20 min.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11764902
Manufacturer Part Number: W10823692
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