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★★★★★
★★★★★
Daniel P - July 1, 2020
Verified Purchase
Kitchenaide refrigerator diagram wrong
The diagram given out by Kitchenaide for the door is wrong. All parts sellers have the same diagram. The Cam pieces are bigger in the door than the parts that are ordered to replace them.
★★★★★
★★★★★
Jerry O - May 31, 2019
Verified Purchase
Donr
Fit perfectly
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Customer Repair Stories
Average Repair Rating: 2.4 / 5.0, 3 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Right door lower hinge assembly was damaged, such that the door sagged and would not open or close properly.
Unfortunately, I have still not managed to complete the repair, using the two parts indicated above, nor with the door bracket (part no WP2183805) that I ordered subsequently that arrived two days ago. It is not the same as, nor functionally equivalent to, the old bracket that I assumed was broken, since it was not retaining the piece in
... Read morethe base of the door into which the cam is inserted to mount the door. The new Cam is the correct part, but is not the solution since the old Cam is slightly worn but not damaged, and the thimble I bought does not seem to fit anywhere. The hole in the new bracket has a much too small hole to retain the Cam receptacle piece in place in the base of the door. However, this is the only lower door bracket shown in the PartSelect diagram of all the door parts used on a Whirlpool WRF560SMYM04 refrigerator. I do observe that the dark gray plastic cover on the base of the door is broken, but I don't imagine this plastic cover served to retain the Cam receptacle piece solidly in place, and this plastic cover is not offered as a replacement part either. At present I am at a total loss for how to proceed! However, the instructions for removing and replacing the door are clear and very easily carried out, and the job would be very quick and easy with the right parts. So beware if you are repairing the door on this model that the door parts diagram might not show all the parts to cover the door variations that apparently have been used!
Called my handyman in after myself and my son went thru the whole thing with cleaning gaskets, etc, ordered part I thought I needed. After speaking with your person on the phone, he took out my veg drawers and the shelf that held them, then reinstalled the shelf and the door closed tight! Apparently the last time I took it apart to clea
... Read moren it, I didn't put shelf back correctly and that started my problem. However, your people were very nice and as helpful as they could be in the situation. It never was my door cam or cam door after all. Boy, is my face red!
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Joanne from CRANFORD, NJ
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
2 of 3 peoplefound this instruction helpful.
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Right side door doesn't lift when closing
I failed to repair the problem and sent the parts back. The hinge bracket that I needed was WPW10524049. The hinge that I purchased was WP2183805. I gave up on trying to repair the door because it was not clear to me how to assemble the cam and hinge. There doesn't seem to be any obvious way to disassemble the hinge and cam that I ha
... Read moreve - which would allow me to replace the cam in the existing hinge.
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19 questions answered by our experts.
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William
December 1, 2019
My right side door will not close unless I lift the door. When I open it about half way, it drops down.
For model number MFF2055YEW00
Hello William, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11755285 for the hinge cam riser. Hope this helps!
20 people found this helpful.
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FAIK
February 19, 2020
My right-side door will not close unless i lift the door. When i open it about half way, it drops down. What parts i need
For model number mrf560sfym05thanks
For model number MRF560SFYM05
Hello Faik, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11755285 for the hinge cam riser. Hope this helps!
6 people found this helpful.
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Mike
July 6, 2021
My right KitchenAid door drops down when I open the door. A small plastic piece broke on the bottom. The hinge on the top looks good. But a plastic piece that the hinge goes in. Looks like it popped out of the door. Can I take hinge off and push plastic piece back into the top of door?
For model number KFFS20EYMS00
Hello Mike, Thank you for the question. If the Plastic Part is not broken or damaged, you can remove the door from the hinge to reinstall the part. We hope this helps!
My right hand door drops down when opened and I have to lift it to close. Which parts should I order and how many will I need.
For model number WRF560SFYM00
Hello Jane, Thank you for contacting us. I have researched the model you have provided and have found the part you may need is the Door Cam PartSelect Number PS11755285. We hope this helps.
3 people found this helpful.
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Rylan
December 3, 2019
Right hand door seems to fall down when opened. Have to lift the door when closing to get back in place. Which parts would i require to fix this issue? Model wrf560sfym04
For model number WRF560SFYM04
Hello Rylan,
Thank you for your question. Our sources suggest replacing both the hinge bracket under part PS11739061 and the door cam under part PS11755285 for your model. Hope this helps!
The right side door will not close unless we lift it. Also a small plastic piece that sits at the base of the door broke.
For model number WRF560SMYW02
Hello Jeanne, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11755285 for the hinge cam . Hope this helps!
2 people found this helpful.
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Gary Dunham
February 25, 2019
Righthand door bottom i believe this piece sits on top of hinge as part of the door bottom itself broke it is some kind of plastic grey is the color
For model number WRF560MYM04
Hello Gary, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PS11739061. Good luck with your repair!
2 people found this helpful.
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Shirley
August 1, 2019
The right door will not close without lifting it or opening freezer drawer. Can i fix this problem with a new door cam?
For model number WRF560SMYW04
Hello Shirley, thank you for inquiring. You will want to consider replacing either the Hinge Bracket part number PS11739061 or the Door Cam part number PS11755285 for your model. Good luck with your repair!
2 people found this helpful.
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Deb
April 18, 2023
Right side door falling off. What part might I need. Top of door remains attached. Bottom part swims out and falls down.
For model number Krff300ess01
Hi Deb, thank you for the question. To fix the issue, you may need to replace the door cam, part number PS11755285. It helps the door open and close smoothly. We hope this sorts out your problem!
2 people found this helpful.
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Dominick
November 22, 2019
What is the difference between wp66003638,wp67003638 and wp12028505ap it just the color or are they interchangeable
For model number mfi2570
Hello Dominick,
Thank you for your question. The only difference between them is the color and price, they are the exact same part otherwise. Hope this helps!
