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March 13, 2019
Ice dispenser parts replaced but not all ice now goes into glass some ends up on floor. Is it that the guide part 6 is missing? Never happened before.
For model number WRF991B00M00
Hello Thomas, Thank you for the question. If the Guide, Part Number: PS11754706 I would suggest having it replaced. The guide is there to direct the ice down into the glass. Hope this helps, good luck with this repair!