The Door Cam is a black plastic part which helps the door pivot shut while keeping the door and hinge in proper alignment. Lubricating this part upon installation may help it move easier. It attaches onto the door hinge and should be replaced if broken or if there is noticeable damage. Refer to your model number and user manual to ensure this is the correct part for you. To do this repair you will need a 5/6 nut driver, a 5/16 socket, and a ratchet. For safety purposes, do not forget to turn off your appliance before making this repair. Note that this piece is black, and as per the manufacturer requires a new screw to mount the door cam which is sold individually. Please also note that this is the closing cam for the lower door, and the upper door cam is sold as a separate kit.
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Troubleshooting
This part fixes the following symptoms:
Door won’t open or close | Clicking sound | Fridge too warm | Noisy
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16 questions answered by our experts.
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Robin
November 16, 2017
The right door makes a loud clicking sound when it is opened/closed. What part(s) are do I need to order to repair this?
For model number 106.5736702
Hi Robin, Thank you for the question. I suggest replacing the Lower Door Closing Cam,Part Number: PS11739042 and the Door Cam,Part Number: PS11752991. Good luck with the repair!
I ordered (#10668178) and installed the lower door cam for Whirlpool model ed27dqxbn01 refrigerator, but I was unaware there is also an 'upper door cam' that mates with the lower cam to properly close the door, mine is flat worn out, could you point me to the part # for this item if available?
For model number ED27DQXBN01
Hi Octavio, Thank you for the question. The upper cams are only sold as part of the Door Closing Cam Kit, PartSelect Number PS358690. Hope this helps!
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Craig
July 10, 2019
Hi, This is a Whirlpool side by side fridge. I've done the door cam repair a couple of times in the past, and just completed it again today and noticed for the first time that the lower of the two cams (part # ps11752991) moves back and forth a bit as the door opens and closes. Is this normal? I don't want to over tighten it, because the last time i did the repair i did that, and the head snapped off the screw and i had to drill it out, etc. So, again, the question is: Is it normal for the lower of the two cams (the one that attaches to the fridge) to move back and forth a bit as the door opens and closes? And if not, any thoughts on how to fix that? Thanks!
For model number GS2SHAXKB01
Hello Craig, Thank you for the question. The cam should not move once installed. You should be able to tighten the screw to prevent the cam from moving. Hope this helps!
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Marlena
August 21, 2019
Water leeks inside the refrigerator
For model number Water leeks inside refrigerator
Good Day Marlena. Thank you for your question in regards to your refrigerator. In order for us to assist you we will need you to provide us with your unit's full model number. If you are having difficulty locating your model number we would recommend reaching out to the manufacturer as they should be able to assist you finding it. Best Regards.
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Russ
May 7, 2019
I am having a hard time finding a the door cam for this model #. Can you please help
For model number IDD227300
Hi Russ,
Thank you for your question. The cams listed under your model number are sold in a kit. The part number listed under your model number for the door closing cam kit is PS358690. I hope this helps. Thank you and have a great day!
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CARLOS
February 19, 2018
Can you help, right door is a down a bit, how to alignment. Thank you in advance!
For model number KSRG25FKSS15
Hi Carlos,
Thank you for your question. If the right door is not closing correctly and is hanging down a bit, you will need to check the door hinges, the door cams and the lower door closing cams to see which parts are causing the issue. I hope this helps. Thank you and have a great day!
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Adam Appel
October 3, 2019
What does the bottom hindge pin look like
For model number 970-438600
Hello Adam, thank you for writing. You can view a photo of the Lower Hinge Pin on your model by searching our website with the part number PS1526031 for it. Good luck with your repair!
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Billie
October 23, 2019
Need to know how to replace door cam on the refrigerator side (bottom right side) (pictures please)
For model number ED2KYEXVQ01
Hi Billie, thank you for your question. Above in the part information we have an installation video for this part. Here is the link: https://youtu.be/pJhRoiDHrU4. Good luck with your repair.
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Roman
November 16, 2019
Does not complete a cycle.
For model number KDTE204DWH
Hi Roman,
Thank you for your question. If your dishwasher does not complete a cycle, open and close the door to see if it is latching properly. If it is, check the breaker to see if it has tripped. If the breaker is fine, you may have a failed heating element. A failed heating element can cause the dishwasher to stop mid-cycle. You will need to test the heating element with a multimeter. To test the element, set your multimeter to Rx1 and touch each probe to a terminal. Your reading should be somewhere between zero and infinity, refer to your owner’s manual to determine what reading you should receive for your model. If it is exactly zero or infinity it is defective. If your test produces a reading different from the manufacturer’s recommendation, you will need a replacement heating element. I hope this helps. Thank you and have a great day!
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Ian
December 14, 2018
I am trying to replace the lower door cam on my Whirlpool fridge. I noticed in your videos that this cam is secured with a screw. On my model it seems to be secured with a rivet. Do i need to replace whole hinge with one that comes with the cam attached? Or can i drill out the rivet and replace it with the screw and just buy the cam.
For model number GC5SHGXLT01
Hello Ian, thank you for your question. You can drill out the rivet and replace it will the screw and purchase the cam. The manufacturer has advised a new screw is needed to mount door cam. That is PartSelect Number PS11742755. Good luck with your repair!
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Part Videos
Replacing your Whirlpool Refrigerator Door Cam - Black
Customer Repair Stories
Average Repair Rating: 4.4 / 5.0, 49 reviews.
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Slide track required modification - Door cams installed easily
There were two small round studs in each slide track missing from the originals. Since there were no corresponding holes in the metal shelf bracket on my fridge, I ground off the plastic studs with a Dremel tool and the tracks fit perfectly.
My door would self-close anymore due to worn door cams. To fix I removed the door by unbolting the upper hinge and lifting the door off the lower hinge. I pried the cams off the door and the lower hinge and pressed the new ones into place. Added a dab of grease and reinstalled the door. Closes like new.
Upper 1/2 of freezer not cold. Upper half of refrigerator not cold
Removed all drawers in freezer. Removed screws from slides for drawers on left side of freezer. Removed evaporator coil cover screws from behind where freezer drawers and shelf’s are. Removed wires from motor. Removed blade. Pressed black clip on both sides and removed motor. Reverse this process and put unit back together. Now fridge works great.
On the door cams. Just remove the top hinge on door. Replace upper and lower parts and replace door.
Remove top henge, lift door off bottom henge, take off old plastic closer put on new one. Door works great now
cecil from ATASCADERO, CA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers, Socket set
1 personfound this instruction helpful.
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door would not close properly
removed screw on top cover emptied ref door remove 3 top screws holding bracket on top. lifted the door then remove old cam then reassembled.
John from ATHOL, ID
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver
1 personfound this instruction helpful.
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Machine Leaking Water
I did some tests and determined that the tub-to-pump drain hose had a leak in it.I then looked on the web to find disassembly instructions. I have a stacked washer dryer combination in a very confined space. The repair involved disconnecting both the washer and dryer from the water, gas, electric and venting systems first, then unstacking the dryer from the washer (not so easy, it required a helper). The machine was then pulled out so I could get at the parts necessary to remove the outside components and sheet metal. Then, I disassembled the top, front and access panel in the back. The disassembly went very well. I got access to the drain hose assembly and removed it fairly easily. I ordered a replacement drain hose assembly and found that installing the large port of the assembly was very difficult. (The two other ports were easy.) After thinking about it, I tilted the machine back a bit so I could try it from the bottom. That worked fine.I then reassembled and tested the machine. No leaks. Good luck with yours!
Frank from BERKELEY HTS, NJ
Difficulty Level:
Difficult
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
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Customer Reviews
Average Rating:
★★★★★
★★★★★
58 Reviews
4.7
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48
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★★★★★
★★★★★
Alan A - August 17, 2023
Verified Purchase
Great service
The door would not shut and often opened when the freezer door shut. After ordering this part, it cane quickly and the web site had video links on how to repair.(not needed but VERY helpful as to what to expect)
The part went in quickly and has brought new life to a decade old refrigerator. THANKS!
★★★★★
★★★★★
Robert W - July 15, 2023
Verified Purchase
Worked out perfectly
Door wasn’t shutting all the way anymore. Replaced both cams. Better than new
★★★★★
★★★★★
Ronald M - June 9, 2023
Verified Purchase
Good
fast and correct,,,,fixed the problem
★★★★★
★★★★★
Ted B - January 18, 2023
Verified Purchase
Was the exact.part.
This part was exactly the part I needed and worked perfect and it was a good price
★★★★★
★★★★★
Lyle Jr P - August 24, 2022
Verified Purchase
The unknown repair
The upper and lower door cam has our refrigerator door completely closing just like we wanted. We had a inspector come through our home to check for weatherization projects for our home and the inspector checked the age of our refrigerator. Our refrigerator is still young, but the inspector did not know about the fix your parts did to get our refrigerator door to close. Thank you for your getting the parts we needed.
★★★★★
★★★★★
John P - August 20, 2022
Verified Purchase
Super easy and fixed the problem
Was easy to complete the repair
★★★★★
★★★★★
John W - April 27, 2022
Verified Purchase
Easy repairs
Parts came in a timely fashion with no issues
★★★★★
★★★★★
Palmer T - April 8, 2022
Verified Purchase
exact part
exactly as advertised, promptly delivered
★★★★★
★★★★★
Ali T - March 17, 2022
Verified Purchase
Easy Repair and perfect part
Quick delivery and accurate item. Very satisfied.
★★★★★
★★★★★
Richard B - November 30, 2021
Verified Purchase
Door cam for fridge
Delivered very quickly. Awfully expensive for a little part, but that’s how everything is these days. Especially with shipping!It was an exact replacement for the worn out one. The door closes much easier now.
With the Fix app, you can quickly and easily find information on your appliance, along with videos and articles to help you fix it.
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
★★★★★
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