See part 21 in the diagram
( Grid squares measure 1x1 inch )
Dryer Drum Support Roller
$22.56
On Order
On Order
Get this part fast. Average delivery time via standard shipping: 1.8 days.
PartSelect Number PS11752609
Manufacturer Part Number WPW10314173
Manufactured by
Whirlpool
Product Description
Dryer Drum Support Roller Specifications
This is a drum support roller for a dryer. It is a genuine replacement part. The part includes the drum roller only and does not include the tri-rings. This part is sold separately. Most dryers require two drum rollers. It is recommended to check and replace both drum support rollers at the same time to ensure proper drum rotation and because they often wear at the same rate. The drum support roller holds the drum in the proper position while it spins on the support wheels. If rollers are worn out, they will cause the dryer to be noisy. This repair has been rated as "medium" difficulty by our customers, generally taking between 30 and 60 minutes. Make sure to disconnect the power, gas, vent lines before commencing this repair. You may require a nut driver, pliers, screwdriver, and wrench for this repair.
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Troubleshooting
This part fixes the following symptoms:
Noisy | Will not tumble | Marks left on clothes
This part works with the following products:
Dryer, Washer Dryer Combo.
This part works with the following products:
Whirlpool, Kenmore, Maytag, KitchenAid.
Part# WPW10314173 replaces these:
AP6019303, 3388342, 3389902, 3396801, 3396802, 3401846, 8536973, 8536974, W10314171, W10314173, W10756057, WPW10314173VP
Questions and Answers
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Gary
September 8, 2017
Is there a kit for this which includes everything or do i just guess at which one of drum support bearings it is, probably outboard, but i hate to tear it down and see if it needs more parts, and have to wait for materials, appreciate any info u can suggest, i have two support brgs and unit is 6 yrs old
For model number MED6000XW Maytag
Hello Gary, thank you for contacting us. The drum support rollers have the bearing already in them. The part you reference would be the correct support roller for your model. Other parts that would usually get repaired at the same time would be the belt and idler pulley if needed. Good luck with the repair!
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Gary
September 8, 2017
Dryer started making noise, its 6 years old so i ordered two drum support brgs but have read some info regards similar probs, citing there are 4 support brgs, and something abt an idler brg and a seal for drum. Should i order more parts??
For model number Maytag MED6000XW
Hi Gary,
Thank you for your inquiry. If you dryer is making noise and you have replaced the drum support bearings, you will need to check the drive belt, the drum roller axle, the drum glides or slides, the idler pulley, the drum felt seal, the motor, the blower wheel and housing and the baffle. I hope this helps. Thank you and have a great day!
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Mike Byas
February 12, 2018
Need rollers and clips on my roller d39t yours says d36t so is it the same part?
For model number MEDC200XW1
Hi Mike,
Thank you for your question. The part number listed under your model number for the drum support roller is PS11752609. I hope this helps. Thank you and have a great day!
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George
November 1, 2019
Our dyer is squeaking. I saw suggestions online that a drop of sewing machine oil on the roller shafts would fix the problem. I did that, but sadly it still squeaks. I saw in one of your comments that one should not lube the shafts. Hope i did not do any damage. I could feel no play in the rollers. Is the next step new rollers? How does one determine if the roller shafts are bad? Thanks!
For model number WED9400SU0
Good Day George. Thank you for your email in regards to your unit (Model Number WED9400SU0). We do apologize but we were not able to locate the information you requested. For more specialized assistance or to speak with someone about this, we recommend calling the manufacturer of the equipment directly. They may be able to provide you with the part number that you need. Once you have this information, please feel free to check back with us for pricing and availability information.
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J.R.
December 22, 2017
How to remove belt. Do you have to remove squirrel cage fan shaft in order to remove belt?
For model number WET3300XQ0
Hello J.R., Thank you for your inquiry. You do not need to remove the blower wheel in order to remove the belt. I have included a link to an installation video for this part. Good Luck with your repair!
https://www.youtube.com/watch?v=whFYs7Tg9Uw
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J.R.
December 23, 2017
My washer/dryer is a stack unit and does not come apart as shown in the link you provided? There is no apparent or obvious way to remove the belt.
For model number WET3300XQ0
Hello J.R.,
Thanks for your question. You will need to remove the rear access panel, and possibly the front panel as well to access the belt. Push the idley pulley away from the motor pulley to release the belt tension and pull the belt off of the pulleys.
I hope this helps.
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Part Videos
Replacing your Whirlpool Dryer Dryer Drum Support Roller
Customer Repair Stories
Average Repair Rating: 3.2 / 5.0, 16 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
noisy and slow drum speed
1. disconnect power,gas and vent lines
2. pop off top of unit
3. remove front of dryer
4. lay unit on its back
5. remove drum and replace pulley assembly,belt,drum rollers of which it has 2 rear and 2 front
6. reverse above and then remove filter-vent housing and scrape off old seal install new seal
7. re-connect power,gas and vent use again
8. only sad part to whole job was seeing how cheaply whirlpool now makes thier products
2. pop off top of unit
3. remove front of dryer
4. lay unit on its back
5. remove drum and replace pulley assembly,belt,drum rollers of which it has 2 rear and 2 front
6. reverse above and then remove filter-vent housing and scrape off old seal install new seal
7. re-connect power,gas and vent use again
8. only sad part to whole job was seeing how cheaply whirlpool now makes thier products
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Jeff from Phoenix, AZ -
Difficulty Level:A Bit Difficult -
Total Repair Time:30 - 60 mins -
Tools:Nutdriver, Pliers, Screw drivers, Wrench set -
74 of 98 people
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worn out part
The repair was fairly easy. The most timely part of the repair was removing the twelve screws from the back panel to expose the repair.
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John from Tucson, AZ
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver, Screw drivers, Wrench (Adjustable)
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32 of 48 people
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noisy drum
the job would have gone faster if the right parts had been sent in the first place. I would have never paid for two day shipping. In the repair, I removed the rear panel, clipped the plastic triangle holding the bearing, installed the new bearing and new clip.
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Jeff from Mesa, AZ
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers, Wrench (Adjustable), Wrench set
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Parts Used:WPW10314173
18 of 23 people
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Noisy
Used putty knife to release catches on dryer top. Removed two screws in Lint Filter cover. Used Nut driver to remove the screws holding the front on. Removed the drum and had easy access to all the parts I was having trouble with. I believe the real problem was the Idler pulley but since I was already there I replaced the drum rollers also. While drum was out I vacuumed the inside of the cabinet. After parts were replaced i put everything back together in reverse order. Very Easy
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Greg from SAN ANTONIO, TX
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
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9 of 9 people
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Clothes getting torn
Removed the drum from the machine. This involved taking the dryer almost completely apart. However, it wasn't that difficult. The hardest thing was remembering where everything went to put it back together. So far so good. Replaced the read drum seal as this was the most likely cause of the problem. The rollers were replaced too since that was a possible cause and the machine would be apart anyway.
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Eric from Spring, TX
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Socket set
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9 of 19 people
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Loud sreeching and vibration
I just followed the videos I received with the order and everything went really well. This dryer was a little different than the video, but the process was the same. The HE3 does require 4 drum rollers and I had only ordered 2. However, there was only one bad roller, so I installed both on the back of the drum. The two front rollers are pretty easy to get to if they go bad. The idler pulley was completely worn out with an 1/8 inch groove worn off to one side. PartSelect made this an easy project!
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Robert from TUTTLE, OK
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Difficulty Level:Really Easy
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Pliers, Screw drivers
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8 of 8 people
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High pitch noice
Raised the front of top panel with the putty knife and the front panel was unscrewed as the video showed. The drum slid out after the belt was released.
My machine had 4 rollers, which was not shown in the schematics. So I replaced the back, cleaned the front ones and works great for now. Plan to replace the front later.
Removing the tri rings is much easier if cut w wire cutters. Otherwise waist lots of time to get them off. Just buy new ones.
My machine had 4 rollers, which was not shown in the schematics. So I replaced the back, cleaned the front ones and works great for now. Plan to replace the front later.
Removing the tri rings is much easier if cut w wire cutters. Otherwise waist lots of time to get them off. Just buy new ones.
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Luis from FRESNO, CA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Socket set
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5 of 8 people
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Very noisy from support wheels
Changed all 4 drum support wheels and belt tension arm
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Steven from WICHITA, KS
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Socket set
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4 of 8 people
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Dryer would run 1 min then stop running with some heat in drum
Videos are excellent to open and access internal parts. It turned out a rat was killed in the blower fan when we first encountered the problem. This prevented the blower from turning which interfered with motor function.
This required removing drum & belt, disconnecting motor clips, blower belt, and blower housing. The blower housing needed to be disassembled. Having a 5/16” & 1/8” ratcheting nut driver makes this process much easier. Don’t try this with a wrench.
After getting rid of the rat and decomposition, we sanitized the entire housing with soap & chlorine bleach.
Reassembly was uneventful and relatively easy. We ended up replacing 4 rollers, 2 belts (drum belt & blower belt), the thermistor which was damaged as a result of the blocked blower.
This required removing drum & belt, disconnecting motor clips, blower belt, and blower housing. The blower housing needed to be disassembled. Having a 5/16” & 1/8” ratcheting nut driver makes this process much easier. Don’t try this with a wrench.
After getting rid of the rat and decomposition, we sanitized the entire housing with soap & chlorine bleach.
Reassembly was uneventful and relatively easy. We ended up replacing 4 rollers, 2 belts (drum belt & blower belt), the thermistor which was damaged as a result of the blocked blower.
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Bob from CHULA VISTA, CA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers
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3 of 8 people
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Loud squeaking noise
Replaced the most worn drum wheel any lubed the belt tension arm pulley. The noise didn't go completely away. There are 4 drum wheels. I need to order 3 more wheels and the tension arm now.
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Steven from WICHITA, KS
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers
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Parts Used:WPW10314173
3 of 3 people
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Customer Reviews
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WILLIAM A - April 2, 2021
Great service and Parts
The part arrived quickly and worked perfectly - I would usePartsSelect again
David C - February 6, 2021
Worked as expected.
Oh man, although this pandemic is amongst us, I'm completely satisfied with my order.
Brenda S - December 11, 2020
Drum support roller
Easy repair. Just what we needed
Kevin T - April 22, 2020
Happy Customer
The parts came in a timely manner and fit perfect.
Keith M - November 13, 2019
Cheaper than buying a new dryer
My dryer is back working.
Andy H - June 15, 2019
Not bad
The part made a big difference
Duane S - May 1, 2019
Seems ok
It came with two triangle washers.
Judith M - April 9, 2019
the right parts for the job
great part and the numbers matched old parts everything fit and dryer is working great
Robert R - March 26, 2019
easy repair
This part was easy to install. Would order from here again
Nycm Insurance S - March 11, 2019
easy repair
part came fast and made the women happy
Model Cross Reference
This part works with the following models:
PartSelect Number: PS11752609
Manufacturer Part Number: WPW10314173
Manufacturer Part Number: WPW10314173
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Description