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December 7, 2017
This is a bottom freezer Whirlpool refrigerator. The freezer is no longer defrosting. Ice builds up over time and the fan blades grind on the ice. Is there a timer that signals/regulates a defrost cycle?
For model number WRF560SMYH01
Thank you for your question. I would suggest you first test your thermistor to see if that part is working correctly. If it is then take a look at your start device and your run capacitor. You should be able to test them with a multi meter. If all three of those parts are in working order, it may be your control board that is the issue. I hope that helps. Good luck with your repair.
I hear the capacitor buzzing and then click off. Could this be the start device malfunction or a defective capacitor. thank you!
For model number MFF2558VEW2
Hi Mike, Thank you for the question. If the capacitor is buzzing and is not staying on then it sounds to be defective and will need to be replaced, PartSelect Number: PS11757023. Hope this helps!
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March 11, 2019
Lost heat at vacation home and house completely froze, upon arrival realized fridge and freezer were running warm. Checked coils and they were clean, fan in the back was spinning and compressor was hot to the touch. Thinking the starter relay? Thoughts?
For model number Kitchen aid KFFS20EYMS00
Hello Johnny, thank you for your question. You will want to replace the Capacitor PS11757023 for the symptom of the fridge and freezer being too warm. We hope this helps.
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November 3, 2021
I have a Whirlpool French door bottom freezer, the fridge stop working but the freezer works fine. What is the cause of this problem?
For model number MFF2558VEM5
Hello Wilguins, Thank you for the question. If the Fresh Food Section is not cooling, we suggest checking to make sure the Evaporator Fan Motor is working to circulate the Air from the Freezer to the Fresh Food Section. We also suggest checking the Damper Control Assembly to see if it is opening and closing properly. We hope this helps!
I have a whirlpool refrigerator with the freezer on the bottom. the Freezer defrosted and I can hear a clicking sound, but the condenser is not kicking on.
For model number IX5HHEXWS01
Hello John, Thank you for your inquiry. First make sure the condenser coils are free from dust, you can use an appliance cleaning brush to clean it or a vacuum and paint brush. We have researched the model you have provided and we would recommend checking the following parts to fix your issue: the overload and start relay, the run capacitor, and the condenser fan motor. You can test the parts with a multimeter. If you are unfamiliar with how a multimeter functions, we have videos available to assist you. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
My fridge doesn’t get cold enough but my freezer is cold with frost buildup on the back wall. What do you think is the problem here.
For model number KBFS25EWMS2
Hi Dylan, thank you for contacting us. According to our research, we found that there may be a problem with the refrigerator air damper control assembly, part number PS11756641, freezer door gasket, part number PS8688875, and defrost heater, part number PS11723183. Please check these parts to diagnose the fault. We hope this helps, good luck with this repair!