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December 10, 2021
What is the return policy of this is not the solution?
For model number WPW10145331
Thank you for your question. We have a 30 day return period. We have included a link that you may reference for information on it. We hope this helps! If you have any questions, please let us know.
All my cooktop burner still cliking after burner on!
I think is the lighting card is out?
What do you think, and what part number should I order?
For model number JGRP430WP00
Hello Alain, thank you for the question. According to our research, the issue seems to be with the Spark Module, we would recommend checking it, the part number is PS11755329. We hope this information is useful!
My oven touch screen is blacked out but, every 20-30 seconds, it flashes like it’s trying to turn on however it goes black again. Is this an issue with the screen or the control?
For model number JDRP548WP03
Hi Richard, thank you for a very interesting question. Based on our understanding of the issue, you may need to check the wire connections between the touch control panel and the main control board. If the wires are connected properly, then you may need to replace the touch control panel, part number PS11755153, to fix the issue. We hope this solves your problem!