11747838-1-M-Whirlpool-WPD7749401-Ice Maker Helix End Cap - white

See part 20 in the diagram

Replacing your Amana Refrigerator Ice Maker Helix End Cap - white

( Grid squares measure 1x1 inch )

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Ice Maker Helix End Cap - white

★★★★★

9 Reviews

Rated by 26 customers

Really Easy

Less than 15 mins

Ratings submitted by customers like you who bought this part.

$ 33.92

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PartSelect Number PS11747838

Manufacturer Part Number WPD7749401

Manufactured by Whirlpool

Product Description
Troubleshooting
Questions and Answers
Part Videos
Customer Repair Stories
Customer Reviews
Model Cross Reference

Product Description
Troubleshooting
Questions and Answers
Part Videos
Customer Repair Stories
Customer Reviews
Model Cross Reference

Product Description

Ice Maker Helix End Cap - white Specifications

This helix end cap is almost four inches in diameter. It is all white in color and is made of plastic. This end cap is used in a refrigerator's icemaker.

How Buying OEM Parts Can Save You Time and Money

Troubleshooting

This part fixes the following symptoms:

Ice maker won’t dispense ice | Ice maker not making ice

This part works with the following products:

Refrigerator.

This part works with the following products:

Amana, Maytag, Kenmore, Litton.

Part# WPD7749401 replaces these:

AP6014596, 0312517, 4343893, D7749401, Y0312517

Questions and Answers

Ask our experts a question about this part and we'll get back to you as soon as possible!

4 questions answered by our experts.

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Dave

August 8, 2017

I understand that the helix cap can be replaced, but am uncertain how to fix the underlying problem which is that the freezer's defrost cycle seems to melt ice cubes enough that they form a glob when the cycle is over which then places stress on the auger/helix cap causing separation. Any suggestions?

For model number mzd2666keb

Hi Dave, Thank you for the great question. There are a few things you can check. First, look the door gaskets over to makes sure they are sealing properly and there are no cracks and gaps. If air is leaking in it can cause the defrost cycle to run to long and you can have the melted ice problem. Also check where the water line runs through to the ice-maker, Make sure it is not showing a gap or needs some caulking to fill the hole to prevent any extra air coming in. If there is frost build up around the hole you may have an air leak. You can also put a flash light in the freezer and pull the fridge out to see if there is light coming through. This may also work to check the seal on the gaskets. It is also a good idea to make sure that the air flow paths through the refrigerator and freezer are not blocked or stuck open and you are getting proper air flow. Hope this helps!

5 people found this helpful.

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Jason

July 29, 2019

When trying to dispense ice the auger is trying to spin but appears to be stuck or hitting on something. When I look up into the chute when it opens I can see it trying to move. Wondering is something just needs to be adjusted but it seems like the bucket is sitting properly. Also, seems like the ice maker or water fill tube is shooting water. If I open the freezer and push the light in so it appears to be closed - how long does it take for the system to realize it needs to try and fill the tray so I can see where the water is going?

For model number ASD2622HRW

Hi Jason, Thank you for your question. The auger is driven by a motor mounted behind the bin with a set of drive forks on the gear box shaft. The gear box turns very slowly but has lots of power to push the ice. If the auger is not turning you should first verify the motor is operating. The motor/gear box normally makes enough noise that you can hear it with the freezer door closed. Also, once the ice maker has dropped a load ice, it is ready for to make new ice and it should then fill with water. The ice maker may be malfunctioning. You will need to test the parts with a multimeter. Here is a link to one of our videos on YouTube that you may reference on how to use one, https://www.youtube.com/watch?v=bWC44fHn0As. I hope this helps. Thank you and have a great day!

2 people found this helpful.

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Robin

September 11, 2019

The auger keeps separating from the ice maker helix end cap and will not dispense ice. Do I need to replace both or just the cap? How much is it for the entire assembly including the bucket? Thank you

For model number PARSE67RBW1

Hi Robin, Thank you for your question. If the auger is separating from the cap, you may have to replace both the cap and the auger. You will need to find the reason the auger is separating from the cap and then you will know which part to replace. There is no ice bucket and auger assembly listed for this model. There is an ice maker auger and crusher assembly, part number PS11738609. The part number for the ice bucket is PS11743653 and the part number for the ice bucket front plate is PS11738542. I hope this helps. Thank you and have a great day!

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Chandra

May 16, 2019

I have an Amana sbs. My agitator has come loose from the end cap. I don't know if i need to replace the agitator or just the end cap or both?

Hello Chandra, thank you for inquiring. You may need to replace both, but we will need the model number for you Amana to confirm this.

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Part Videos

Replacing your Amana Refrigerator Ice Maker Helix End Cap - white

Customer Repair Stories

Average Repair Rating: 4.5 / 5.0, 26 reviews. What's this?

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Ice maker would not turn allowing the ice to come out the dispenser. The ice bucket was also cracked from kids (ok and parents) getting frustrated and shaking the ice bucket!

Piece of cake!

Removed the old ice bucket which was cracked and ice would not dispense. The Helix Cap also looked worn which is why I ordered both parts. (Probably if not for the shaking of the ice bucket the Helix cap would have been the only part required. We ended up cracking the ice bucket) Removed the four hex screws from the auger system on the old ice bucket with a socket wrench. Removed the old Helix end cap from the auger system and replaced with the new. Literally just slips on the auger. Reinstalled auger system back onto the new ice bucket. Total time not even five minutes.

Working great! Probably saved $ 75.00 - $ 100.00 on a service call. Half of a wrench on skill level needed (One=Low skill level/ Five=High skill level)

Great response & delivery from Parts Select!
Definitely recommend highly.

Todd
Lancaster-PA

Other Parts Used:

Ice Bucket

Todd from Lancaster, PA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Socket set

49 of 55 people found this instruction helpful.

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Helix end cap slipped, jamming auger and breaking bucket

First, I removed the ice bucket and crusher assembly and emptied the ice into a tupperware container.

Next, I removed the face plate by carefully pressing the bottom of the ice bucket and releasing the tabs on the face plate.

Using a 1/4" nutdriver, I removed the two screws near the bottom of the ice crusher and auger assembly which holds it to the ice bucket.

As long as the auger was off, I decided to replace the end cap to see if that would solve the jamming problem. It takes a little finesse to figure out how to twist the cap so it can be removed, but it is fairly easy once you see how it works.

Reassembly is the reverse procedure. When putting the face plate back on, be sure the lip at the top (just below the clear window) laps over the top of the bucket.

Other Parts Used:

Ice Dispenser Bucket

Thomas from Edmond, OK
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver

22 of 22 people found this instruction helpful.

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The crushed ice agitator kept slipping out of the bracket.

With the repair parts ordered and received from PartsSelect.com, I was able to install a new Ice Bucket and the crushed ice agitator assembly. This simple repair has the refrigerator dispencing ice like new.

Other Parts Used:

Ice Bucket

Ice Maker Auger and Crusher Blade Assembly

Charles from Plano, TX
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver

18 of 22 people found this instruction helpful.

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ice maker wouldn't work

First I removed the outer shell part then removed the 4 screws holding the ice bin together.After taking the parts out of the old ice bin it was easy to put all the new parts together except the new helix end cap which was a bit tricky to put it in place.It wasn't difficult to reassemble but I would stongly suggest taking notice how everything fits together before taking it apart.

Other Parts Used:

Water Filter

Ice Bucket

Ty from Shepherdsville, KY
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers

14 of 23 people found this instruction helpful.

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the helix end cap broke and the ice maker wouldn't dispence ice

Well it was very simple. I just pulled out the ice cube bucket , removed a few screws from the front of the bucket, pulled the front panel off, replaced the helix end cap too the auger, put all of it back together into a new ice bucket, screwed the front panel back on , than lined up the auger to line up with motor shaft of the freezer motor and what do you know I HAD ICE. My family was happy and i did this for under thirty dollars. A repairman would of cost more than three times that just to look at problem and would of cost more for the parts and the second trip to fix it. Thanks you for making it easy to find the part and for the quick delivery of the parts.

Other Parts Used:

Ice Bucket

jeff from brownsburg, IN
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers

12 of 18 people found this instruction helpful.

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Broken ice bucket and broken helix end cap.

I pulled off the plastic shield from the front of the ice bucket. This exposed the two screws that I needed to remove to disassemble the ice crusher mechanism. Once the screws were removed, I was able to remove the helix and replace the end cap that was broken and place it in the new ice bucket. If I would have known it was this easy, I would have changed this out a year ago, instead of doing without crushed ice through the door for so long. Thanks PartSelect. com! I am a customer for life!

Other Parts Used:

Ice Bucket

Gary from Loreauville, LA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver

7 of 11 people found this instruction helpful.

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Ice Bucket cracked in back of unit

First, I removed the bucket and drained all the ice from it. Then I took the ice bucket out and lifted off the cover of it which exposed the teeth that grind up the ice. I then removed these in succession and placed on my table so I could make sure I put back together appropriately. Once I had the bucket with everything off of it, I replaced and threaded the auger back through it so I could attach the end cap to it. Once that was in place, I put the parts back on the way I took them off. It really was a painless process and saved a ton of money versus calling a repair person. Definitely will use the service again. Very prompt delivery as had the parts 2-3 days after ordered. Well done.

Other Parts Used:

Ice Bucket

Gregg from Clive, IA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers, Socket set

5 of 5 people found this instruction helpful.

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Ice maker started to jam

One day when i went to get ice our ice maker started to jam. When i took it out i noticed that the metal arm that turns was out of position and blocked due to the End cap being out of place. I then put it back in place and it happened again. The bucket cracked due to the pressure caused by the ice been . The only problem that i have now is that when i hit cubed ice, crushed ice comes out...and when i hit crushed ice, cubed ice comes out. The installation and swapping of parts wasw really easy. Partselect has great breakdown diagrams so if you get lost u can turn to them.

Other Parts Used:

Ice Bucket

Amol from Missouri City, TX
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers

5 of 6 people found this instruction helpful.

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Ice maker would not dispense ice.

!st I called a repair man because the fridge is under warranty. They came out and this part was not under the warranty. I started looking online and found PartSelect.com. They broke down the icemaker into parts and I could see that I did not need the whole icemaker, just the bucket and a cap. I could not believe how simple the problem was. Took just minutes to fix and now I can get ice from my door again! I got the parts quick and I got what I ordered. I highly recommend PartsSelect.com!

Other Parts Used:

Ice Dispenser Bucket

Andrea from Wichtia, KS
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers

5 of 10 people found this instruction helpful.

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Ice would not eject

Just removed old parts and replaced with new parts

Other Parts Used:

Ice Auger

JACK from MT. CARMEL, IL
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers

5 of 16 people found this instruction helpful.

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Customer Reviews

Average Rating:

★★★★★

9 Reviews

4.8

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★★★★★

Verified Purchase

Frig repair

Thanks for having the part I needed. You are the place I go to for small repair.

★★★★★

Verified Purchase

Replaced Helix End cap, part of the ice maker auger drive

I used this Whirlpool part to repair a Viking ice maker. it was the identical part. Viking does not sell the piece parts, only the entire ice bucket.

★★★★★

Verified Purchase

easy repair

Did watch the video and it was helpful.

★★★★★

Verified Purchase

Worked as expected

I received the part earlier than expected. Fit perfect and my refrigerator is now working!

★★★★★

Verified Purchase

Easypreasy

Thank you, took only ten min. to put on.

★★★★★

Verified Purchase

Easy, Peasy

I always appreciate the service I get from PartSelect. My parts always come in a timely manner, in good shape & the instructions are easy to follow if I don't know how to put things back together

★★★★★

Verified Purchase

Just Perfect!

When the old one in my family's fridge broke, we didn't know how to fix it or where to get a new part. We have been grabbing ice straight from the box for about a year now till I decided to look online and finally found this place. The part took only 4 days to get here, and it was a great suprise to my family when they saw me putting it in. Now, we ice simply falls out the dispenser and we can have crushed again!

★★★★★

Verified Purchase

Part fixed the problem

The part fixed the problem. Shipping was pretty fast, as usual from PartSelect. The only con I can think of is : I wish the video had a little closer shot of installing the part. Other than that, I'm happy, as usual.

★★★★★

Verified Purchase

10 minutes

Arrived on time.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11747838
Manufacturer Part Number: WPD7749401

Amana

1999A

Refrigerator

Amana

1999A-P1193906WL

Refrigerator - SIDE BY SIDE REFRIGERATOR

Amana

1999CIWA

Refrigerator

Amana

1999CIWEA

Refrigerator

Amana

1999CIWEL-P1171101WL

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

1999CIWEW

Refrigerator

Amana

1999CIWEW-P1171101WW

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

1999CIWL-P1121502WL

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

1999CIWW

Refrigerator

Amana

1999CIWW-P1121502WW

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

1999W

Refrigerator

Amana

1999W-P1193906WW

Refrigerator - SIDE BY SIDE REFRIGERATOR

Amana

2599A

Refrigerator

Amana

2599A-P1190419WL

Refrigerator - SIDE BY SIDE REFRIGERATOR

Amana

2599CIWA

Refrigerator

Amana

2599CIWEA

Refrigerator

Amana

2599CIWEA-P1170601WL

Refrigerator - SIDE-BY-SIDE REFRIGERATOR

Amana

2599CIWEL-P1170601WL

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

2599CIWEW

Refrigerator

Amana

2599CIWEW-P1170601WW

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

2599CIWL-P1121501WL

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

2599CIWW

Refrigerator

Amana

2599CIWW-P1121501WW

Refrigerator - SIDE BY SIDE ICE AND WATER REFRIGERATOR/FREEZER

Amana

2599W

Refrigerator

Amana

2599W-P1190419WW

Refrigerator - SIDE BY SIDE REFRIGERATOR

Amana

2699A

Refrigerator

Amana

2699W

Refrigerator

Litton

35271

Refrigerator

Amana

35271-P1121805W

Refrigerator - REFRIGERATOR

Amana

35271W-P1121805WW

Refrigerator - 20, 25, & 27 CUBIC FOOT SIDE BY SIDE ICE AND WATER

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Ice Maker Helix End Cap - white

Ice Maker Helix End Cap - white Specifications

Replacing your Amana Refrigerator Ice Maker Helix End Cap - white

Taking the guesswork out of your repairs