This helix end cap is almost four inches in diameter. It is all white in color and is made of plastic. This end cap is used in a refrigerator's icemaker.
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Troubleshooting
This part fixes the following symptoms:
Ice maker won’t dispense ice | Ice maker not making ice
This part works with the following products:
Refrigerator.
This part works with the following products:
Amana, Maytag, Kenmore, Litton.
Part# WPD7749401 replaces these:
AP6014596, 0312517, 4343893, D7749401, Y0312517
Questions and Answers
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4 questions answered by our experts.
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Dave
August 8, 2017
I understand that the helix cap can be replaced, but am uncertain how to fix the underlying problem which is that the freezer's defrost cycle seems to melt ice cubes enough that they form a glob when the cycle is over which then places stress on the auger/helix cap causing separation. Any suggestions?
For model number mzd2666keb
Hi Dave,
Thank you for the great question. There are a few things you can check. First, look the door gaskets over to makes sure they are sealing properly and there are no cracks and gaps. If air is leaking in it can cause the defrost cycle to run to long and you can have the melted ice problem.
Also check where the water line runs through to the ice-maker, Make sure it is not showing a gap or needs some caulking to fill the hole to prevent any extra air coming in. If there is frost build up around the hole you may have an air leak. You can also put a flash light in the freezer and pull the fridge out to see if there is light coming through. This may also work to check the seal on the gaskets.
It is also a good idea to make sure that the air flow paths through the refrigerator and freezer are not blocked or stuck open and you are getting proper air flow.
Hope this helps!
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Jason
July 29, 2019
When trying to dispense ice the auger is trying to spin but appears to be stuck or hitting on something. When I look up into the chute when it opens I can see it trying to move. Wondering is something just needs to be adjusted but it seems like the bucket is sitting properly. Also, seems like the ice maker or water fill tube is shooting water. If I open the freezer and push the light in so it appears to be closed - how long does it take for the system to realize it needs to try and fill the tray so I can see where the water is going?
For model number ASD2622HRW
Hi Jason,
Thank you for your question. The auger is driven by a motor mounted behind the bin with a set of drive forks on the gear box shaft. The gear box turns very slowly but has lots of power to push the ice. If the auger is not turning you should first verify the motor is operating. The motor/gear box normally makes enough noise that you can hear it with the freezer door closed. Also, once the ice maker has dropped a load ice, it is ready for to make new ice and it should then fill with water. The ice maker may be malfunctioning. You will need to test the parts with a multimeter. Here is a link to one of our videos on YouTube that you may reference on how to use one, https://www.youtube.com/watch?v=bWC44fHn0As. I hope this helps. Thank you and have a great day!
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Robin
September 11, 2019
The auger keeps separating from the ice maker helix end cap and will not dispense ice. Do I need to replace both or just the cap? How much is it for the entire assembly including the bucket? Thank you
For model number PARSE67RBW1
Hi Robin,
Thank you for your question. If the auger is separating from the cap, you may have to replace both the cap and the auger. You will need to find the reason the auger is separating from the cap and then you will know which part to replace. There is no ice bucket and auger assembly listed for this model. There is an ice maker auger and crusher assembly, part number PS11738609. The part number for the ice bucket is PS11743653 and the part number for the ice bucket front plate is PS11738542. I hope this helps. Thank you and have a great day!
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Chandra
May 16, 2019
I have an Amana sbs. My agitator has come loose from the end cap. I don't know if i need to replace the agitator or just the end cap or both?
Hello Chandra, thank you for inquiring. You may need to replace both, but we will need the model number for you Amana to confirm this.
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Part Videos
Replacing your Amana Refrigerator Ice Maker Helix End Cap - white
Customer Repair Stories
Average Repair Rating: 4.5 / 5.0, 26 reviews.
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End Cap was broken and ice would not dispense.
Ridiculous how easy it was, REALLY!
Kerry from DE PERE, WI
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers, Socket set
1 personfound this instruction helpful.
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broken end cap on ice icemaker bin
remove the tray from the freezer. unsnap the front cover from the bin. remove the four screws holding the metal helix and grinder assembly to the bin. slide the metal helix and grinder assembly out. slide the new end cap onto the end of the helix. (this is the only tricky part and takes some patience. The stub end of the helix has to slide into the hole in the end cap. You can't bend the helix, just work the end cap around until it slides over the helix end stub). Reassemble the grinder and helix to the bin, snap the cover on and slide back into the freezer.
Removed Ice carrier and diassembled the Ice carrier with a socket set. Four screws, cap came right off. Placed the new one on and finished.
Oswald from Miami, FL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers, Socket set
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Would not feed ice out of bucket
I removed the bucket and then took the feed screw out and replaced the end cap and reinstalled the feeder in the new bucket and put it back in place and it worked fine. This is not a hard job, you just have to pay attention to the dismantle so you can get every thing back together properly. the breakdown and parts list was a big help.
Ice maker end cap was broken, and water did not come out of the front.
Removed the ice tray took the screws out and installed the end cap, then took the cardboard cover off the back removed two screws unscrewed the water lines and replaced the water inlet valve. Should have done this years ago. What an easy fix. It was real nice to talk to a tech that was able to tell me what was wrong and how to fix the problem. Saved me alot of money!
First I removed the outer shell part then removed the 4 screws holding the ice bin together.After taking the parts out of the old ice bin it was easy to put all the new parts together except the new helix end cap which was a bit tricky to put it in place.It wasn't difficult to reassemble but I would stongly suggest taking notice how everything fits together before taking it apart.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Cheryl M - July 5, 2021
Verified Purchase
Frig repair
Thanks for having the part I needed. You are the place I go to for small repair.
★★★★★
★★★★★
Douglas B - September 14, 2020
Verified Purchase
Replaced Helix End cap, part of the ice maker auger drive
I used this Whirlpool part to repair a Viking ice maker. it was the identical part.
Viking does not sell the piece parts, only the entire ice bucket.
★★★★★
★★★★★
Terry B - February 11, 2020
Verified Purchase
easy repair
Did watch the video and it was helpful.
★★★★★
★★★★★
Yenix F - September 25, 2018
Verified Purchase
Worked as expected
I received the part earlier than expected. Fit perfect and my refrigerator is now working!
★★★★★
★★★★★
Robert O - September 12, 2018
Verified Purchase
Easypreasy
Thank you, took only ten min. to put on.
★★★★★
★★★★★
Beverly F - September 1, 2018
Verified Purchase
Easy, Peasy
I always appreciate the service I get from PartSelect. My parts always come in a timely manner, in good shape & the instructions are easy to follow if I don't know how to put things back together
★★★★★
★★★★★
Luis P - August 7, 2018
Verified Purchase
Just Perfect!
When the old one in my family's fridge broke, we didn't know how to fix it or where to get a new part. We have been grabbing ice straight from the box for about a year now till I decided to look online and finally found this place. The part took only 4 days to get here, and it was a great suprise to my family when they saw me putting it in. Now, we ice simply falls out the dispenser and we can have crushed again!
★★★★★
★★★★★
Barry B - August 1, 2018
Verified Purchase
Part fixed the problem
The part fixed the problem. Shipping was pretty fast, as usual from PartSelect. The only con I can think of is : I wish the video had a little closer shot of installing the part. Other than that, I'm happy, as usual.
With the Fix app, you can quickly and easily find information on your appliance, along with videos and articles to help you fix it.
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
★★★★★
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