Dishrack Guide Rail Stop - gray

snapped on new roller and job done

I had two problems with the dishwasher. The top basket was loose, but the main problem was a plastic part inside the bottom assembly.

The part was backordered, so I re-ordered it through Sears. They said it would arrive in two days. Theirs came in two weeks, and their customer service was terrible.

Your "backordered" part came in two days, even before it was supposed to come had the part not been back ordered. I am delighted with your customer service and your company.

The illustrations on your website were excellent. They helped us not only to identify the part, but to diagnose the problem.

This was my first purchase through your company and if I ever need parts again, there is absolutely no reason to go anywhere else.

You have an excellent company, and great website! I bookmarked your page for future purchases.

I took the lower pump assembly apart to find the problem. The biggest challenge was figuring out how to remove the cover. In the center, the assembly is held together with a round plastic nut about 1.5 inches in diameter - simply rotate it counter-clockwise to remove. I then removed the pump housing and found the impeller broken in two and the disk that was supposed to be attached to the top of the pump housing broken off. This was causing the noise and greatly reduced efficiency of the pump. I replaced the impeller and upper pump housing (bought the gasket too since it is hard to remove the old one) and put everything back together using the diagrams provided on the site. While many rate this repair as "easy" - it is only after you figure everything out! If you knew exactly what you were doing, the project could be done in 10 minutes. I had to study the diagram and it took me some time to disassemble, figure out what was wrong, read posts, order parts and reassemble. I also replaced the handle which had broken on one side which was simple. Part select is outstanding - I've used this site for my fridge, oven and now dishwasher and have avoided expensive service calls. If you are technically inclined and patient, you can repair your own appliances.

At first I snapped the plastic piece together and then tried to put it in the guide rail. That's where the sharp knife came in handy, to pry the piece apart again and start over. It was easy to see how the piece was supposed to go into the end of the rail and snap in place; I just didn't look carefully before I had to backtrack! I haven't yet tried to put in the other pieces we ordered.

had to fiddle around just a bit to look at the others and see how these fit in. No tools were required - just snapped into place once I figured them out.

R & R parts....good as new.

I just followed the instructions and all went well

First you must understand that the end cap is not a solid piece. The plastic facing you is wrapped over the piece behind it. The separation may be obscured by age. Wedge thin bladed screwdriver into the outside edge of end cap at the bid point, a sturdy hunting knife will probably work better. When you hit the seam, pry it apart and fold it back. Unwrap the part and repeat on other side. The dishracks will easily slide out and in.

The hardest part was the roller had to inserted into shaft/mount one roller broke off replaced all 4 used part select for washing machine and dyer quick delivery and good parts. will use again

Snapped in the new part!