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February 2, 2020
My latch got stuck and can’t pull it down.
For model number KESS907SSS02
Thank you for your question. If the door will not unlock, then you may have a problem the door lock/motor assembly. You should first remove the power to the oven for a few moments and then reconnect. This may reset the control and allow you to unlock the door. If you suspect that the door lock/motor assembly is at fault, then you will need to unlock the door manually. The assembly is normally located between the main top and the oven and can only be accessed by raising the main top. This is very difficult to do because the screws that hold the top in place are inaccessible with the door closed. If the assembly cannot be accessed then you will have to form a wire hook,(coat hanger) and insert it between the door and the latch and manually pull the latch to the open position. Remove power to the oven before attempting this procedure and be careful not to damage the finish.
To test the door lock switch to see if it is working correctly, first unplug your oven before beginning this test. Depending on your model, the switch could be found in several places, refer to your owner’s manual to determine the exact location. Common locations include the control panel and the door frame. Once you have located it, remove it in order to test for continuity. Set your multi-meter to Rx1 and ensure the switch is turned to the “clean" position. Using the probes, touch the terminals of the switch, this should produce a reading of zero or nearly zero. If your test results show that there is no continuity, you will need a replacement door latch. We hope this helps. Thank you and have a great day.
Why are there two different left and right hinges in your parts list? I need a new set of hinges for my bottom oven and am not sure which two i should order. Please advise,
For model number KEBC208KSS03
Hello and thank you for writing.
You would order the hinge right side PS11747291 and hinge left side PS11747292 as they are different for each side. We hope this helps. Please contact us anytime if you require further assistance.
cleaning oven door, fell on floor and broke inner door glasses
took apart and empty the broken glass! ordered parts too many glasses and no insulation ( no insulation in oven door when taken apart! Got the correct parts on order via a second sales person! Installed glass hinges, insulation and closed the door! and instaleed the oven door!