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See part 13 in the diagram
Replacing your Whirlpool Dishwasher Friction Sleeve play video
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Friction Sleeve

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28 Reviews

Get this part fast! Average delivery time for in-stock parts via standard shipping: 1.8 days.

PartSelect Number PS11745488
Manufacturer Part Number WP8268961
Manufactured by Whirlpool
Product Description

Friction Sleeve Specifications

This part helps to keep your door quiet when it opens and closes.
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Troubleshooting
This part fixes the following symptoms:
Door latch failure | Door won’t close
This part works with the following products:
Dishwasher.
This part works with the following products:
Whirlpool, Kenmore, Maytag, Amana.
Part# WP8268961 replaces these:
AP6012281, 8268961, WP8268961VP
Questions and Answers

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11 questions answered by our experts.
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Robert
October 29, 2017
Are there friction sleeves on both left and right door spring assemblies?
For model number GU2275XTVY0
Hi Robert, Thank you for your inquiry. The friction sleeves are sold separately and you will need one for each side of the door. I hope this helps. Thank you and have a great day!

18 people found this helpful.

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Terry
March 14, 2019
Do I have to have friction sleeves? It will be really hard to pull the dishwasher out to install new ones because of new flooring.
For model number WDF530PLYW6
Hello Terry, Thank you for the question. This part helps to keep your door quiet when it opens and closes. It is not a necessity for the door to work but it might make a lot of noise. Hope this helps!

12 people found this helpful.

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Joe
July 9, 2019
Can I replace the friction sleeves myself w/o a service call. How do I do it?
For model number WPD540PADM3
Hello Joe, Thank you for the question. Other customers have said it was a easy repair. here is a post from another customer. "This procedure assumes that the DW water connection and drain are flexible. Remove Phillips head screws (2) mounting top front of DW to underside of counter. Grasp door and gently coax DW outwards approximately 1 foot. WEAR SAFETY GOGGLES. On RHS check lower end of door spring and note in which notch the spring sits. On RHS, grasp white plastic connector ("hinge bushing", with spring looped around one end), stretch the spring while carefully lifting other end of connector up, out of slot in door hinge lever. Pry door hinge lever 1/8" away from DW body while sliding friction sleeve over its end. Work friction sleeve past hinge hook, past wider section, into narrower slot (about 2" from end of hinge hook). Raise door to closed position. Insert and hold lower (90 degree) end of spring into the same notch that it was originally in (mine was in the 5th from the front). Loop the door end of the spring into one end of the white plastic hinge bushing, then insert the other end of the bushing into the door hinge lever's hook while stretching the spring. It does not require much strength. CAUTION: If the lower end of the spring is not properly inserted and held in the notch, it can pop out and possibly injure you! Repeat for the LHS. Push the DW back in place, and reinstall the two mounting screws. " Hope this helps!

10 people found this helpful.

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Paul
February 7, 2019
Does the friction sleeve part no.Ps1174588 come as a pair for $5.35 or is it $5.35 each? We have had our dishwasher just over a year and both failed.....
For model number wdt710pahwo
Hello Paul, Thank you for your question. This part is sold individually. If both have broken you will need to order a quantity of two. Hope this helps!

7 people found this helpful.

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Jimmy
August 20, 2019
Dishwasher door seems to have no tension up or down. What is wrong?
For model number WTD720PADM2
Hello Jimmy, Thank you for your inquiry! We believe the tension spring may need to be replaced within your dishwasher door. The tension spring is a spring in your door that ensures your door does not fall open too quickly. The part number for your replacement tension spring is PS11753142 on our website under your model number. We hope this helps!

5 people found this helpful.

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John
January 31, 2020
Does this friction sleeve come as only one required? Right side only? Looks easy to slide back on. Is it self explanatory?
For model number mdbh949pab1
Good Day John. Thank you for your question in regards to PartSelect Number PS11745488. The friction sleeves are sold separately and you will need one for each side of the door. The following are instructed posted by another customer in order to replace this part: This procedure assumes that the DW water connection and drain are flexible. Remove Phillips head screws (2) mounting top front of DW to underside of counter. Grasp door and gently coax DW outwards approximately 1 foot. WEAR SAFETY GOGGLES. On RHS check lower end of door spring and note in which notch the spring sits. On RHS, grasp white plastic connector ("hinge bushing", with spring looped around one end), stretch the spring while carefully lifting other end of connector up, out of slot in door hinge lever. Pry door hinge lever 1/8" away from DW body while sliding friction sleeve over its end. Work friction sleeve past hinge hook, past wider section, into narrower slot (about 2" from end of hinge hook). Raise door to closed position. Insert and hold lower (90 degree) end of spring into the same notch that it was originally in (mine was in the 5th from the front). Loop the door end of the spring into one end of the white plastic hinge bushing, then insert the other end of the bushing into the door hinge lever's hook while stretching the spring. It does not require much strength. CAUTION: If the lower end of the spring is not properly inserted and held in the notch, it can pop out and possibly injure you! Repeat for the LHS. Push the DW back in place, and reinstall the two mounting screws. We hope this helps. Best Regards.

3 people found this helpful.

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Mike Kulzer
December 26, 2017
When we have the door fully open it comes back up half way (won't stay fully open). Both door springs look to be in good shape. Any ideas on how to fix this issue?
For model number DU1300XTVT8
Hi Mike, Thank you for your question. If you are opening the door all the way and it is closing part way on its own, then the door spring tension may not be adjusted correctly. To adjust the door spring tension first unhook the spring from the rear leg of the dishwasher. Then with a 5/16" nut driver or hex socket, remove the screw from the tensioner. The screw can be put into one of three holes in the front leg of the dishwasher. If the door closes by itself, move the tensioner to a higher number hole and replace screw. I hope this helps. Thank you and have a great day!

1 person found this helpful.

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Thomas
October 12, 2021
How many are in the package?
For model number WP8268961
Hello Thomas, Thank you for the question. The Friction Sleeve is sold individually. We hope this helps!

1 person found this helpful.

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Thaddeus
March 14, 2022
I recently found a part laying on the floor that I didn't know where it came from. A week later, I have found that the dishwasher door falls open. When looking for solutions, I have now discovered that the part I found was a friction sleeve. It was split open, so I would need to replace. However, looking at other questions here, The fact that the door falls open (e.g. no tension at all), do I maybe need to replace the springs as well? If so, is there one on each side?
For model number wdt720padm1
Hi Thaddeus, Thank you for your question. If your door is not opening and closing properly, there are some parts that you will need to check to see which one is causing the issue. You will need to check the door hinges, the door springs, the friction sleeve and the hinge bushings. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!

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Related Parts:
Gita
May 25, 2022
Where does this go, in door or machine?
For model number WDF520PADW7
Hello Gita, Thank you for writing, We suggest watching the How to Video posted on the site for installing this Sleeve. It will show the location and how to install it. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Part Videos

Replacing your Whirlpool Dishwasher Friction Sleeve

Replacing your Whirlpool Dishwasher Friction Sleeve play video
Customer Repair Stories
 Average Repair Rating: 4.3 / 5.0, 11 reviews. What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Door will fall down after opening
unscrewed dishwasher from cabinet ...,moved out slightly....while door closed ...reached with long nosed pliers door spring pulled forward...and allowing white plastic part that fits through sleeve and fit new sleeve over it...pulled spring attaching white plastic part and pushed unit back to cabinet and replaced screws DONE.
  • Arthur from YORKTOWN HTS, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
34 of 40 people found this instruction helpful.
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Friction sleeve
Make sure you order 2. One on each side
  • Dave from PALM BAY, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
12 of 13 people found this instruction helpful.
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Friction sleeve(s) on door levers cracked and fell off.
This procedure assumes that the DW water connection and drain are flexible. Remove Phillips head screws (2) mounting top front of DW to underside of counter. Grasp door and gently coax DW outwards approximately 1 foot. WEAR SAFETY GOGGLES. On RHS check lower end of door spring and note in which notch the spring sits. On RHS, grasp white plastic connector ("hinge bushing", with spring looped around one end), stretch the spring while carefully lifting other end of connector up, out of slot in door hinge lever. Pry door hinge lever 1/8" away from DW body while sliding friction sleeve over its end. Work friction sleeve past hinge hook, past wider section, into narrower slot (about 2" from end of hinge hook). Raise door to closed position. Insert and hold lower (90 degree) end of spring into the same notch that it was originally in (mine was in the 5th from the front). Loop the door end of the spring into one end of the white plastic hinge bushing, then insert the other end of the bushing into the door hinge lever's hook while stretching the spring. It does not require much strength. CAUTION: If the lower end of the spring is not properly inserted and held in the notch, it can pop out and possibly injure you! Repeat for the LHS. Push the DW back in place, and reinstall the two mounting screws.
  • Stephen from LEBANON, NH
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
11 of 11 people found this instruction helpful.
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friction sleeve broke
Unscrewed the top of the dishwasher from the counter top and slid the appliance out part way in order to reach the door spring. I loosened he spring from the bracket then slid the sleeve over the bracket. I reattached the spring to the bracket, slid the dishwasher back in and screwed it to the top just like it was prior to removal. Easy as pie.
  • Roxy r from GERMANTOWN, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
11 of 12 people found this instruction helpful.
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Friction sleeve had torn, resulting in dishwasher door 'falling' when opening.
I unscrewed the dishwasher from the counter (two screws under the countertop), and pulled it out about a foot so I could access the friction sleeve. I used a needle nosed pliers to slip a spring latch off the door. Then I slipped the new friction sleeve on and reattached the spring. Tested the door. Success! Super easy. About 5 minutes of work.
  • Jm from OSHKOSH, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
6 of 6 people found this instruction helpful.
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door would fall down when unlatched
Removed the bottom plate/cover. Unscrew top from bracket. Lucky,had just enough room to pull washer out. Only 6 in. Sleeve had broken off. Needle nose plyers to unhook spring. Slide sleeve over hinge. Hard Part///. Pull spring back into place. with door shut. good luck.
  • eugene from REVERE, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
5 of 5 people found this instruction helpful.
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The door had no resistance when opening it
You only need to pull it out about 6 to 8 inches and you don’t need to disconnect anything to slide it on
  • LINDA from ROSEVILLE, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
4 of 4 people found this instruction helpful.
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Door was falling down quickly
Only one friction sleeve was broken. So I pulled out the dishwasher to see how the one on the other side went on. It was very easy to replace and I replaced both. Unit works fine now.
  • Chris from VALLEY STREAM, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
3 of 3 people found this instruction helpful.
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Detergent Dispenser Assembly door snapped the plastic piece that keeps it closed and the friction sleeve was found on the floor because it cracked and fell out.
Had to remove the face of the door and then unscrew the inside of the door. The dispenser assembly was easy to remove and replace but the friction sleeve was a little more difficult. That has a plastic piece that attachs to the door and when we pulled the plastic piece to attach to the bracket it fell off. It took a bit to attach but once we did the 2 of us did the other side in seconds. One held the plastic piece with a pliers and the other attached to the bracket.
Other Parts Used:
Detergent Dispenser Assembly
  • Charles from OLYPHANT, PA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers, Screw drivers
1 person found this instruction helpful.
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Friction sleeve came apart ....would not hold door in place
Pull dishwasher out a few inches. Disconnect spring from plastic connector with long nose pliers. Remove connector. Replace friction sleeve. Replace connector.Reconnect spring to plastic connector. This completes repair.
  • Gary from WAUKEE, IA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers
1 person found this instruction helpful.
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Customer Reviews
Average Rating:
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28 Reviews
4.9
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11745488
Manufacturer Part Number: WP8268961
Brand
Model Number
Description
Kenmore
66213013K112
Dishwasher - Kenmore Dishwasher Model 662.13013K112 (66213013K112, 662 13013K112) Parts
Kenmore
66213014K112
Dishwasher - Kenmore Dishwasher Model 662.13014K112 (66213014K112, 662 13014K112) Parts
Kenmore
66213019K112
Dishwasher - Kenmore Dishwasher Model 662.13019K112 (66213019K112, 662 13019K112) Parts
Kenmore
66213023K112
Dishwasher - Kenmore Dishwasher Model 662.13023K112 (66213023K112, 662 13023K112) Parts
Kenmore
66213032K112
Dishwasher - Dishwasher
Kenmore
66213033K112
Dishwasher - Kenmore Dishwasher Model 662.13033K112 (66213033K112, 662 13033K112) Parts
Kenmore
66213043K112
Dishwasher - Kenmore Dishwasher Model 662.13043K112 (66213043K112, 662 13043K112) Parts
Kenmore
66213044K112
Dishwasher - Kenmore Dishwasher Model 662.13044K112 (66213044K112, 662 13044K112) Parts
Kenmore
66213049K112
Dishwasher - Kenmore Dishwasher Model 662.13049K112 (66213049K112, 662 13049K112) Parts
Kenmore
66213273K112
Dishwasher - Dishwasher
Kenmore
66213282K112
Dishwasher - Kenmore Dishwasher Model 662.13282K112 (66213282K112, 662 13282K112) Parts
Kenmore
66213289K112
Dishwasher - Kenmore Dishwasher Model 662.13289K112 (66213289K112, 662 13289K112) Parts
Kenmore
66512093K210
Dishwasher - UNDERCOUNTER DISWASHER
Kenmore
66512413N410
Dishwasher - DISHWASHER
Kenmore
66512413N411
Dishwasher - DISHWASHER
Kenmore
66512413N412
Dishwasher - DISHWASHER
Kenmore
66512723K310
Dishwasher - UNDERCOUNTER DISHWASHER
Kenmore
66512723K311
Dishwasher - DISHWASHER
Kenmore
66513002N510
Dishwasher - DISHWASHER
Kenmore
66513002N511
Dishwasher - DISHWASHER
Kenmore
66513003N510
Dishwasher - DISHWASHER
Kenmore
66513003N511
Dishwasher - DISHWASHER
Kenmore
66513004N510
Dishwasher - DISHWASHER
Kenmore
66513004N511
Dishwasher - DISHWASHER
Kenmore
66513009N510
Dishwasher - DISHWASHER
Kenmore
66513009N511
Dishwasher - DISHWASHER
Kenmore
66513012K110
Dishwasher - UNDERCOUNTER DISHWASHER
Kenmore
66513012K111
Dishwasher
Kenmore
66513012K112
Dishwasher - UNDERCOUNTER DISHWASHER
Kenmore
66513012K113
Dishwasher - UNDERCOUNTER DISHWASHER

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