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Ice Enclosure

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$97.24
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PartSelect Number PS11743212
Manufacturer Part Number WP61004881
Manufactured by Whirlpool

This is the tray that holds the ice dispenser.

This part works with the following brands: Maytag, Jenn-Air, Hoover.

This part works with the following products: Refrigerator, Ice Maker.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.

Questions & Answers

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Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.5 / 5.0, 11 reviews What's this?
1-11 of 11
 

34 of 35 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Screw drivers
Customer: mark from marietta, GA

Ice-maker had ice, but did not dispense the ice when pushing in the button.

First I removed to ice-bucket and noticed the plastic that holds the motor with a head of what I would call a two-prong fork had broken off the plastic (enclosure). Thus it lost contact to the ice bucket's screw that pushes the ice forward when the dispense button is pressed. After ordering a new enclosure I had to remove one screw nut and pull the wire plug (to the motor) out carefully. Then I had to remove eight screws holding the motor and related parts to the old enclosure and attached it to the new enclosure. The only tricky part was taking that fork off. It screws off, but in the opposite way. Also, I had to get a pair of pliers to hold the turn shaft from turning when taking the fork off.

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24 of 24 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Wrench set
Customer: Michael from Alpharetta, GA

Plastic tray which holds the ice depenser motor broke

The motor had broken loose from the plastic enclosure, so I first unplugged the motor from the power supply in the rear of the freezer compartment in order to remove it from the freezer. I then removed the four screws which held the motor against the plastic enclosure. I also removed the screws which hold the plastic enclosure to the freezer compartment.

The most difficult part of the repair was removing the 2 pronged fork from the shaft of the motor as it was reversed threaded on the motor. I held the motor in place on while using two pair of pliers to remove the fork from the end of the motor shaft. I used one pair of pliers to hold the shaft in place while using the other pair of pliers to turn the fitting in the opposite direction.

Once this was off, it took only 5 minutes to reattach the motor to the new enclosure and place it back into the freezer. Total repair time was about 30 minutes because I had to figure out how to get the fork off of the motor shaft. Everything else went very smooth. The new part fit perfectly.

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15 of 18 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Screw drivers, Socket set
Customer: John from Virginia Beach, VA

Motor for turning coil that ejects the ice detached from the ice enclosure due to cracked plastic on the enclosure.

1. Removed ice bin.
2. Removed vertical panel next to ice bin by sliding two top supports off of support posts and pulling the panel out and up.
3. Removed screw on left side holding ice enclosure in place.
4. Pull ice enclosure out about six inches and tip back end down exposing electrical connector.
5. Detach the electrical connector by pressing the release tabs on the top and bottom of the connector.
6. Removed ice eclosure by pulling it up and out.
7. Detached motor (4 screws) and relay (4 screws) from plastic enclosure. Make sure to keep track of screw positions since they are not all the same size. Use same positions to reassemble.
8. Hold shaft of motor with needle nose vise grips and remove the "U" shaped end piece by turning it clockwise. A sharp rap with a screwdriver handle breaks it loose. Pay attention to the orientation of the washer under the "U" shaped piece (the raised inner edge next to the shaft goes against the "U" shaped piece.
9. Attach the motor and relay to the new ice enclosure paying attention to the screw position.
10. Put the washer on the motor shaft (raised side up) and screw on "U" shaped piece (counter-clockwise).
11. The rest of the installation is a reversal of the removal process.

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8 of 11 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Carl from Gurnee, IL

Auger motor broke off of ice maker enclosuer

Very easy to remove one screw holding the enclosuer, then unplug the wire harness, remove 4 screws holding the solinoid, and the 4 screws holding the auger motor. The hardest part was removing the auger from the shaft of the motor. this took most of the time. reassembly went very fast.

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4 of 4 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Pliers, Screw drivers
Customer: Lou from san antonio, TX

Broken tray

Remember the bolt holding U piece is reverse screw off.

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4 of 4 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Pliers, Screw drivers
Customer: Michael from Vienna, VA

Automatic ice maker stopped delivering ice through the door dispenser

The driver that turns the screw broke off the ice enclosure. I removed the side panel, removed one screw underneath the enclosure, unclipped the wire harness and removed the entire enclosure.

I did one unnecessary step and removed the magnet from the housing. Better to remove the entire housing, then transfer the motor and magnet to the new housing.

I noticed that others had problems unscrewing the drive unit (which you need to do to transfer it to the new housing.) I simply held the center hub with a pair of pliers, and gave the drive one tap with a hammer. Like the other reviews, note that it unscrews opposite way.

Reassembly was quicker and easier; just undo everything you did to get the housing out of the freezer.

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4 of 4 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Screw drivers
Customer: Pat from Clarkston, MI

The ice maker enclosure was broken

This was the easiest project of the Holidays. Literally saw the part was broken, went on-line and ordered the part and in a few days it arived at my door. Removed a few screws, unplugged the electrical connector and transfered the motor to the new part.

Saved me a few hundred dollars the repairman would have charged!

THANKS

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3 of 4 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers, Wrench (Adjustable)
Customer: Travis from Westchester, CA

Damaged ice enclosure tray

Removed the four screws around the shaft. Removed the support nut on the underside of the enclosure. Pulled the enclosure out of the freezer. Removed the "blade" from the drive shaft - This was somewhat difficult as others have described. Needle-nose vice grips are almost a requirement or you'll never get it off. (Turn clockwise to remove it, as the threads are reversed). Attached the motor to the new enclosure with the four screws. Replaced the enclosure and screwed in the support nut on the underside. The difficulty in this whole process by far is removing the blade from the shaft. It takes a lot of force. At one point I almost gave up thinking that it was manufactured or pressed on. It finally came loose, and then the reinstall was no problem. My suggestion would be to let the motor and parts heat up to room temperature for a bit. It may help. A little spray of WD-40 may help as well.

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3 of 5 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers
Customer: Chet from Marietta, GA

Ice dispenser auger broke loose from ice enclosure

I followed the directions from John from Virginia Beach, with the added warning: Unplug the electrical connection and bring the whole ice enclosure out before you remove screws holding the relay and motor to it so you can see how it goes together. When you remove the relay, notice that a metal cylinder (Michael from Vienna Va calls it a magnet) slides out of it. If possible, keep this unit together. If it comes apart, notice there is a spring on this metal rod. Don't lose the spring and remember how it all goes back together. This job was just as easy as it should have been.

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4 of 9 people found this instruction helpful

Parts Used:
  • Ice Enclosure
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Nutdriver, Pliers, Screw drivers
Customer: Gregory from Auburn, CA

Plastic housing broke, that holds motor

followed blog left on your site.
job was easy except for housing
that you reverse thread off. used visecrips
which helped. otherwise no problems.

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1 of 1 people found this instruction helpful

Parts Used:
Level of Difficulty: A Bit Difficult
Time to do repair: 30 - 60 mins
Tools: Pliers, Screw drivers, Socket set
Customer: Glen from SAN MARCOS, CA

Ice maker stopped dispensing, and the ice maker started to leak forming icicles in the freezer

My freezer started acting up in 2 ways. They were separate problems, so I'll describe them seperately.

#1 - The Ice Maker started leaking. This was pretty straight forward. When we turned the ice maker on, eventually after a couple hours icicles would start to form near the front. I bought a replacement Ice Maker, and fixing this was incredibly easy. There's a video about it on this website, and after following it exactly, the new replacement was in and working very quickly.

#2 - This refrigerator must've been quite old. The next problem was the enclosure which holds onto the Augur Drive Motor. The plastic and the 4 screws that hold onto the motor all rusted off, making the motor basically fall backwards becoming completely useless. It's too bad there's no video on how to replace this part, because there's more moving parts with this one. Here are the steps I had to take to replace the enclosure:

1. First I had to remove the Enclosure Divider (PS107595). Push right to remove the 2 grips at the top, then pull back then up to remove it.
2. Unscrew the enclosure using a socket or nutdriver
3. (1st hard step) unplug the motor from the back of the fridge. This is hard because the cord is relatively short, and the enclosure takes up a lot of space. Remember to turn off the power before doing this step!
4. Unscrew all the machine parts from the enclosure (Augur Motor, Solenoid, Yoke, etc...) This was actually quite difficult because a couple of screws were placed on extremely tight. We basically had to break the old enclosure into little pieces before we could unscrew everything. The last screw actually needed to be undone using vice grips. That's how tight they were
5. In order to place the Augur Motor on the new enclosure, you have to remove the engagement yoke from it. This also was tightened on too tight. I had to use vice grips to hold the base still while hitting the yoke hard with a hammer to get it loose. It only came lose after maybe 1 hour of failed attempts. I supposed patience paid off on this one. If it doesn't come off, just give it a few tries every few hours so you come at it with a clear head.
6. Attached all the components to the new enclosure
7. Reattached the engagement yoke back onto the Augur Motor (give it a light tap with a hammer or screw driver so it's fastened well... not TOO much though!)
8. Plug the motor back into the fridge, place the enclosure back into the freezer, then put the divider back in

The parts that were difficult for me were:
- Screws were WAY too tight. My dad thinks they might've used glue to make sure they're fastened on tight. Don't do this! It only makes maintenance in the future difficult
- The engagement yoke was also on too tight. This might actually be from turning ice this whole time, but it's also possible someone overdid it or used glue here too. Don't overdo it when replacing the parts!
- Lastly, and I didn't mention this in the instructions, but in order to get the solenoid off the old enclosure, I had to unplug everything so I could safely smash the old enclosure to pieces to get at it. When I did this, I forgot to take pictures of what plugs go where. When it came time to put it back together, I *think* the wires are in the right place now. The machine works, but hopefully I didn't put everything in backwards. Take photos of how wires are plugged in before you unplug them!!

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1-11 of 11

Model Cross Reference

This part works with the following models:

PartSelect Number: PS11743212
Manufacturer Part Number: WP61004881
Brand Model Number Description
Maytag12001688Ice Maker
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