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★★★★★
★★★★★
Kay B - August 3, 2018
Verified Purchase
patience running thin
after my serviceman saw that the 1st set of door hinges i ordered were different size & shape than the original parts that needed to be replaced. I called PartSelect and was told by Pauline that in fact the hinges I had received were not the correct parts for my oven. So the hinges I am reviewing were my 2nd attempt to get the "correct" hinges but to my utter dismay these parts did not even resemble the actual parts that needed to be replaced & I didn't even have to pay my serviceman another call before calling and talking to yet another PartSelect representative. I have returned both of the parts in order 1 and order 2 and was told by the 3rd representative, whose name I can't remember due to my exploding blood pressure, that the 1st set of hinges that I had received were the correct parts because that hinge had replaced the original part. (Why didn't Pauline who I talked to for the 2nd order know that information?) So I ordered the hinges I received and returned from the 1st order again! I don't even know if I have been credited for any of the returns but I definitely had to pay out each time I ordered hinges. And you won't believe this but in my 3rd order ( but 2nd order of the same door hinge) I received 1 hinge and the other is on backorder...OMG!!! My oven has been taken apart since July 7th!!! This is the funny part....my serviceman tells me after I ordered for the 3rd time that he doesn't see how that 1st hinge I ordered originally could ever replace the original set due to the difference in size and shape. Won't that just take the cake if HE IS RIGHT? Wonder who will be right this time?... PartSelect or any actual average serviceman who has repaired just about anything I have ever called him for in the last 20 years? I know that I am at the end of my patience with PartSelect!
August 3, 2018
Hello, Thank you for leaving a review on the part ordered. Checking the order I am showing you have already contacted us to address the issue. Please let us know if there is anything else we can assist you with.
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Elizabeth
November 10, 2019
The door will not close because the hinge has slipped out of the socket of the stove. I can push it back in but it does no stay.
Hello Elizabeth, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!
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Leeann
April 23, 2023
The door will not close because the hinge has slipped out of the socket of the stove. I can push it back in but it does no stay.
For model number KGRS807SSS02
Hello Leeann, thank you for contacting us. According to our research, you may need to check the door hinge right side, part number PS11742645, and the door hinge left side, part number PS11742644, to fix the issue. We hope this helps!
