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★★★★★
★★★★★
Marvin J - February 27, 2018
Verified Purchase
Exact part that was needed
Received in a timely manner and repair was a breeze,
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Customer Repair Stories
Average Repair Rating: 4.1 / 5.0, 22 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
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Agitator won’t work. Spins freely both ways
Followed YouTube video. Pull fabric softener cap off. Pull the clear round disk plug up and out with two fingers spread. Loosen bolt. Reach down at base of agitator and pull it out. Clean. Replace parts. Very straight forward doing a one for one swap. All parts were stripped. Good as new now.
I went to a site that helped me diagnose the potential problems with my washer. It was the dogs that had gone bad and we're no longer gripping the upper agitator. Socket set to go in and undo the bulb the holes the upper agitator in place. You just remove the assembly that holds the dogs and I used a new washer that goes in between the up
... Read moreper agitator and the lower agitator. Save beaucoup bucks and it's sort of empowering for a non mechanical person. The website scared me right to you guys. And I also bought another order we can involve the upper agitator and an extra set of those dogs. Awesome company! Customer service is incredible!
Replaced the motor coupling 2 weeks before, when I started using again noticed the agitator wasn’t moving clothes. Started investing and found out about the “ dogs “. Tore into my machine. Sure enough! That was the problem!
Upper agitator would not push clothes down as required for cleaning
I went on YouTube and seen how to do this job it showed it to be quite simple I then went on parts select.com put in my model serial number and was able to come up with a complete parts breakdown I then ordered the parts that I needed when they arrived I installed them the washer is working great thank you Parts select
My unit is 12 years old and this is the first issue I have had with it "Whirlpool washing machine". Repair was very easy and simple. The only problem I ran into was the agitator bolt head had came into contact with water. The head had rusted and crumbled witch made the repair take longer than normal. I had my daughter time the reasse
... Read morembly witch took 8 minutes. I strongly suggest using name brand parts over aftermarket, wither you get them from PartSelect or elsewhere I don't care. Try the repair yourself, you can do it.
Begin by removing the fabric softener dispenser then the barrier cap can be pulled from the agitator this will allow access to the agitator retainer bolt use an 11mm socket and extension to remove it once the bolt is out the agitator assembly can be pulled straight up out of the machine. To separate the upper agitator from the lower placi
... Read moreng the agitator on the floor and placing your feet on the lower half and pulling up on the upper half will separate the two parts, however before performing this operation the agitator cam assembly may be heat set in place, looking down into the upper agitator there are four lugs that hold the cam in place if you use a sharp knife and cut thru the areas that have been heated and welded together separation of the two half's will be made easier. Once all the old cam parts are out reassemble the new parts the same way as the old ones were removed, the cam kit and the thrust washer kit come with a diagram in case you forget how to reassemble the parts. The agitator assembly simply slips back onto the drive splines, the attachment bolt has a seal under it that can be crushed if the attachment bolt is tightened too tight, I could not find a torque specification for this bolt so what I did was tighten the bolt until it contacted the seal completely and then applied just enough torque to turn the bolt until the agitator began to turn along with the bolt, then just install the barrier cap and seal and replace the fabric softener dispenser and the job is done, if you're washer is like mine I spent more time cleaning parts than actually performing this repair.
Removed agitator found the agitator dogs were broke, identified all parts needed ordered from PartSelect, recieved all parts , repair was very simple 10 min job , works great! Saved lots of money !
popped off the softener cap, removed inner seal cap, removed bolt holding the top agitator and removed top agitator by pulling up. Removed the ring holding the dogs in place. Replaced the dogs and slipped it all back together
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David
February 13, 2018
I replaced the clutch assembly, and don't know where the plastic thrust washer #wp3951608 goes inside the agitator assembly
For model number LSQ8500JQ1
Hi David, Thank you for the question. The Thrust Spacer sits in between the agitator base and upper agitator. Hope this helps!
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John
December 14, 2024
Does the thrust washer get placed between the lower agitator and upper agitator with the small cutout tabs up or down? Around the perimeter of the thrust washer there are small square cutouts and the flap that is cutout lifts away from the washer.
For model number WTW4816FW2
Hi John, thank you for the question. Based on our research, the thrust spacer washer gets placed between the lower and upper agitator with the small cut out tabs up side. We hope this information helps!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11742044
Manufacturer Part Number: WP3951608