The direct drive drain pump (Whirlpool Direct Drive Washer Pump, Drain Pump, Washer Drain Pump, Water Pump) removes water from the washer during the drain cycle without the use of a belt. The pump is supposed to drain the water from the washer; if the water isn’t draining or if there is a leak, you may have a problem with your pump. You must replace this part if there is a blockage or clog. Although the symptoms may point to a malfunctioning drain pump, there could actually be a problem with one of the connecting hoses. This pump connected directly to the motor, and comes in white plastic. This replacement part features 1 direct drive water pump with 2 ports for water to pass through: a large one and a smaller one.
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Troubleshooting
This part fixes the following symptoms:
Leaking | Will not drain | Leaks water | Will Not Start
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Dean
July 20, 2017
Washer fills with water and spins and washes but doesnt drain. Problem with motor? Pump? Something else?
Hi Dean, the symptoms you are experiencing mean you need to replace your direct drive washer pump WP3363394. Please let us know if you have any further question.
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Mel
July 20, 2017
My hubby noticed water leaking from the bottom of our washer so we left it running and peaked under the bottom and it was coming out of the pump (part # WP3363394). Can I be sure that that’s the problem and not a leaky hose or line somewhere since we clearly see the water leaking from the pump?
Hi Mel, if you can see water leaking from the pump WP3363394 of your washing machine you should be confident that replacing it is your best plan of action to fix the leak. I hope this helps!
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Lee
July 20, 2017
Changed the pump 2x and both times it gone bad. Second time I paid but first time was covered. Both times tho the pump froze to the motor shaft. How do I stop this from happening replacing it the third time. I had to cut the pump off with a saw last time.
Hello Lee, the reason this happens is water is leaking and causing the motor shaft to rust. This will then cause the rust to pile on and expand, sticking the pump to the motor shaft. If you would like to prevent this situation we recommend sanding down the motor shaft until all rust is gone, and then apply grease to the motor shaft. This will prevent rust from coming back and lingering. Best of luck with this repair!
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James
July 24, 2017
Washer fills very slow (no pressure) water just dribbles into tub.
For model number LSW9700PQ2
Hi James,
That is a great question thank you. I would suggest checking the fill hoses to make sure there is nothing built up and blocking them. Also check the valve where the hose connects to the back of the washer and clean out the screens to make sure there is no blockage there. If everything is clean and clear you may need to replace the water valve part number PS11742194. This water inlet valve attaches the water lines to the back of your appliance. The attaching solenoids on the valve open and close according to the desired temperature, or amount of water needed. If it is not opening properly you might have a slow flow of water.
Hope this helps!
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Pete
September 8, 2017
I have a Whirlpool washer and a sock got stuck in the pump. I removed the sock from the pump but it will still not drain. The drum spins fine and the pump visually looks and moves freely with my fingers. Could the sock that jammed the pump have burned out the motor? Is there anyway to test the motor?
For model number 2dlsq7533jq
Hi Pete,
Thank you for the question, If the tub is spinning then the motor should be fine. Sounds like it may have to replace the pump assembly. The sock could have damaged some internal parts.
Hope this helps!
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Signora
August 23, 2017
My washer/combo fills and washes but will not spin or drain. It did have a burning electrical smell before it had problems - the timer perhaps???
For model number LTE5243DQ5
Hi Signora,
Thank you for your inquiry. It could be your timer, but I would actually have you check your drain pump. It sounds like something may have gotten stuck inside the drain pump and burned up the motor. Good luck, I hope this helps!
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Michelle
September 1, 2017
My Whirlpool washer is leaking from the bottom near the pump while draining. At a quick glance, the hoses look good. There is major rust and corrosion around the front clamp (i can't see the back clamp without tipping it over). And there is moisture around the entire clamp after running a load. Should i assume the pump needs replacing or could the moisture be coming from a source dripping down from above? There is no leaking during fill. Thank you.
For model number LSR8444LQ0
Hi Michelle,
Thank you for contacting us. It does sound like it is your pump that is the issue, but your water inlet valve is located at the top of your machine. If you wanted to check that part to make sure that it is not the part that is leaking, I could suggest doing that. I hope this helps. Good luck with your repair.
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Duane
September 23, 2017
I have removed both clips and hoses the pump will not come off. Is it just stuck? Am i ok to force or pry off? I want to make sure i can remove old pump before i order new one. Thanks
For model number LBR2121DW0
Hello Duane, thank you for contacting us. We have a how to video that shows how to remove and install this part, you can follow the link below, hope this helps!
https://www.partselect.com/PS11741239-Whirlpool-WP3363394-Direct-Drive-Water-Pump.htm#RepairVideo
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Mark
October 16, 2019
When washer is in a fast spin it makes a high pitched squealing sound. No grinding noise or other noises just a squeal. Water drains s properly during all cycles.
For model number MHWE300VW12
Hello Mark, thank you for your question. We would recommend checking the belt and pulley and the rear tub bearing for wear and tear. If the squealing is coming from the back of the unit these are the parts that might be the issue. If the unit is only making the noise when the drain and fast spin is happening there might be something stuck in the drain pump, and removing it and cleaning it out should fix the issue. I hope this helps!
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Toni
September 28, 2017
My washer keeps showing a code of e1 and f 6. I don't have the manual. Can someone tell me what it means? It will not get rid of the water or ring the clothes out in the finial rinse. It is a Maytag 2000 series front loader.
Hello Toni,
Thank you for your question. Unfortunately it seems like that error means that you have a motor tachometer error. Which has to do with your main board. You may have to run a diagnostic test. Usually when you take the kickplate off of your machine, there will be a tech sheet inside with that information. You may have to end up replacing your board. Good luck with your repair.
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Repair Tip: You may need sandpaper to remove rust from internal parts to install the new pump. The washer will have to be disconnected from the power source and tilted on its back to access this part.
Replacing your Whirlpool Washer Direct Drive Water Pump
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How to Unclog the Drain Hose
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Customer Repair Stories
Average Repair Rating: 3.8 / 5.0, 218 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Leaking water from bottom after wash
Turn washer on its side unscrewed clamps used pliers to slide clamps off of two hoses connected to pump then took clips off that hold pump replaced with new pump and put new clips connected hoses and clamps on new pump turned it back upright job finished
I could not make the repair. If you get the pump specified on the shaft that drives the pump, the pump will be broken. I tried to call, nobody answers the phone. I ended up buying a Washing Machine and I'm stuck with a pump I cannot use.
I watched the video from the web site, decided that pulling the whole case was more work than needed. I tipped the washer back at about 45 degrees so that I could get under it and braced it so that it would not fall back fwd. Put a medium cooking bowl under the pump, used a channel locks to remove the 2 spring clamps that where around the hoses and slide the hoses off and let the water drain into the bowl. Then used a medium straight slot screw driver to release the clips from each side of the pump and slid the pump off the shaft. If you turn the clips 90 degrees they will slip out and had to remove the upper clip to get the pump out. Lined up the pump and the shaft making sure that the flat side of shaft and pump lined up and slid it on. Reinstalled the pump clips and slid the hoses back on the pump slide the clamps back in place lowered the washer and test ran it for leaks. Great Job NO leaks. Whole job took me less than 30 minutes.
Philip from DENTON, TX
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
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Water pump replacement
Job was not as bad as I had thought it would be. This sites instant repairman was a really big help ! I did not take the back off, instead I just put machine on its back and changed out the pump from the bottom. Worked out great and was faster.
James from PLEASANTON, TX
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Wrench (Adjustable)
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Water pump leaking
Flip washer on its back, Undo/flip the clips/clamps off the water pump, remove the clamps from the hose and remove hoses from water pump, slide the pump off the direct drive, line up the shaft/drive with the new water pump and slide into position and return the clamps to secure water pump in place and reattach water hoses and clamp to the water pump. There should be two hoses going to the water pump, flip washer back upright and run a cycle to make sure the problem has been fixed
Marie from WINSTON SALEM, NC
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers
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Washer was leaking from the middle front of the machine
The repair went fine and the U - Tube video was very helpful. However, the putty knife under the front corners to release a spring clip was not accurate to release the console. Our Roper had two philips head screws on each corner of the back of the console that had to be removed to allow the console to slide back and off its clips. Then the housing of the machine (sides and front) was not coming off as described. However, after measuring I determined that the water pump had enough clearance to be removed without the housing of the machine being removed. So, the repair was even simpler than described.
Doug from ANN ARBOR, MI
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
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pump seal leaking
I shut off the water supply hoses and then disconnected them and also disconnected the power supply cord--next I laid the washer on its back being sure to place a block near the water supply valve so the weight of the washer does not rest on the water valve--next I disconnected the inlet and outlet hoses from the pump--next pop off the two retainer clips on the pump and then remove the pump by sliding off of the motor shaft-----to re- assemble just reverse the procedure and you are done--it is a very easy fix.
Vernon from INDEPENDENCE, MO
Difficulty Level:
Very Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
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leaking water
laid washer on side, used butter knife to pry off spring clips. there is just enough room to get pump off the shaft .Unhook two hoses then install new pump.
chriss from AVILLA, IN
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
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My washer would occasionally leak water on the floor.
This model is a compact / apartment size washer and the repair was fairly easy. The lid is held on by 2 spring clips on the front and 2 tabs on the rear. I used a screwdriver to pop the top off the clips, removed the screws on the tabs, unplugged the switch and set the top aside. Took out 2 screws (all screws are 5/16" hex head) on the left side panel (facing the front of the machine) and set it to the side. The pump is clearly visible at this point. Tipped the washer and propped it up for easier access. Removed the 2 hose clamps (set a pan underneath first) and the pump is held in place by 2 spring clips. Popped those off and the pump came right out. Put the new pump in, snapped the spring clips on, put the hose clamps back in place, the side panel and the lid. Not at all hard to do. About 30 to 45 minutes and I was doing laundry again.
Lary from Broadway, OH
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers
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Electrical burning smell washer stoped working
Replaced motor starting capacitor. Noticed water leak at pump and replaced pump
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