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Direct Drive Water Pump – Part Number: WP3363394
Direct Drive Water Pump – Part Number: WP3363394 Direct Drive Water Pump – Part Number: WP3363394 Direct Drive Water Pump – Part Number: WP3363394 https://partselectcom.azureedge.net/Schematics/Whirlpool/YDVXUGRU.gif

Direct Drive Water Pump

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PartSelect Number PS11741239

Manufacturer Part Number WP3363394

Manufactured by Whirlpool

This direct drive water pump, also known as washing machine drain pump or washer drain pump, is manufactured for washing machines that do not have belts. This is a genuine Whirlpool part with two ports for water to pass through, a large one and a smaller one. The tools needed for this repair are slip joint pliers, a flat blade screw driver, and a putty knife. Sandpaper might also be needed to remove rust from internal parts to install the new pump. The washer will have to be disconnected from the power source and tilted on its back to access this part.

This part works with the following brands: Whirlpool, Kenmore, Roper, Estate, KitchenAid, Inglis, Crosley, Maytag, Speed Queen

This part works with the following products: Washer, Washer Dryer Combo

This part fixes the following symptoms: Leaking | Will not drain | Pumps but will not spin | Fills and drains at the same time

Videos For installing this part.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

Washer fills with water and spins and washes but doesnt drain. Problem with motor? Pump? Something else?

Dean
July 20, 2017
Answer:

Hi Dean, the symptoms you are experiencing mean you need to replace your direct drive washer pump WP3363394. Please let us know if you have any further question.

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Question:

My hubby noticed water leaking from the bottom of our washer so we left it running and peaked under the bottom and it was coming out of the pump (part # WP3363394). Can I be sure that that’s the problem and not a leaky hose or line somewhere since we clearly see the water leaking from the pump?

Mel
July 20, 2017
Answer:

Hi Mel, if you can see water leaking from the pump WP3363394 of your washing machine you should be confident that replacing it is your best plan of action to fix the leak. I hope this helps!

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Question:

Changed the pump 2x and both times it gone bad. Second time I paid but first time was covered. Both times tho the pump froze to the motor shaft. How do I stop this from happening replacing it the third time. I had to cut the pump off with a saw last time.

Lee
July 20, 2017
Answer:

Hello Lee, the reason this happens is water is leaking and causing the motor shaft to rust. This will then cause the rust to pile on and expand, sticking the pump to the motor shaft. If you would like to prevent this situation we recommend sanding down the motor shaft until all rust is gone, and then apply grease to the motor shaft. This will prevent rust from coming back and lingering. Best of luck with this repair!

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Question:

Washer fills very slow (no pressure) water just dribbles into tub.

James for model number LSW9700PQ2
July 27, 2017
Answer:

Hi James, That is a great question thank you. I would suggest checking the fill hoses to make sure there is nothing built up and blocking them. Also check the valve where the hose connects to the back of the washer and clean out the screens to make sure there is no blockage there. If everything is clean and clear you may need to replace the water valve part number PS11742194. This water inlet valve attaches the water lines to the back of your appliance. The attaching solenoids on the valve open and close according to the desired temperature, or amount of water needed. If it is not opening properly you might have a slow flow of water. Hope this helps!

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Question:

My Whirlpool washer is leaking from the bottom near the pump while draining. At a quick glance, the hoses look good. There is major rust and corrosion around the front clamp (i can't see the back clamp without tipping it over). And there is moisture around the entire clamp after running a load. Should i assume the pump needs replacing or could the moisture be coming from a source dripping down from above? There is no leaking during fill. Thank you.

Michelle for model number LSR8444LQ0
September 1, 2017
Answer:

Hi Michelle, Thank you for contacting us. It does sound like it is your pump that is the issue, but your water inlet valve is located at the top of your machine. If you wanted to check that part to make sure that it is not the part that is leaking, I could suggest doing that. I hope this helps. Good luck with your repair.

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Question:

I have a Whirlpool washer and a sock got stuck in the pump. I removed the sock from the pump but it will still not drain. The drum spins fine and the pump visually looks and moves freely with my fingers. Could the sock that jammed the pump have burned out the motor? Is there anyway to test the motor?

Pete for model number 2dlsq7533jq
September 8, 2017
Answer:

Hi Pete, Thank you for the question, If the tub is spinning then the motor should be fine. Sounds like it may have to replace the pump assembly. The sock could have damaged some internal parts. Hope this helps!

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Question:

Kenmore washer/dryer combo. The tub will not fill because all water is leaking inside at the hot/cold water inlet valves. Is there a pump at this connection?

TYRONE for model number CS3259994
September 7, 2017
Answer:

Hi Tyrone, Thank you for your inquiry. If the washer is not filling with water you will need to check the inlet hoses and screens, the water inlet valve, the lid switch, the selector switch, the water temperature switch, the water level pressure switch and the timer. I hope this helps. Thank you and have a great day!

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Question:

My washer is not draining. It will fill up with water, spin, and agitate but will not drain. I found a part of a sock that had been sucked into the direct drive water pump. I pulled the sock out and the washer still will not drain. Do I need to replace the direct drive water pump? And do you know where I can find a good video on how to do that?

Zack for model number LSR6332KQ0
October 27, 2017
Answer:

Hi Zack, Thank you for the question. Sounds like the sock may have damaged something inside the pump and it will need to be replaced. Steve is great at showing how to install parts. Please see the link below on installing this pump. Good luck with the repair ! https://www.youtube.com/watch?v=eIhYVlFwg3c

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Question:

My washer keeps showing a code of e1 and f 6. I don't have the manual. Can someone tell me what it means? It will not get rid of the water or ring the clothes out in the finial rinse. It is a Maytag 2000 series front loader.

Toni
September 29, 2017
Answer:

Hello Toni, Thank you for your question. Unfortunately it seems like that error means that you have a motor tachometer error. Which has to do with your main board. You may have to run a diagnostic test. Usually when you take the kickplate off of your machine, there will be a tech sheet inside with that information. You may have to end up replacing your board. Good luck with your repair.

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Question:

Water drain pump can you find it

Ken for model number 110.24442300
November 13, 2017
Answer:

Hello Ken, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is PartSelect Number: PS11741239.See the link below on how to do the repair. Hope this helps! https://www.youtube.com/watch?v=eIhYVlFwg3c

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Question:

Lately, our machine has begun leaking from underneath as soon as the water valve is turned on for the fill hoses (at the wall). This is before any wash cycle has been started. Thank you for your help. I use this website so often!

Michael for model number LSR8233EQ0
November 8, 2017
Answer:

Hi Michael, Thank you for contacting us. I would suggest first taking a look at the inlet hose connections going to your valve. I wonder if maybe they have jimmied loose and now have started leaking while your appliance is trying to call water to fill the tub. If they have not come loose, I would then suggest checking for any breaks in your tubes. If you do not see any tears or breaks in your inlet tubes. It may be your valve directly that is leaking. I hope that helps. Good luck with your repair!

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Question:

My washer does not fill. At the rinse fill part of the cycle, water comes in at good pressure, but drains simultaneously. I tested the water valve for continuity, and it is okay. The drain pump spins freely as well. Sometimes the "no fill" happens at the start of the cycle. I have read that "if the washing machine is filling and draining simultaneously, then you will need to check the pump and the lid switch." The lid switch has continuity. The pump looks okay and spins (any other way to "check the pump")? I replaced the timer and it still fills part way and drains out, or it does not fill.

Joe
January 20, 2018
Answer:

Hello Joe, Thanks for your question. It can also be worth testing the pressure switch to see if it has continuity; replace it if it does not. Check the exterior of the pump to see if there are cracks or any signs of wear and tear with it, as that may be causing it to malfunction. Check as well to see if the pump is clogged at all. I hope this helps.

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Question:

My Whirlpool washer after it fully drains, takes about 5 10 minutes before it starts the spin cycle. Ultimately, it goes thru all of the wash and spin cycles and finishes. During these 5 10 minutes, it is at its' loudest and if the lid is opened and closed, it goes immediately goes into the spin cycle. I recently replaced the gear case due to no spinning. Thanks, greg

Greg for model number LSB6200PQ2
February 20, 2018
Answer:

Hi Greg, Thank you for your question. It sounds like your lid lock is not working correctly as it should. You may also want to check your timer and your motor as well. Just making sure they are both working correctly. I hope that helps. Good luck with your repair.

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Question:

Our Kenmore washer makes a loud clicking noise when draining. It does drain and spin. Is this possibly something to do with the water pump.

Richard for model number 11092389200
March 1, 2018
Answer:

Hi Richard, Thank you for the question. Sounds like something might be lodged in the pump. I suggest removing the pump and checking for debris. It is common to have coins sucked into the pump during a drain cycle. Hope this helps!

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Question:

My washer fills and agitated but doesn't drain. I've checked the drain hoses for debris and there is nothing blocking the hoses. Also, if i drain the tub and try the spin cycle, nothing happens.

Alex for model number LSR5121JQ0
March 4, 2018
Answer:

Hello Alex, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: drain pump, lid switch, direct drive motor coupling, clutch assembly, the timer switch and the drive motor. Hope this helps!

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Question:

My washing machine leaked out all of the water yesterday while i was washing a large load. Does the pump need to be replaced?

Kristin for model number TAWS700RQ3
March 19, 2018
Answer:

Hi Kristin, Thank you for the question. Only way to know for sure is to check the pump for leaks or damage. You will need to take a look under the appliance to see where the leak is coming from. Hope this helps!

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Question:

In final spin, the washer spins okay and all water is gone, but half the time there is still water and clothes are wet, have to spin again. I've replaced the clutch. Some have suggested timer, but i'm thinking the pump ps11741239 or hose clog. Can you help? Thanks

Mike for model number WTW5300SQ0
April 24, 2018
Answer:

Hi Mike, Thank you for your question. You may have to take a look at your direct drive coupler, and your drive block. It could also be that your washing machine is not spinning fast enough to let all of the water out. You could also check your hoses for clogs and you can check your drain pump. However if all of those parts are fine, you might actually want to take a look at your motor being the issue. I hope that helps. Good luck with your repair.

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Most Recent

Question:

Hello, does anyone know how high up this washer can pump out water? Moving to a new house and drain pipes in basement are at head height. Washer needs to pump up about 6 feet to get water to drains. Thanks.

scott for model number lsq9549lwo
August 5, 2018
Answer:

Hello Scott, Thank you for your inquiry. It is usually recommended for the drain to be less than at least 30 inches from the floor and less than 8 feet high. Washer pumps generally pump water at a rate of 15 gallons per minute, less for compact washers, and for each foot of additional drain pipe height, the flow rate will be reduced by approximately 1 gallon per minute. Hope this helps!

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Question:

Got this washer used from a parts scrapper, it was washing well for last 3 months but when i put it on small load(most of time) , it fills quarter way up then agitates for a few seconds then fills all the way up. I get it to wash from switching back and forth from regular wash to quick wash. It agitates for short time then drains and spins okay. My whites are not getting clean at all.

Keith for model number WTW57ESVW1
April 24, 2018
Answer:

Hi Keith, Thank you for your question. For will not agitating well, I would suggest taking a look at your agitator cogs, direct drive motor coupling, and your agitator itself. These parts may be broken, so a visual check would let you know for sure. If you think that it might be a water issue, I would suggest checking your water inlet valve and your pressure switch. I hope that helps. Good luck with your repair.

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Question:

After moving and attaching my washer to the connection in my apartment the hot water will not turn off. As soon as I turn the valve on from the main supply it starts running and won’t shut off until I turn the main line off. Will a new water intake valve solve this problem?

Lori
April 24, 2018
Answer:

Hi Lori, Thank you for the question. Yes, this sounds like an issue with the water valve assembly not closing. I suggest having the valve replaced. Hope this helps!

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Question:

Washer has slow drip into tub after cycle is finished and will continue for days to drip

Tim for model number WTW5500SQ0
April 24, 2018
Answer:

Hi Tim, Thank you for the question. This is normally a indication that the water valve, PartSelect Number: PS11746767 is defective and not closing to cut off water supply once the cycle was done. Hope this helps!

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Question:

Tub fills and agitates when tub trys to train their is a grinding noise i think its the pump not sure. It doesnt leak but tub dont drain and wont spin i believe the pump is bad but what to you suggest

Rudy for model number 11023832100
January 26, 2018
Answer:

Hi Rudy, Thank you for your question. If your tub is not draining or spinning, there are some parts that you will need to check to see which one is causing the issue. You will need to check the lid switch, the pump, the direct drive motor coupling, the clutch assembly, the lid switch actuator assembly and the agitator directional cogs. I hope this helps. Thank you and have a great day!

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Question:

My washer went through the wash cycle and drained without problem. It wasn't until it completely filled for the rinse cycle that water began pouring out from the bottom. Could this be the pump?

Gloria
January 24, 2018
Answer:

Hi Gloria, Thank you for your question. It could be the pump or the hoses that are connected to it that have come loose. You will need to check the pump and the hoses to see if they are working correctly. I hope this helps. Thank you and have a great day!

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Question:

I love your guys website. I've fixed my washer and dryer both several times which has saved us a tone of money. However, this time i am stumped. Two days ago my wife told me she thought we had a small inconsistent leak in our washer. Then today she came up and told me that the machine will not agitate or drain. If i leave it alone for a period of time it will start to agitate for a half second then there is a humming sound and then it does nothing in any setting. It still fills just fine if i set it to the biggest load. I'm wondering if it would be the pump, but that seemed weird to me that it would cause it to not drain and not agitate. Any thoughts would be greatly appreciated.

Zed for model number LSR8433KQ0
January 19, 2018
Answer:

Hi Zed, Thank you for your question. If the washer is leaking when the tub is full of water there may be crack or hole in the tub. You will need disassemble the washer to see if there are any cracks in the tub. If there is leaking, the water inlet valve may not be working correctly and you will need to test it with a multimeter. Check the pump as well. It is listed as a part to check if the washer is leaking or not agitating. Where the washer is not agitating, I would check the agitator cam, the 4 directional cogs, the bearing, the thrust spacer, the inner cap seal and the direct drive motor coupling. I hope this helps. Thank you and have a great day!

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Question:

Washer doesn't fill. At rinse fill part of cycle, water comes in at good pressure, but drains simultaneously. Tested the water valve for continuity, and it is ok. Drain pump spins freely as well. Sometimes the "no fill" happens at the start of the cycle as well.

Joe for model number EWT4400VQ2
January 17, 2018
Answer:

Hi Joe, Thank you for your question. If the washing machine is filling and draining simultaneously, then you will need to check the pump and the lid switch. I hope this helps. Thank you and have a great day!

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Question:

When i put a small amount of clothing, the machine will work good and spin them dry, when i put a large amount of clothing their not spinning properly and staying wet. I already change the agitator, the tube when i turn it clock wise is good but when i turn counter clockwise it also spins.

Vincent Strollo for model number LSQ9244EZ0
December 28, 2017
Answer:

Hi Vincent, Thank you for your question. If the is not spinning correctly and the clothes are still wet, you will need to check the direct drive motor coupling, the clutch assembly, the lid switch and the agitator directional cogs. Where the agitator is going both clockwise and counter-clockwise, I would check to see if the agitator directional cogs are installed correctly. If they are, then I would check the other parts that I have listed for you. I hope this helps. Thank you and have a great day!

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Question:

The washer starts to fill with water and after it gets about 4 inches of water in it begins to drain out the drain hose. What to do?

Rich for model number LSR5233EQ2
December 9, 2017
Answer:

Hello Rich, Thank you for writing. I would start by check your pressure switch and water inlet valve with a multimeter to see if they have continuity. The reading should be close to 0 ohms. If you are unfamiliar with a multimeter, there are videos available online to assist. Hope this helps!

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Question:

We have a smell of mildew coming from our washing machine and the right front clamp of the washing machine seems to be broken and can be lifted slightly and the tub moves very easy by use of your hand and seems to be getting worse. It washes and spins but moving the tub with your hand after its been sitting unused you hears sloshing of water. Could our pump be going out or is there another reason for this? Bought washer used from a friend a year ago. We wasn't sure if that front bracket or clamp that holds the top down has anything to do with the smell or the water that is standing somewhere inside causing the mildew smell.

Tanya for model number LXR7133JQ1
November 28, 2017
Answer:

Hi Tanya, Thank you for the question.I suggest checking the Balance Ring to see if it has come lose or is damaged.You can also check the gasket that sits between the tub and the tub right. The pump shoudl be fine if it is draining the water from the tub as normal.Hope this helps!

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Question:

When the washer goes into the spin/drain cycle the tub spins ,but the pump pumps water that is in the tub back into the tub, thru the fill port. No water comes out the drain hose.

Bob for model number 11029962891
November 17, 2017
Answer:

Hi Bob, Thank you for contacting us about this. If the water is not draining from your washer, there are some parts that you will need to check to see which one is causing the issue. You will need to check the lid switch assembly, the direct drive water pump, the direct drive motor coupling, the lid switch actuator assembly, the agitator directional cogs, the motor start capacitor and the motor. I hope this helps. Thank you and have a great day!

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Question:

Can you take apart the drain pump to see if there's anything inside? I don't see anything & it appears that it's turning. But before I replace it, I'd like to know if i can open it, like you're able to in other models.

Howard for model number WTW5310SQ0
October 24, 2017
Answer:

Hi Howard, Thank you for the question. No this pump is put together in a way that if taken apart it would no longer be usable. Hope this helps!

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Question:

Holes in top portion of the tub are clogged with lint,causing bad odor.

David for model number LSR6132EQ1
October 13, 2017
Answer:

Hi David, Thank you for the question. There is a filter under the basket you can clean. You will need to remove the inside basket to gain access to it. There is a kit you can use to replace the filter. Inner Tub Filter Plug Kit,PartSelect Number PS334684. Hope this helps!

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Question:

I have removed both clips and hoses the pump will not come off. Is it just stuck? Am i ok to force or pry off? I want to make sure i can remove old pump before i order new one. Thanks

Duane for model number LBR2121DW0
September 25, 2017
Answer:

Hello Duane, thank you for contacting us. We have a how to video that shows how to remove and install this part, you can follow the link below, hope this helps! https://www.partselect.com/PS11741239-Whirlpool-WP3363394-Direct-Drive-Water-Pump.htm#RepairVideo

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Question:

Washer fill only part way with water then agitates. My wife has to trick it by turning the knob to start again 2 or 3 times until it is full enough to wash the clothes then the washer runs normally.

Brent for model number 11029822801
August 31, 2017
Answer:

Hi Brent, Thank you for the question. I suggest replacing the timer. The timer controls most of the operations of the washer: water level, tub filling and emptying, length of cycles, and cycle setting sequences. Also if she can turn the knob to trick it then the it sounds like it is not going through the timer cycles like it should. Hope this helps!

Related Parts: Timer
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Question:

My washer/combo fills and washes but will not spin or drain. It did have a burning electrical smell before it had problems - the timer perhaps???

Signora for model number LTE5243DQ5
August 24, 2017
Answer:

Hi Signora, Thank you for your inquiry. It could be your timer, but I would actually have you check your drain pump. It sounds like something may have gotten stuck inside the drain pump and burned up the motor. Good luck, I hope this helps!

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Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 3.8 / 5.0, 214 reviews What's this?
1-15 of 214
794 of 850 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers, Socket set, Wrench set
Customer:
RICHARD from PHILA, PA
Replace water pump coupling
Removed casing tip over washer disconnected water pump. Disconnected motor then replace coupling then reassemble motor then replaced water pump.

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544 of 573 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers
Customer:
Tom from Granby, MA
Water pump leaking when machine used.
The hardest part of this job was pulling the machine away from the wall so the hoses could be disconnected and the machine flipped onto it's back. Putting the machine on it's back does two things. It drains the water left in the bottom of the tub so it won't pour out onto the motor when the old pump is removed, and gives the necessary access to the pump. Once the machine is on it's back you remove the hose clamps with a pair of pliers and disconnect the hoses. The pump is secured to the motor with a pair of spring steel retaining clips which are easily popped off by hand. Once the clips are removed, the pump is in your hand. Put the new pump in place, replace the retaining clips and hoses, and you're done. This has to have been the easiest repair I've ever done. I wish cleaning gutters was this easy.

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444 of 520 people found these instructions helpful
Parts Used:
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers, Screw drivers, Socket set
Customer:
Dexter from Milwaukie, OR
Washer made a loud banging noise at end of spin cycle, leaked water and agitator seemed loose
After entering the model number of your appliance you will be taken to a page where all of the parts are displayed by sections. On that page about in the middle there is a heading called "Find Part By Symptom." I figured out from there which symptom the washer had and read what other people were saying and how they made the repairs. Basically I had three problem areas, Noise, Leaking and a problem with the agitator. I focused on the loud noise first and decided I needed to replace the clutch/brake assemblies. I found the clutch parts page and on that page there was a video on how to make this repair. This video is all you need to gain access to all moving parts located under the cabinet. Which ever part you are replacing, I recommend watching this video! After removing the console, back panel and cabinet then laying the machine on its back just as seen on the video, I had access to the water pump, motor, transmission and related clutch/brake parts. As it turned out I did not need the clutch/brake assembly but as a precaution and because the parts were cheap, I replaced the motor coupling, water pump and tub wear pads. I decided to replace the agitator assembly because of several worn parts associated with the dog ears/drive shaft ETC. I put the machine back upright and took off the top cap on the agitator, then there is an inner cap with seal that gives access to the 7/16" bolt you must remove to remove the agitator. However once the agitator was removed I noticed metal shavings and play in the shaft. I used a spanner wrench to remove the spanner nut. I removed the Plastic Tub Ring (has several clips around the outer tub), then removed the inner washer tub to replace the Drive Block. Replacing the Drive Block stopped the loud noise at the end of the spin cycle. Now just reverse the order to put the machine back together and your done. For my situation it was best to take the machine apart and decide which parts I needed before ordering to minimize errors. These machines are made very cheaply and are designed to brake at some point in time and it is very easy to determine which parts are worn because most are made of plastic. In this process I also noticed where my leaks (did I say Leaks) were coming from. There were two hose clamps installed improperly from the factory, so check all clamps, hoses ETC. and you should be good to go.

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95 of 102 people found these instructions helpful
Parts Used:
  • Direct Drive Water Pump
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
Customer:
Stanley from Warwick, RI
Water leaking on floor
I removed the two spring clips that hold the pump and two wire spring clips that hold the hoses. Then I had to pry the pump off the shaft (it was frozen with rust). Then I cleaned the shaft with sandpaper and installed the new pump (which, by the way, came the next day, thank you very much) which made my wife very happy, and I thank you for that , too.

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86 of 112 people found these instructions helpful
Parts Used:
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
Customer:
Lowell from Dover, DE
Washer had water leak in lower front and would not drain.
Laid the washer on its back and found leak in water pump. Found out it was caused by vibration from motor with bad bearing. Removed pump and motor which were held on by clips. Both were removed and replaced without removing cabinet from machine.

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49 of 54 people found these instructions helpful
Parts Used:
  • Direct Drive Water Pump
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
Customer:
carrie from magna, UT
Bad water pump
We received the part we needed in a timely manner. First we took the back off the washer and found out later we didn't have to, because you can access the pump from the bottom of the Whirlpool washer and when we turned it on it's back a brass colored pin about 2" long fell out and we have no idea where it goes.Looking around the bottom frame we saw another pin in a plastic little cup mounted to the frame and another empty cup .So we changed the pump easy,put the pin in the empty cup and the washer runs great! That's our story.Still don't know what the pin is for,it's not on the parts schematic.

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31 of 33 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers, Socket set
Customer:
Chris from Morgan City, LA
Worn water pump and worn aggitator cogs
leaned and propped washing machine back to get access to pump, removed hose clamps and hoses,removed retainer clips, old pump was stuborn to remove but was able to pry off motor with screwdriver. sanded rust off metal shaft,put on new pump,replaced retainer clips, replaced hoses and clamps. set washer in upright position removed aggitator cap, used 7/16' socket with long extension,unscrewed bolt, pulled off aggitator sleave, removed cog unit, replaced cogs, put sleve back on and tightened bolt. I had the machine outside so I hooked up a water hose and an extension cord, put machine on small load and tested machine . worked like new. also when i finished the test I had noticed earlier that my hose screen had a mineral build up, cleaned that by lightly scraping and used little rust inhibitor that also tackles scales. total time was about 30 minutes. Wife is happy now and I was rewarded later.

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35 of 48 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers, Socket set
Customer:
Anthony from Webster, NY
Broken pump and burned out motor
The repair itself was very simply, probably largely due to the design of the machine which made getting to, and replacing the two faulty parts a cinch. Just unscrew the two screws on the motor brackets which hold the motor down, and remove the brackets. Then remove the two smaller brackets which hold the pump to the motor. Then remove the two clamps and hoses from the pump. Lastly disconnect the power supply from the motor and the pump and motor will then come out as one unit. Simply reverse the process when reinstalling the new pump and motor. I used a bit of oil to lubricate the new motor shaft but I am sure it probably isn't necessary. The job should take no more than half an hour tops.

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27 of 29 people found these instructions helpful
Parts Used:
  • Direct Drive Water Pump
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
Customer:
Noel from Pollock, ID
Severe water leak
1) Unplugged electrical cord
2) Removed hot/cold water hoses
3) Took drain hose from laundry room recepatcle
4) Moved washing machine to area where I could lay it down on its back (very important for easy fix)
5) Found (easy accessible in my case) water pump with an inlet and outlet water hose held on with spring clamps.
6) Removed each of the two clamps with pliers and each hose by twisting loose
7) Remove two metal clips holding pump to motor housing
8) Slide pump off shaft - removal is finished!
9) Reversed process for installation, making sure to gently align pump housing when the pump is aligned with the shaft
[probably took less than 15 minutes]

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26 of 31 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
Customer:
oscar from missouri city, TX
Water leak at pump
1. remove 2 hoses at pump using pliers to open hose clamps and sliding them out of the way.
2. remove 2 retainers holding pump with screwdriver.
3. remove old pump and install new pump
4. clamp pump using retaining clips
5. re-connect hoses

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27 of 37 people found these instructions helpful
Parts Used:
Difficulty Level:
Difficult
Total Repair Time:
More than 2 hours
Tools:
Pliers, Screw drivers, Socket set
Customer:
Bryant from Jacksonville, FL
Leak from the front, bottom edge
First I watched the vid, from this website that showed how to replace a pump on the Whirlpool model I have. It was very helpful. Then, on the same web page as the vid for washer pump replacement several DIYers describe how they did the repair and rate how difficult it was. This also was very helpful. The info from these two sources confirmed to me that it was the pump that was leaking. Tilting the washer back far enough so I could see the pump also visually confirmed it was the pump.
If the pump had come off easily I would not have had to take the cabinet off. All I would have had to do was lay the washer on its' back to get the pump off. But noooo, the pump was rusted so tightly to the motors' shaft that I had to be more aggressive, to remove the pump, than the measures mentioned in the vid.
After finally getting the pump off I saw that the end of the motors' shaft had corroded and was misshapened enough so that I had to "persuade" the new pump onto the shaft.
I also ordered these parts (1. Direct Drive Coupling 2. Agitator Repair Kit and 3. Clutch Assembly) after I read in the DIYers descriptions that many of them, who changed their pump, also changed these parts. Since my washer was 15 yrs old it made sense to replace these parts which usually wear out before the pump.
Unfortunately, after I got everything reassembled the new pump leaked more than the old one. Guess I over-"persuaded" the new pump onto the shaft. That, and I don't think the new pump is as well built as the original so it couldn't take much persuasion.
Now I either: 1. buy a new pump and motor or 2. buy a new washer which is what I'll most likely do.
If I had a do-over I would only get the pump. If it worked properly with no leaks, then I would buy the other 3 parts, if it didn't work, I would only be out $40 instead of the $95 I'm out for the 4 items. Being frugal or, as my family says, "cheap," I do have to be careful. There is a point where repairing something old is more a point of pride than good sense. I don't know where that point is and I definitely wouldn't have brought this up if the new pump had fixed the washer.
Also, after struggling for quite some time to put the cabinet back on, I Googled "how do I get a Whirlpool washer cabinet back on?" After watching one of the vids Google answered back-I was able to put the cabinet back on in less than 10 minutes.
I hope this has been helpful. Happy DIYing!

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16 of 19 people found these instructions helpful
Parts Used:
  • Direct Drive Water Pump
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers, Screw drivers
Customer:
John from Oklahoma City, OK
Washing machine leaking water
First, I'm glad I found PartSelect. The previous posts for this repair told me exactly how to replace the pump: I unplugged the washer and moved it out away from the wall (did not need to disconnect water hoses). Then I tilted the washer back and propped it up so I could get underneath. Using pliers, slid hose clamps back and disconnected hoses from pump. Using a screwdriver, popped off two clips, top and bottom, that hold the pump in place. Pump then slides right off the shaft. Installation is the reverse. Make sure you align the shaft with the pump. Delivery of my part was FAST - ordered it and got it the next day!

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16 of 20 people found these instructions helpful
Parts Used:
  • Direct Drive Water Pump
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
Customer:
Paul from Painesville, OH
Water was leaking at the pump
Actually this is kinda funny. I ordered the part and it arrived when I was out of town on business. My 20 year old daughter tipped the washer up on its end, and replaced the pump herself in less than 30 minutes. Her only complaint was that no one told her to block the washer up as it almost fell on her.

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15 of 19 people found these instructions helpful
Parts Used:
  • Direct Drive Water Pump
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
Customer:
michael from westmoreland city, PA
Water leaking from pump
Removed the clips. Pulled out the old pump. After trying to get the new pump on the shaft of the motor, I realized that some corrosion had built up on the motor shaft. I got a small tack hammer and very lightly tapped the shaft to remove the corrosion. The pump then slid on the shaft with no problem. Replaced clips. Job complete.
The corrosion on the shaft cracked the plastic piece where the shaft connects and this is what caused the problem in the first place.

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13 of 14 people found these instructions helpful
Parts Used:
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Wrench (Adjustable)
Customer:
John from Solana Beach, CA
Leaking drain pump. Obviously a common problem with this washer
Just turned the washer on its side, popped out the two retainer clips with pliers and screwdriver, pulled the pump out by hand, put the new one in and replaced one rusty clip with the new one from parts select, and used the other old one. I ordered the parts on Monday, and they came tuesday, even with the standard shipping. Also the website parts diagram and whole website design is good.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11741239
Manufacturer Part Number: WP3363394
Brand
Model Number
Description
Kenmore
106.82872600
Washer - Kenmore Washing Machine Model 106.82872600 (10682872600, 106 82872600) Parts
Kenmore
110.1050299
Washer - Kenmore Washing Machine Model 110.1050299 (1101050299, 110 1050299) Parts
Kenmore
110.2071299
Washer - Kenmore Washing Machine Model 110.2071299 (1102071299, 110 2071299) Parts
Kenmore
110.2086299
Washer - Kenmore Washing Machine Model 110.2086299 (1102086299, 110 2086299) Parts
Kenmore
110.2087299
Washer - Kenmore Washing Machine Model 110.2087299 (1102087299, 110 2087299) Parts
Kenmore
110.2371220
Washer - Kenmore Washing Machine Model 110.2371220 (1102371220, 110 2371220) Parts
Kenmore
110.26058590
Washer - Kenmore Washing Machine Model 110.26058590 (11026058590, 110 26058590) Parts
Kenmore
110.2690290
Washer - Kenmore Washing Machine Model 110.2690290 (1102690290, 110 2690290) Parts
Kenmore
110.26902962
Washer - Kenmore Washing Machine Model 110.26902962 (11026902962, 110 26902962) Parts
Kenmore
110.2882790
Washer - Kenmore Washing Machine Model 110.2882790 (1102882790, 110 2882790) Parts
Kenmore
110.29601690
Washer - Kenmore Washing Machine Model 110.29601690 (11029601690, 110 29601690) Parts
Kenmore
110.828918100
Washer - Kenmore Washing Machine Model 110.828918100 (110828918100, 110 828918100) Parts
Kenmore
110.828918110
Washer - Kenmore Washing Machine Model 110.828918110 (110828918110, 110 828918110) Parts
Kenmore
110.828918120
Washer - Kenmore Washing Machine Model 110.828918120 (110828918120, 110 828918120) Parts
Kenmore
110.828918130
Washer - Kenmore Washing Machine Model 110.828918130 (110828918130, 110 828918130) Parts
Kenmore
110.92093320
Washer - Kenmore Washing Machine Model 110.92093320 (11092093320, 110 92093320) Parts
Kenmore
110.92093720
Washer - Kenmore Washing Machine Model 110.92093720 (11092093720, 110 92093720) Parts
Kenmore
110.92293510
Washer - Kenmore Washing Machine Model 110.92293510 (11092293510, 110 92293510) Parts
Kenmore
110.92570200
Washer - Kenmore Washing Machine Model 110.92570200 (11092570200, 110 92570200) Parts
Kenmore
110.9281100
Washer - Kenmore Washing Machine Model 110.9281100 (1109281100, 110 9281100) Parts
Kenmore
110.9975820
Washer Dryer Combo - Kenmore Washer/Dryer Combo Model 110.9975820 (1109975820, 110 9975820) Parts
Kenmore
110088732791
Washer Dryer Combo
Kenmore
11010202000
Washer
Kenmore
11010202001
Washer
Kenmore
11010502990
Washer
Kenmore
11010502991
Washer
Kenmore
11010852990
Washer
Kenmore
11010852991
Washer
Kenmore
11012202100
Washer
Kenmore
11012502100
Washer