If you notice that your dryer is noisy or will not tumble, then you may need to replace the drum roller shaft washer. This drum roller shaft washer is just under an inch in diameter and is sold individually. It is located on the shaft of the drum roller, in the interior of your dryer. To access the drum roller shaft, you will need to remove the front panel of your dryer, and then remove the drum. Before completing this repair, be sure to disconnect the power source from the dryer. Tools required for this repair include a 5/16 nut driver, a stubby Phillips screwdriver, and a pair of snap ring pliers.
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November 22, 2017
Are these washers the metal wave washer
Thank you for your question. These are fibre washers. There is video listed with the part on our website that you may reference for more information. I hope this helps. Thank you and have a great day!
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November 18, 2021
Hi. I just received my replacement drum rollers. But I noticed that both included washers are flat. The original rollers had a "spring" type flexible convex washer on the back side of the roller against the machine to keep it away from the metal back wall. In any event, one of the spring type washers was completely chewed up when I removed the original wheel. Is it ok to use a regular flat washer like the ones that came with the new rollers in place of the spring type bent flexible washer? I don't see the spring type flexible washer on the parts list. Am I making sense? Please let me know asap so I can get the dryer going again. Thank you!
For model number MDG9606AWW
Hello Geoff, Thank you for the question. Maytag has made updates to the Drum Support Roller and can now be used with the Flat Washers that are included. We hope this helps!
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29 days ago
Dryer will not start. Only after approximately 30 minutes did it start and run for a short while five or 10 minutes. After trying to restart it for several minutes will not start. possible overheat?
For model number MDE9420AYW
Hello Dennis, thank you for contacting us. Please inspect the door switch, part number PS1964648, and make sure it is not shorted. If this is not the case the issue is probably related to a faulty thermal fuse, part number PS11741067, a defective high-limit thermostat, part number PS11740647, or a problematic cycling thermostat, part number PS11740684. Please check these parts to pinpoint the faulty one. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
Motor buzzed and dryer drum would not spin when pressing start
From the first time the motor buzzed (but dryer tumbler then started to turn), 2 weeks elapsed for the dryer drum to stop turning altogether. If this occurs, DO NOT continue to push the start button because the motor armature wiring will heat up and the insulation will begin to melt and smell - a SAFETY HAZARD. Unplug dryer and lockout/tagout as appropriate.
Through basic troubleshooting, discovered the motor had seized up. Since the unit was about 10 years old and it had to be disassembled for replacement, the decision was made to replace "likely to fail mechanical components including motor, belt, both rear drum rollers/shafts, idler arm pulley/assembly/wheel, associated washers, snap rings and both front glides. Reviewed the PartSelect website and drawings, ordered the parts and they delivered on time. Buy the correct sized snap rings at a local hardware, they're much less expensive. Also once inside your dryer, you'll likely find alot of lint to vacuum out...have fun.
I went online and Googled several resources that showed how to remove the front dryer panels, as well as PartSelect repair stories. From that point on, I took photos as I was disassembling so I would know how to put it back together. Utilize pictures or whatever system you prefer to keep track of taking something apart and putting it back together.
Remove the dryer door, then the front panel Disconnect wires to the light, dryness sensor and door switch. Note belt and pulley configuration that is near the motor-this will help you later when reinstalling the belt. Also note if the ribbed side or the flat side of the belt is against the outer drum wall. Remove the door shroud.
Slip the belt off the idler pulley wheel. Remove front drum support, then dryer drum Note which end of the dryer drum is the front and the orientation of the glides on the drum support. Discard old belt. Drill out and remove the old front glide supports, then install/rivet the new glides.
Remove both old rear drum rollers/shafts, washers, etc. The rear drum roller shafts are secured to a back bracket by a hex nut....feel around you'll figure it out. Replace new roller shafts. Lightly grease using a high quality silicon grease, then replace new washers, roller, snap ring, etc
Carefully unplug wiring harness on motor, there are fragile clips on each end. Don't forget a separate ground wire from the harness is attached to the motor mount bracket. Carefully release tension on the idler arm spring. Using the correct size nut driver, remove three screws (on this model) then take out the motor/idler arm assembly. Remove the old idler arm/pulley assembly. Remove the motor mount clips on each end of the mount (I used a wide blade screwdriver). Remove and replace the motor. Motor configurations changed after Whirlpool bought Maytag, so orient it correctly insuring mounting gasket "nubs" on each end of the motor correspond to the cutouts on the motor mount. Reinstall the motor mount clips. Replace the new idler arm assembly/pulley wheel; grease moving parts with high quality wheel bearing grease. Replace motor/mount bracket assembly back into the dryer. Replace ground wire to motor mount bracket and plug wiring harness back in. Reinstall idler arm spring.
Place belt back on the dryer drum and move into place on rear rollers. Reinstall front drum support. Dryer drum should turn relatively easy. Insure belt is oriented on the drum correctly before connecting belt to motor shaft end and idler arm wheel pulley (the picture you took comes in handy here).
dryer was noisy, tumbler rollers and shafts wore out
disassembled dryer and removed and replaced rollers and shafts and installed new belt while i was at it. very easy fix, ordered parts from PARTS ELECT.COM , excellent website with great views of my machine made it east to order correct parts.very fast delivery , will use partselect again! HIGHLY RECOMMEND
Remove top two front cover screws. Disconnect wiring. Set aside front cover - door assembly.
Remove two screws at top of the vertical riser cover to expose entire dryer interior. Remove filter. Remove screws to blower cover plate. Remove 4 screws that fasten front drum guide assembly. Remove drum. remove and replace 2 drum support rollers . Replace one rusted drum roller shaft. Replace both drum rollers and non-metalic washers.
Drill out 4 rivets holding two front drum glides. Replace and rerivet new drum glides.
Pry back slighty the many retention points around the front drum assembly which hold the front drum felt seal. Refit the new front drum felt, pressing the retaining clips back in place with a screwdriver.
Replace tumbler motor belt.
Install Drum. Install front drum retention assembly. Install new blower seal with reassembly of blower cover.
Dryer tub rollers making loud noise. Dryer would not dry on automatic cycle.
Disconnected dryer, took off front, took off screen housing, took belt off pulley and lifted out tub. Removed snap rings from roller shaft and removed rollers. Then removed roller shafts. Reversed procedure and added new shafts, rollers, washers, nuts and snap rings. Put tub in and put belt on pulley. Replaced auto dry sensor before replacing lint screen housing and connected wiring. Put front on and connented dryer. Be very careful when working with roller shafts. My wrench slipped and I ended up with 8 stitches in my right hand. The sheetmetal is sharp!
Original problem: Blower fan came loose from the motor shaft.belt and was making a noise clothes were slow drying. Second problem appear upon inspection: idler pulley bracket shaft severely worn.
Replacing the blower fan took way too long, like 4 hrs, because I didn't know how to disassemble the dryer and get to the problem. Replacing the idler bracket and assorted retaining rings and washers was fast, something like 1 hour. Disconnect the power cord, exhaust hose, and gas line. Remove two screws at the bottom of the face of the machine, unplug the electrical harness to the door light, switch and ground and remove the front of the machine. Remove the access panel at the back of the machine and remove the belt from the idler pulley. Remove the four screws holding the front drum support assembly and remove the drum. Replace some old retaining rings and the spring washers on the drum support rollers. Around back assemble the idler pulley assembly with some new washers and the old roller which seemed in good condition. Put it all back together. About one hour.
My 11 year old grandson and I did the repair together. He had a blast and I did too. First we removed a bunch of screws that got us no closer to getting the machine apart than when we started. Then I remembered from the last time I had the machine apart that there are two screws just below the door, angled as not to be visable unless you know where to look. Once we removed those the from came off. We removed the wires for the door light and heat sensor, remembering the order of the wires for later reinstallation. Then we undid the bolts holding down the top. Once the top was removed we took off the belt and removed the drum. We used the retainer pliers to remove the retainer ring from the first roller. We removed the roller and also the shaft as this roller was the noise maker and the shaft was not in reusable condition. We installed a new shaft, roller washer, roller, another roller washer and then the retainer ring. We repeated the same process on the other roller, although we did not replace the shaft as it was in good condition. It turned out I did not need to order the shaft washers as the rollers came with washers. Oh well, its not a good job unless you have parts left over when you are done. Once we replaced the rollers we commenced reinstallation. But first we had to google for diagram of the proper belt installation, which we found and that got the drum and belt installed properly. Thankd god for the internet. Once we had the drum installed we put the machine back together in the opposite order we took it apart. An operational test showed we did the job right, no more squeaking. The only injury was my grandson cut his thumb right after I gave him the speech about watching where your hand is going to end up when that bolt breaks free. It broke loose and into the metal bracket went his thumb. Oh well it was a good lesson and it was not a bad cut. All in all a good repair.
We went to Lowe's to look at a new washer/dryer set. We told the sales lady what our dryer was doing, she said she had that problem before and told us it was probably the rollers had gone bad. The next morning, 5 a.m my wife couldn't sleep so she took the dryer front off, pulled out the tumbler and found the rollers, the lady was right . My wife already had your web site pulled up on the computer so I could look to see what parts I needed. We called to order our parts, we were told it would be 2-5 days before they would get here, they were here the NEXT DAY!!! That was awesome!! I put the new roller on, my wife put everything back together, she turned the dryer on and.... it was so quiet we weren't sure if it was on so I opened the door and held the button to watch it turning, peacefully. Thank you all and the sales lady at Lowe's for saving us $1200. We did our repair with your parts and only spent $85.00.
This website is awesome. After imputing my dryer model I was able to select from the list if symptoms my issue...Dryer will not start. From there was percentage of issues that would cause my issue. After determining it was the motor (after 25 years who would have thought that!!!). In this process I discovered other non related issues that i should attend to. So I basically rebuilt the dryer and it worked right away. I am retired military and in the tax preparation/representation business now, so a lot of this was new to me. The detailed instruction and especially the videos provided foolproof methods to complete each of the repairs. It was a little time consuming but very easy to complete. I did gain some new tools and diagnostic equipment that will come in handy in the future. Now I am going to tackle my daughters dishwasher. Thank you Parts Select and Steve (on the videos). John Beazle