Retaining Ring WP23748 | Official Whirlpool Part | Fast Shipping | PartSelect
Retaining Ring – Part Number: WP23748
( Grid squares measure 1x1 inch )
Retaining Ring – Part Number: WP23748 Retaining Ring – Part Number: WP23748 https://partselectcom.azureedge.net/Schematics/Maytag/17847.gif

Retaining Ring

PartSelect Number PS11740487

Manufacturer Part Number WP23748

Manufactured by Whirlpool

Product Description

Retaining Ring Specifications

The metal retaining ring, which is under an inch long, holds the rear wheels on the axels of the dryer. The main reason why it would need to replaced is if the retaining ring has sprung out of place or is damaged. Some the symptoms could be that your dryer does not tumble, it makes a loud buzzing noise, or if it pumps, but will not spin. The tools needed for this project are a putty knife, 5/16 nut driver, and snap ring pliers. Refer to the installation video and diagram for further instructions and guidance. Customers ranked this replacement project as easy.

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Troubleshooting

This part fixes the following symptoms:

Noisy | Will not tumble | Will not agitate | Pumps but will not spin

This part works with the following products:

Dryer, Washer, Washer Dryer Combo.

This part works with the following brands:

Amana, Speed Queen, Maytag, Crosley, Magic Chef, Admiral.

Part # WP23748 replaces these:

23748, AP6007373, R0601527.
Questions and Answers
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Part Videos

Replacing your Amana Dryer Retaining Ring

Customer Repair Stories
Average Repair Rating: 2.9 / 5.0, 35 reviews What's this?
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David from Underwood, IA
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Socket set
Parts Used:
WPY54414, WP40113601, WP40111201, WP37001298, WP37001042, WP23748, 12002090, WP500121, WP233520
Loud banging sound. Worn out roller.
Pulled off the lower panel with 5/16 socket.Pulled off the door assembly by removing the two screws at the bottom of the door assembly. I pulled down a little and then out. be carefull of the wires. Other posts said to remove. The wires were long enough I did not have to remove them. I just leaned it against the wall. I then removed the 4 screws that hold the front piece in.pulled it off replaced brackets , installed self adhesive felt(stuck good) and then glides. Mine were thin but not the problem. I then reached under the drum and released the belt from the tensioner. I then pulled the whole drum out.This is the time to vacum out good. I could get to the rear rollers very easy. The left roller was shot and the shaft half wore into(the problem). I pulled off the two screws holding the roller support. Normally You have to remove the wheel with snap ring pliers first to remove the support. In this case snap ring long gone. Replaced support shaft, installed thrust washers and roller with grease for both sides. The right support shaft was still good. Removed tensioner pulley and inspected. It was just as good as the new one. Cleaned and greased and reinstalled. Put new belt on the tub and slid it back in. Be carefull to get the belt on the proper side of the tensioner. I then installed the front supprt in place to support the tub with the 4 screws. Spun the tub(felt good) then reached under and reinstalled belt to motor and tensioner. Spun again to check for belt alignment. (Check) Reinstalled door an lower panel. Test Quiet Sounds like new. Very easy! I hope this helps someone just as the other post has helped me. Blessings to all.
158 of 228 people found this instruction helpful.
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Bryan from Everett, WA
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
Parts Used:
WPY54414, WP37001298, WP37001287, WP37001042, WP56076, WP40113601, WP23748
Dryer would make hmming noise and motor was loud like there was some resistance. Dryer would overheat and shut down
I removed the covers, released the belt, pulled the drum, replaced rollers, glides, idler pulley and motor. The motor was the main issue but I replaced the rollers, idler and glides while I was in there. My biggest challenge was the clips that hold the motor in place. The hooked over a metal ear. I was able to use a big strait slot with downward pressure to release and reinstall.

The illustratations on the web site made ordering the correct part easy and the part fit perfectly so this repair job could have been accomplshed by anyone with very basic mechanical understanding.

Thank you
89 of 155 people found this instruction helpful.
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JOHN from CORPUS CHRISTI, TX
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
Parts Used:
WP37001042, WP233520, WP40113601, WP40111201, WP23748
Dryer would squeal when drying clothes
Unplugged dryer, turned off gas, raised front of dryer with two 2X4's on edge resting on legs, removed two lower panel screws, removed lower panel. Removed lower blower & filter assembly, screws (3) are on the inside of drum. (Good chance to clean it out) Removed two lower front upper main panel screws. Supported top panel with wood for access. Removed panel slowly, marked wires that go to door switch, set panel aside. Removed tension on belt by reaching in on the right lower side and unhooking the tensioner from belt, look to see how it is installed, for reinstallation on assembly. Pulled drum out slowly as not to damage seals on drum. replaced parts, attached with self tapping screws.(screws all the same size) reassembly in reverse order. Will need to put belt on drum before installing drum. Check drum alignment with rollers and seals. Used very small amount of high pressure grease on roller bracket and shaft assembly where the support roller shaft spins for lubrication. All's quiet. (Vacuumed out inside while dissassembled)
35 of 41 people found this instruction helpful.
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Dan from Newfield, NY
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Screw drivers, Socket set, Wrench set
Parts Used:
WPY54414, WP40111201, WP37001144, WP23748, WP233520
Dryer wouldn't rotate the drum.
Removed the screws holding the bottom to the sides (but after taking it all apart, I think I could have done the repair by just taking the front off :-(.
Removed the screws holding the front to the sides. Noted the wiring (three wires go to the front door switch). Removed the wires from the switch (they are quick connects, so no tools necessary). Removed the front. Pull the drum out.
Disconnected the spring from the idler pulley lever. Removed the bolt and nut holding the idler pulley lever assembly to the bottom. (The old pulley had basically frozen in place which caused the belt to break). Put the new washers, wheel assembly and retaining ring on the new idler pulley lever. Bolted it back in place. Connected the spring. Put the new belt around the drum and slid the drum into place. Put the belt around the motor pulley and past the idler wheel (make sure it is on the correct side so this takes up the tension). Put the bottom screws back in. Connected the wires back up to the front. Put the front in place. (Make sure that the drum is properly seated in back so the front goes on and the drum will turn). Put the front screws back on.
21 of 605 people found this instruction helpful.
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James from North Kingstown, RI
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Pliers, Socket set, Wrench set
Parts Used:
WPY54414, WP37001144, WP23748
Dryer making loud squeeking noises
The pully wheel was completely worn down as the belt had cut into it over time. I'm not sure if the lever and shaft needed replacing but since the part was inexpensive I decided to replace it as well as the wheel. The easiest way to access the parts was to turn the dryer on its side and remove the bottom panel of the dryer. This eliminated the need to remove the drum. It was then easy to reach in with a wrench and remove nut and bolt that held on the pulley lever. I also had to remove the spring which was attached to the lever. Next I put the new pully wheel on the shaft of the new pulley lever. The most difficult part of the job was installing retainer clip which holds the wheel on the shaft. This took a little persistance. After this was done it was simple to put the assembly back in place, reattach the spring and tighten the nut and bolt. I then replaced the bottom panel of he dryer, turned it upright and plugged it in. The whole job took just over an hour. One tip: Before removing the old assembly, I took a picture of it with my cell phone camera so I would remember how it went back together.
14 of 14 people found this instruction helpful.
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David from Raytown, MO
Difficulty Level:
Difficult
Total Repair Time:
More than 2 hours
Tools:
Nutdriver, Pliers, Socket set
Parts Used:
WP27001028, WP27001006, WP233520, WP40045001, WP23748
Idler pully seperated from bushing
first I unplugged the electrical plug then I removed the lower covet by taking out the 5/16 screws. I then took out the 5/16 screws that hold the top part of the front cover and removed it.
I then worked the belt off the aggitator pully and removed the hoses from the pump. I then used a 1/2 in soclet on long extension th remove the four bolts that hold the motor and pump assembly. I then worked the assembly out of the cabinate and using a long #20 torx bit I removed the pumfrom the housing. I removed the belt, then I removed the housing off the motor and replaced the Idler bracket with the idler pully. I then re-assembled it in the reverse of taking it apart. Works great with the new idler and belt.
David Hilton
14 of 16 people found this instruction helpful.
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Jim from Frisco, TX
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Wrench set
Parts Used:
WPY54414, WP37001144, WPW10139757, WP233520, 500824, WP23748
High pitched squealing noise for about 5 minutes when I first turned the dryer on. As the problem worsened, the squealing became more prevalent and annoying.
Removed the two sheet metall screws on the front foot panel, removed the four screws holding the door assembly, wrote down the wiring placement for the front door, removed the blower bulkhead assembly by removing one screw in the bottom of the dryer. Removed two screws and propped the dryer top panel up at a 45 degree angle to gain additional clearance. Removed the drum and belt from the front and back seals by applying simple outward pressure. Removed the screw in the bottom of the motor assembly allowing me to reposition the assembly for easy access. Removed bolt holding old Idler arm assembly. Assembled new Idler pulley referring to old assembly. Reversed the process to complete the repair. Note: I found it easier to simply hang the dryer belt over the dryer drum when replacing the drum in the dryer. First you need to place and align the drum then route the belt back to the moter pulley and then over the idler pulley. if you try to put the belt over the motor and then align the drum, it is difficult to keep the belt on the pulley. It might help to draw a diagram of the belt route or obtain the belt route diagram from the website for reference. Very easy job.
13 of 17 people found this instruction helpful.
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Jim from Swanton, OH
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Pliers, Screw drivers, Socket set
Parts Used:
WP40045001, WP27001006, WP23748, WP233520
Squeak and slight burning smell during spin cycle.
I took off the lower front panel and “watched” with a flashlight during the spin cycle. I could see that the idler pulley was intermittently stopping and starting. The back of the drive belt was also worn in the center. When the idler pulley was moving, it squeaked, when it didn’t, the friction wore the belt and made the smell.

To replace the Idler Pulley Wheel:
1. Take off the lower and upper front panels to access the motor assembly.
2. Remove motor by loosening four bolts.
3. Remove spring that applies tension to the idler pulley.
4. Remove the electrical connector by squeezing the plastic tab on top.
5. Remove hoses by gripping clamps with pliers (put down rags first to catch water)
6. Unhook belt from tub pulley
7. Remove 1 cabinet spring to make it easier to remove motor
8. Remove motor.
9. Remove allen screws holding the pump to the motor
10. Remove the pump and belt (take note of the location of the belt before removing).
11. Remove retaining ring to replace Idler Pulley Wheel (this was probably the trickiest part; I used a very tiny needle nose pliers and straight screwdriver).
12. Replace the washers on either side of the Idler Pulley Wheel as well as the retaining ring.
13. Replace belt.
14. Reassemble in reverse order.
15. Be thankful for the money you saved on a service call.
11 of 13 people found this instruction helpful.
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Berry from Mt Sidney, VA
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers, Socket set
Parts Used:
WP27001007, WP233520, WP40045001, WP23748
Washe would not spin clothes or agitate well
Pulled motor, as the belt will not come off unless you take to water pump off off the motor. Installed new idler wheel, washers, clips and belt. Reinstalled motor.
Works good and hopefully lasts a long time!
8 of 11 people found this instruction helpful.
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Remy from Santa Maria, CA
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers, Screw drivers, Socket set
Parts Used:
WP40113601, WP37001042, WP23748, WP233520
Noisy drum support rollers
1-Unplugged drier
2-removed lower panel-(2)-8mm screws
3-removed intake from fan-(3)-8mm screws
4-removed dryer's front panel-w/door assembly-(2)-8mm screws. (note there is a door switch you will need to disconnect the wires and remember which terminals they go to.
5-remove the front drum support-(4)-8mm screws
***** at this point the drum is exposed *****
6-reached under the drum pulled the tensioner to relieve tension on belt, then dismounted the belt from only the tensioner and motor shaft; leave the belt on the drum!
7-pull drum toward you and forward about 3-to-4 inches, this exposes the drum rollers.
8-use a screwdriver and pry-off the retaining clip on the end of the roller's shaft and remove the roller.
9-remove the roller support-(2)-8mm screws
10- reinstall new roller support
11- apply a light coat of disc-brake hi-temp wheel bearing grease to the roller support shaft, very light!
12-install a new wavy thrust washer, new roller(note they will say "front" on the side that should face you. Don't mount it backwards!
13-install the outer thrust washer and the new retaining clip; use a flashlight for this part!
14-repeat for the other drum roller.
**** while you have it apart use a vacuum to remove lint from every where you see it; it is a fire hazard!
**** if you think you need a drive belt now is the best time to change it *****
15- re-assemble the dryer in the reverse order, don't forget to re-install the drive belt and be careful not to pinch the door switch wires.
16-re-plug the drier and test
6 of 7 people found this instruction helpful.
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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11740487
Manufacturer Part Number: WP23748
Brand
Model Number
Description
Amana
7493-LEM437
Dryer - DRYER
Amana
AA3110
Washer - Top Loading
Amana
AA3111
Washer - Top Loading
Amana
AA3210
Washer - Top Loading
Amana
AA3410
Washer - Top Loading
Amana
AA4110
Washer - Top Loading
Amana
AA4111
Washer - Top Loading
Amana
AA4210
Washer - Top Loading
Amana
AA4211
Washer - Top Loading
Amana
AA4410
Washer - Top Loading
Amana
AA4411
Washer - Top Loading
Amana
AA5121
Washer - Top Loading
Amana
AA5220
Washer - Top Loading
Amana
AA5221
Washer - Top Loading
Amana
AA5222
Washer - Top Loading
Amana
AA5420
Washer - Top Loading
Amana
AA5421
Washer - Top Loading
Amana
AA6121
Washer - Top Loading
Amana
AA6221
Washer - Top Loading
Amana
AA6421
Washer - Top Loading
Amana
AA7131
Washer - Top Loading
Amana
AA7231
Washer - Top Loading
Amana
AA8431
Washer - Top Loading
Amana
AA9131
Washer - Top Loading
Amana
AA9231
Washer - Top Loading
Amana
AA9431
Washer - Top Loading
Speed Queen
ADE30RGS171TW01
Dryer - DRYER
Speed Queen
ADE3LRGS171TW01
Dryer - DRYER
Speed Queen
ADE41FSS171TN01
Dryer - DRYER
Speed Queen
ADE4BFGS171TW01
Dryer - DRYER