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Ice Auger Drive Motor

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PartSelect Number PS11739848
Manufacturer Part Number WP2252130
Manufactured by Whirlpool

This motor rotates the auger. When the auger rotates, it pushes ice out of the bin, through a chute to the user.

This part works with the following brands: Kenmore, KitchenAid, Whirlpool.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.
  • Will Not Start.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Recent

Question:

Motor starts to dispense ice, then stops. Then won't try for several minutes, then same result. Is it the auger motor that's bad?

Steve Booher for model number GD5NVAXSA00
Answer:

Hi Steve, Thank you for the great question, Looking through our list of symptoms and repair help it seems the most common part to be replaced to fix the issue is the Ice Auger Drive Motor PS11739848. If you are able to take the bin apart and see that there is no physical damage to the parts inside the motor may need to be replaced. Hope this helps!

2 people found this helpful.

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 4.0 / 5.0, 6 reviews What's this?
1-6 of 6
 

178 of 200 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Screw drivers
Customer: Jack from Naperville, IL

Ice dispenser motor stopped

My Kitchen-Aid ice dispenser had stopped working. I ordered parts and began the repair as soon as the parts arrived. Removed front cover of the ice dispensing station. Two screws at the bottom of the faceplate, under the tray section. Opened the freezer door and removed the ice bucket. Under it I found the connecting drive shaft that links to the auger inside the bucket. Two screws were easily removed and the parts lifted out. The drive shaft was now exposed and could be lifted straight up and out. Back to the front of the door. Now I got to work on the motor itself. It was under a piece of cardstock that protects the area from accidental electrical contact. The motor is held on with 4 screws. The nut driver removed them easily. The new motor was an exact replacement. I substituted the old motor with the new one. At this point I dropped in the new drive shaft from above, inside the door, and made sure it mated properly to the auger motor. Then I re-aligned the holes of the motor bracket, replaced the screws, redressed the wires in the area and put the face plate back on the front of the freezer door. Put the ice bucket back in place, and it worked. Took about 20 minutes.
Saved myself a ton of money having a serviceman come out.

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44 of 61 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Nutdriver
Customer: bret from enid, OK

Ice dispensor didn't work

removed front cover to the ice maker. checked the electric motor to if it was frozen. Moved it back and forth. Still didn't work. Removed electric motor by removing four screws. Found that electric motor would work when laying on its side but not when correct position. Guessed it was a short in the motor but the motor is completely sealed so simply replaced the electric motor. Removing and replacing the motor took less than15 minutes. Motor and seals were less than $100.00

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25 of 43 people found this instruction helpful

Parts Used:
  • Ice Auger Drive Motor
Level of Difficulty: Easy
Time to do repair: Less than 15 mins
Tools: Nutdriver
Customer: Robert from Surprise, AZ

The ice would not crush or deliver ice out

took the old motor out and replaced it with the new one along with the drive shaft.

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3 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Mauricia from SAN ANTONIO, TX

Was not dispensing ice

PLEASE UNPLUG REFRIGERATOR FIRST. Through You Tube, removed the ice door parts and carefully replaced all the components with use of a screw driver. Cover detaches from the bottom and move upward when loose. May have silicone around cover. Once complete attach cover back on. The inside of the freezer door right under the ice container you need to remove the guard and looking up under it you will see the cover with 2 screws, remove and ice auger drive motor will be exposed. carefully drop down and unplug electrical feed band and replace with the new one and push up again, screw back cover and done. IT IS WORKING BEAUTIFULLY!!

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2 of 3 people found this instruction helpful

Parts Used:
Level of Difficulty: Easy
Time to do repair: 30 - 60 mins
Tools: Screw drivers
Customer: Nathan from OCEANSIDE, CA

Light and fan buttons not working

The buttons are easy to access. Disconnect the power to the oven then just remove the center grill on top of the microwave then remove the screw attaching the left side grill and remove the grill this will allow access to the upper screw holding the left side panel then open the oven door and use a long slender Torx driver to remove the two screws in the side of the panel then remove the screw holding the left side lamp cover and remove the cover and then remove the left side air intake screen this will allow access to the wiring to the switches and the connector that must be disconnected to allow removal of the side panel, the connector has a small tab that must be depressed to separate the connector, be certain to disconnect the wiring before attempting to remove the side panel as the wiring is too short to allow removal of the side panel while the wiring is connected, after the wiring is disconnected the side panel can be pulled away from the oven it is simply clipped in place and will be removed by pulling it straight toward you after the panel is removed two screws hold the switch circuit board to the side panel, the buttons are part of a fragile plastic tree that is sandwiched between the side panel and the circuit board use care when installing the replacement buttons and circuit board my replacement buttons needed to be reformed by slight hand pressure to make them fit properly. To reassemble just follow the same steps in reverse order. This is a simple operation that can be done in about an hour.

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2 of 3 people found this instruction helpful

Parts Used:
  • Ice Auger Drive Motor
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver, Pliers, Screw drivers
Customer: michael from NEW CANTON, IL

Ice auger moter

this is the 2006 model.remove the bottom tray to access the two screws that hold the cover on then remove the screws.the cover will slide out but is kinda tight cause of the door handle but will come out without removing the handle.then open the door and turn off the ice maker and remove the ice bin.there are two bolts to remove with a 1/4 inch nut driver to remove the plastic piece. you can then remove a metal piece and spring that sits on the drive shaft. i used a pair of needle nose pliers to remove the drive shaft cause my fingers were too big to fit in the hole.close the door and go back to the panel.there is a cardboard protector that you lift up to expose the motor.the motor sits on a plastic motor mount with two bolts you can remove with a 1/4 inch nut driver. it slides out and you can unplug the wire clip. remove the motor. remove the four bolts that hold the motor to the motor mount then mount the new motorthen put it all back together. it might be a good idea to unplug the fridge before this process. i didnt and when i tested the the ice and water,the water would not shut off. i had to open the door to get the water to shut off then push and hold the reset button to get it to work properly.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11739848
Manufacturer Part Number: WP2252130
Brand Model Number Description
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