Hello Arnel, Thank you for your inquiry. This seal goes onto the coupling. You need a quarter inch socket with ratchet and a pair of pliers. Open the freezer door, push the button on the ice bucket to release the latch and lift the ice bin out. Using the quarter inch socket, take the two screws of the coupling holder out and remove it. Using the pliers, pull out the auger motor drive shaft. Slide the seal off the end of the shaft, and place the new seal on the end. Slide the shaft back into the opening, then turn it slightly back and forth until you feel it engage with the auger motor. Put the coupling holder back into place and re-install the screws. Replace the ice bucket. Hope this helps!

Hello Lorelei, thank you for your question. There are a few parts we would recommend testing. The thermistor part number W10316760 located in the back of the freezer section where the evaporator fan motor is, the heater that sits under the evaporator pat number WP12729128, as well as the damper that allows air into the fridge from the freezer part number WPW10248595. If these parts are tested and are fine, you may have an issue with one of the electronic control boards in the unit. I hope this helps!

Hello Camille, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: Evaporator Motor (which includes the temperature sensor and defrost thermostat), the defrost heater assembly, condenser fan motor, and make sure the condenser coils and evaporator coils are clean and free from debris. You can test the motors and heater with a multimeter. Hope this helps!