This is a control bracket for your refrigerator, and may also be known as the dispenser control bracket. The function of this part is to hold the micro switches and the light socket in the freezer dispenser section in place. Its measurements are roughly 9 inches long and 5 inches high, and this model comes in white. The tools you will need in order to do this repair include a Phillips screw driver, a quarter-inch nut-driver, and a pair of needle-nose pliers. If your ice dispenser is not working properly, your bracket could be the problem.
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Replacing your Whirlpool Refrigerator Control Bracket
Troubleshooting
This part fixes the following symptoms:
Not dispensing water | Ice maker won’t dispense ice | Ice maker not making ice
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★★★★★
★★★★★
Tom R - February 28, 2024
Verified Purchase
Easy fix
Did the job. Quick delivery. I'll be back!
★★★★★
★★★★★
Mark H - January 29, 2024
Verified Purchase
plastic replacement part for refrigerator
Part fit perfectly, 15 minute repair, Like everything else these days seemed to be expensive for a 4" X 7" plastic part. Only took 3 days to recieve. Would order from this company again if another part was needed.
★★★★★
★★★★★
Darrell R - December 30, 2023
Verified Purchase
Perfect match
perfect match and easy to install after watching the video. i recommend this web site for all your appliance parts. they have what you need
★★★★★
★★★★★
Ken M - November 30, 2023
Verified Purchase
No water
The part I received was a perfect, and after watching the install video the install went extremely well. Thank you..
★★★★★
★★★★★
John G - October 29, 2023
Verified Purchase
The right part every time
Just put in your model number, pick your part and know it is correct
★★★★★
★★★★★
John S - June 23, 2023
Verified Purchase
Exact replacement !
Working perfectly again!
★★★★★
★★★★★
Diana S - April 27, 2023
Verified Purchase
easy fix
Took a little finesse to remove trim pieces.
Saved 100's and didn't have to try to find a competent appliance repair company
.
★★★★★
★★★★★
David G. B - March 10, 2023
Verified Purchase
Worked great
Easy to follow video. Working like new again
★★★★★
★★★★★
Daniel B - November 9, 2022
Verified Purchase
Worked as expected
The ice maker was producing ice but none would come out when the paddle was pressed. We also notice the water was not coming out as well. I called in and customer service was great to work with. The recommended this part and also provided a video on how to change the part out. Took me 15 minutes and everything is working perfectly. Thank you!
★★★★★
★★★★★
LAWRENCE KIRKPATRICK A - October 6, 2022
Verified Purchase
Easy repair
Ordered the parts from a American speaking person that was easy to talk to,very helpful in getting a replacement part for my my water faucet on my fridge, very easy to install after listening to the video,even though mine is a little different.
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Customer Repair Stories
Average Repair Rating: 4.2 / 5.0, 62 reviews.
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Water would not dispense.
I followed the instructions your YouTube video provided.
Opened the covering and noted the plastic housing holding the micro switch was broken. Luckily given your accurate probability percentages. 64% for...both items as the potential problem.... we purchased same and photographing all contact positions accomplished the Job very carefully......Noted that plastic housing is held in place by fri
... Read morection,,,,no screws, socket set required...We actually have water. With Thanks.
Pins that hold the ice dispenser switch were broke.
Ordered the part from your convenient diagram, watched your video, and changed the part. I flipped the breaker switch so I didn’t have to move the fridge to unplug. Thanks. Saved me a lot of money.
John from ROCHESTER HLS, MI
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
2 of 2 peoplefound this instruction helpful.
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Cast plastic parts of bracket that held the water dispensing switch secure were broken, and left switch loose and not able to be tripped ON.
Observing how the control bracket was held in place, and how the switch for the ice dispenser was secured to bracket, I removed the control bracket free of plastic clips. I disconnected the main wiring harness from ctrl brkt. Next I removed water dispensing switch from brkt, and ice dispensing switch from brkt. And laid the broken ctrl br
... Read morekt aside. I simply reassembled all parts to the new ctrl brkt, placed brkt secure to holding clips, reassembled wiring harness clip, reassembled faceplate assembly to dispenser housing, and tested water and ice dispensing.
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Cleatus from ALABASTER, AL
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
2 of 2 peoplefound this instruction helpful.
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Ice dispenser would not work
Purchased a control bracket and replaced it very easy to do
Judy from ROWLETT, TX
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
1 personfound this instruction helpful.
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Ice Maker wasnt't dispensing ice through the door.
I googled the problem and found the issue. I ordered the part needed and watched the video provided with my receipt. It was extremely helpful for a female who likes to fix things on my own when I can. It was very self-rewarding. Thank you
Jane C. from BRUNSWICK, GA
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
1 of 2 peoplefound this instruction helpful.
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Ice would not dispense.
Took out the drip pan. Just pry it out. On some models there are screws under the drip pan that have to be removed. Not so on my model. Just pry the bottom of the faceplate control panel. Disconnect the power supply clip. Disconnect wires from light. There is a switch for the water dispenser on the right and a switch for the ice di
... Read morespenser on the the left. This is the one I had the problem with. The clip that the switch clips into was broken. Disconnect the clips and the spacers behind them. Put the spacers in the new plate. put in the switches. Hook up the little light. Plug in the power to the light. Plug together the power to the control panel. Clip it in place. Put the face plate back on put the drip tray back in and your done.
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Matt from BARNEGAT, NJ
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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No water and or ice being dispensed.
This was for the control bracket which is located behind the dispensing panel. First slide out water collection tray then gently unsnap dispensing panel from fridge by using a thin blade screwdriver and pry gently in the bottom left and right corner of panel. Pull panel off. Take picture of layout, wires, and water and ice sensors for pro
... Read moreper re-assembly. Disconnect quick disconnect terminal block from panel to control bracket components. Remove ice and water sensors along with white spacers from control bracket; take note of orientation of white spacers for re-installation. Remove control bracket by unsnapping; install new control bracket and re-install water and ice sensors plus spacers onto toothpick like supports; be sure sensors snap into place. Be gentle to avoid breaking clips. Reconnect terminal block and snap dispensing panel and water collection pan back into place.
IAfter not getting water from dispenser, I took the escutcheon plate off and discovered that several of the plastic pins from the control box were broken off. I put back together to continue using ice dispenser, I ordered part from this site , upon arrival of control box I watched the t video and read everybody's post. Don't worry about
... Read moreall those wires at the top as they are all color coded. Took about 30 min. from start to finish, all is working great. Thanks
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Janice from WEIRSDALE, FL
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers, Screw drivers
1 personfound this instruction helpful.
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Freezer would not dispense ice
The plastics on the control bracket that holds the micro switch broke. To repair you remove the control panel (disconnect wire harness). Take a picture for reference, remove water and ice mirco switches and spacers and then remove old control bracket by releasing two plastic connectors on each side. Install new control bracket, install s
... Read morepacers and micro switches. Reconnect wire harness and snap control panel in place.
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Chad from DAYTON, MN
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
1 personfound this instruction helpful.
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Questions and Answers
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35 questions answered by our experts.
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Joe
November 16, 2017
The ice and water stopped dispensing. The light works and ice is being made. I loosened the front panel and it looks like the mechanical arms for ice and water depress the black buttons on the small switches. The bracket that holds the switches looks ok. What is the fix?
For model number GS6SHAXKB01
Hi Joe,
Thank you for your question. If the ice and water stopped dispensing, there are some parts that you will need to check to see which one is causing the issue. You will need to check the control bracket, the ice door kit, the ice bin coupling, the ice maker control assembly, the emitter and receiver boards, the micro switch, the water inlet valve, the water filter and the water tubing. I hope this helps. Thank you and have a great day!
9 people found this helpful.
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Steven
November 29, 2017
When i remove the drip tray to change the control bracket,there is not 2 screws to remove the panel,as the video shows.What next?
For model number asd2522wrw03
Hi Steven,
Thank you for your question. There are instructions listed on our website with the part that a customer has left that you may reference, "The control bracket is made of plastic and holds two microswitches that activate the ice dispenser and the water dispenser. The plastic clips that held the switches on the control bracket broke so that the switches no longer operated when the ice dispenser lever was operated.
Two screws held the external dispenser bezel, and two screws held the control bracket in place. The wiring and switches were transferred to the new bracket and the new bracket screwed into place. Then the bezel was replaced.
Total repair time was less than 5 minutes. The control bracket was $16.50 with shipping and arrived two days after I placed the order.
The PartSelect website had a clear diagram of the control bracket so I was comfortable with the order." I hope this helps. Thank you and have a great day!
5 people found this helpful.
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Ken
October 9, 2017
My refrigerator stopped dispensing both water and ice is this the right part
For model number 10657765790
Hi Ken, Thank you for the question. You first need to check to see if the water valve at the back of the appliance is releasing water. If the ice maker is making ice but not dispensing you need to replace the Dispenser Switch, Part number PS11739028. If the ice maker is not filling with water to make ice, you would need to look at the Water Valve, PartSelect Number: PS11731255. Hope this helps!
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Kenneth
February 21, 2018
How do i get the front off of my ice dispenser? I watched the video and there were 2 screws behind the tray mine doesn't have that. Need to change out the control bracket and can't get the front off.
For model number TS22AFXKQ05
Hi Kenneth,
Thank you for your question. To remove the front cover from the door, you will need to use a flat head screw diver along the bottom corners to allow it snap out. There is a video on our website that you can reference on how to remove the front cover. The refrigerator in the video may not show exactly like the one you have and the part being installed is an actuator, but it will give you a general idea on how to remove the part. You will find the video under part number PS1526381. I hope this helps. Thank you and have a great day!
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Bruce
May 28, 2019
The bracket that holds the micro switches that activate the ice auger and water needs replacing. The ice switch no longer works as a post that holds the switch in position broke off. In your video it shows how to replace the bracket, part # 2180228, except that my bracket does not have 2 screws that hold it in place. Mine locks in place with tabs on either side. Do I have the wrong part?
For model number ED2KVEXVQ
Hello Bruce, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11739027. Hope this helps!
4 people found this helpful.
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Ken
October 9, 2017
When I remove the tray in the dispenser there are no screws, how do I get to the part?
For model number 10657765790
Hi Ken, Thank you for the question. In order to gain access to the plastic control bracket you will need to pop the front facing off. You can do so my using a small flat head screw driver or a plastic putty knife.Hope this helps!
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Ronald
November 19, 2019
My ice dispenser is working fine. My water dispenser is not working. I replaced the micro switch to the water dispenser but still not working. What would be wrong with the control bracket to look for as to why my water would not be working? I have not replaced the water control valve because it is still pumping for the ice maker. Any advice? Thanks
For model number ED2VHEXVB01
Hello Ronald, Thank you for the question. If the bracket is the issue, you will see physical damage to the bracket. The valve has two solenoids, one for the water dispenser and one for the Ice maker. I suggest testing the solenoids with a multimeter. There are two solenoids on the water valve. These solenoids are sometimes referred to as coils. There will be two wires attached to each solenoid. Be sure to label each of the wires so that you are able to properly reconnect them later. These wires are held in place with metal slip on connectors. Grasp firmly on each connector, one at a time, to disconnect the wire from the solenoid. Do not pull directly on the wire, pull from the metal connector. Set your multi meter to the ohms resistance scale X 1. Place each of the meter's probes to one terminal. Because the reading can vary from brand to brand and from model to model, there is no one reading you should receive. However, if your test produces a reading of infinity, then the solenoid is bad and the water valve should be replaced. Hope this helps!
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Diane
April 13, 2018
Ice maker is filling and forming ice cubes but unit will not eject ice. When I push on the wheel (not rotating it) the dial will advance and kick out the cubes. Tray refills
For model number ED2FHEXNQ00
Hi Diane, Thank you for the question. Sounds like the auger motor might be defective, Ice Dispenser Kit Motor - 120V 60Hz, Part Number: PS11739113. The motor may have to be replaced. Hope this helps!
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Bruce
August 6, 2018
Ice maker not making ice. Had service guy out four times so far. Fridge does dispense water fine. Service replaced main control board. I replaced the ice maker yesterday. Same result, not making any ice. Water filter is good. Water pressure is good. Does not appear that water is being dispensed to the ice maker. Any ideas? Thanks,
For model number KSSS48QMB00
Hello Bruce, thank you for your question. It sounds like the issue is with the water valve. The water valve might be working to dispense the water to the dispenser section but not the icemaker. I would recommend testing/replacing the water valve part number WP2188786. I hope this helps!
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David
September 3, 2019
The water dispenser is no working and it is not making ice
For model number kssc42qms02
Hello David, thank you for your question. If the water dispenser is not working and there is no ice being made you may want to check the water valve to be sure the water is coming into the unit. If there is no water flow the ice and water will not work. The part number is PartSelect Number: PS11739129. I hope this helps!
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