Not dispensing water | Ice maker won’t dispense ice | Leaking
This part works with the following products:
Refrigerator.
This part works with the following products:
Whirlpool, Kenmore, KitchenAid, Roper.
Part# WP2162361 replaces these:
AP6005886, 1119206, 2162361
Questions and Answers
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26 questions answered by our experts.
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Tom
September 25, 2017
How do you get at the place to replace the micro switch for the water dispenser .
For model number gd5nhxlq00
Hi Tom, Thank you for the question, First unplug the refrigerator. Next remove the ring surrounding the dispenser starting at the bottom, you can use a thin putty knife or something similar to pry the ring off. Next unscrew the two hex screws and remove the switch. Then reverse the steps. Hope this helps!
21 people found this helpful.
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Mike
April 27, 2018
I tried to remove the front dispenser panel but it does not want to unclip at the bottom and there are no screws to remove. I am afraid of breaking the panel. Suggestions?
For model number msd2552very00
Hello Mike, Thank you for your inquiry. The best way to release the tabs at the bottom is with a putty knife that you've placed tape over the end of to prevent scratches. Hope this helps!
9 people found this helpful.
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Paul Mccallister
November 18, 2017
My water dispenser keeps on dripping after i remove my cup. Also ice dispenser wont dispense cubed ice.
For model number ED5PHEXNL00
Hi Paul,
Thank you for your inquiry. If the dispenser is leaking water and the ice maker is not making crushed ice, there are some parts that you will need to check to see which one is causing the issue. You will need to check the water inlet valve, the ice maker, the water filter housing, the water tubing, the water filter, the control bracket, the ice bin auger drum, the ice door kit, the ice maker control assembly, and the micro switch. I hope this helps. Thank you and have a great day!
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Debboe
March 24, 2018
Water dispenser works, but the ice dispenser does not dispense ice
For model number ED22PQXFN01
Hello Debbie, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: Ice Dispenser Kit Motor, micro switch, ice door kit, icemaker control assembly, dispenser switch-WP2180279, ice bucket and auger assembly, dispenser solenoid, and ice maker assembly. You can test the parts with a multimeter for continuity. Hope this helps!
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Jimmy
March 24, 2018
I had the water dispenser pushed in and water was running and then stopped. It would not dispense water again. Can you help?
For model number GD5RHAXSQ01
Hello Jimmy,
Thanks for your question. This could arise from a few different parts. Test the micro switch and water inlet valve with a multimeter to check for electrical continuity, and replace either if they do not show continuity.. Examine the control bracket for signs of wear and tear. Replace the water filter if it has not been replaced in the last 6 months. Examine the water filter housing as well for any signs of damage.
I hope this helps.
Both ice and water stopped dispensing all the sudden! What could be the issue, please?Thank you for your help.
For model number Whirlpool GD5PHAXMS10
Hello Adam, thank you for your question. There are a few parts we would recommend testing to determine the issue. We would recommend testing the Part #: PS11738948 micro switch, the water valve PartSelect Number: PS3497634, and the dispenser board itself. If you can make selections on the panel, the issue is probably not the board, but one of the aforementioned parts. If these parts are fine, you may want to check the water filter, filter housing and tubing to be sure the water is being distributed properly. I hope this helps.
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John
December 29, 2017
My ice dispenser does not dispense ice. The switch to crushed ice does not seem to work. I replaced the auger motor and it will turn the rotor clockwise, but it does not run in reverse when switched to crushed ice. When the ice bucket is attached with ice in it, the motor hums but does not turn the auger. I can turn the auger manually and it will dispense ice. Will replacing the micro switch in the door fix this problem?
For model number KSCS25FKSS00
Hello John,
Thanks for your question. The micro switch would be the most likely solution to your issue since you have already replaced the motor.
I hope this helps.
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Robert
April 17, 2018
Water dispenser does not stop right away after the cup is removed.
For model number GD2NHGXKT01
Hi Robert,
Thank you for your question. If the water keeps dispensing after the cup is removed, the issue is likely the micro switch and you will need to test it to verify if it is working properly. I hope this helps. Thank you and have a great day!
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Dave
April 16, 2019
How do you diagnose if the switch is the reason the ice maker will not dispense ice? We have replaced the auger motor and this did not fix the problem.
For model number KSCS25FKSS01
Hello Dave, Thank you for the question. You will need to test the switch with a multi meter and check for continuity. Thank you for your inquiry, good luck with this repair!
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Bill
January 14, 2020
Water dispenser begins with good flow, but almost immediately slows to minimal flow. Ice dispenses normally. I have changed the filter and tubing from filter.
For model number GD5SHAXLT02
Hello Bill and thank you for writing.
It certainly sounds like it could be a faulty control bracket PS11739027 and/or a faulty microswitch PS11738948, you should check for signs of damage, and replace if necessary. You should also check your water inlet valve PS3497634 for signs of defect. We hope this helps. Please contact us anytime if you require further assistance.
Part was perfect but the internal mounting bracket was broke. super glued mounting bracket and reinstalled switch. Works perfectly. Followed the video that came with the Email and was very easy to find the problem. Thanks.
Stephanie from BARABOO, WI
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
1 personfound this instruction helpful.
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water dispenser not working
Opened the covering and noted the plastic housing holding the micro switch was broken. Luckily given your accurate probability percentages. 64% for...both items as the potential problem.... we purchased same and photographing all contact positions accomplished the Job very carefully......Noted that plastic housing is held in place by friction,,,,no screws, socket set required...We actually have water. With Thanks.
I followed the video instructions on the site, easy job and it now works.
Ricki from WASHINGTON, NJ
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
1 personfound this instruction helpful.
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The control bracket which holds the micro switches broken on the water side.
Removed the front cover, not easy, I was worried it was going to break but it did pop off. Be sure to locate the two notches on the bottom so your pulling in the correct location. Unplugged the wire harness from the front cover and control panel, there is a locking tab on one side that must be released to unplug. Removed two screws that hold the control bracket, slide it out and remove the micro switches and lamp holder. Unplug the wires from the micro switches, it is easier to do when they are not in the control bracket. Attach the wires to the new micro switches, I replaced both since it was apart. Install the spacers for the switches and then slide on each switch. Make sure they are locked into the notch on the two support pins for each switch. Snap in the lamp holder and check the wiring routes so nothing is pinched. Attach the control bracket and plug the front panel into the control bracket plug and then test the water and ice. If they both work you've done a good job. The new control panel has a place to slide the wiring connection in so it stays in place. Do it now and snap the cover back on. I had to hit the bottom corners pretty hard to get it to snap in but once it is in place it is solid. It took about 30 minutes but I had taken this apart before when I discovered the holders for the water micro switch were broken so that made it much easier the second time around. The new bracket and holders seem to be made better. The new drip tray is also much better and fits much better two. Good luck, don't be in a hurry.
I watched the video this site has on their website and I did exactly as the instructor did. I had my ice maker fixed in less than 30 minutes. I had watched the video prior to receiving my parts so I already had the prep work done. I had the parts removed that needed removing and all I did was slide the new ones into place. Use the parts chart on this site to make sure you get the right parts and use the video to uninstall/install your parts. Do exactly like the instructor says and you won't have any problems. It was as my school kids say, "easy peasy". Thanks!!!
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Adam C - June 7, 2023
Verified Purchase
Part was as list an worked perfectly
Great fit
★★★★★
★★★★★
Dana F W - August 24, 2022
Verified Purchase
perfect match
worked great but I also needed the plate. A local appliance repair tech had one and put it in.
★★★★★
★★★★★
Mark G - August 26, 2020
Verified Purchase
Part works perfectly for the water dispenser.
This was exactly the part I was in need of. The water dispenser on my refrigerator stopped dispensing water. The ice maker & ice dispenser was still working fine, there was no clog in the water line so I determined that the switch was bad. I ordered the micro switch from Parts Select and when it arrived I swapped the old one out with the new one and the water dispenser was working perfectly.
★★★★★
★★★★★
Scott H - April 17, 2020
Verified Purchase
The switch was received in great condition and worked perfectly.
The switch was easily installed and worked great however, it was not the source of the problem. Replaced the dual water valve and this fixed my problem.
★★★★★
★★★★★
Vicki S - March 10, 2020
Verified Purchase
It worked
It. Worked
★★★★★
★★★★★
Darrel U - June 3, 2019
Verified Purchase
Easy to replace.
Does exactly what it is supposed to do. Easy to replace.
★★★★★
★★★★★
Jp L - December 11, 2018
Verified Purchase
perfect
exactly what i needed easy install works great
★★★★★
★★★★★
Jeanna B - October 30, 2018
Verified Purchase
Beautiful repair.
I was pleasantly surprised when making my call for help. The young lady was very kind and helpful. The part arrived quickly. And the repair was quick and easy. Thank you, my freezer is working great.
Jean
★★★★★
★★★★★
Richard J - September 15, 2018
Verified Purchase
Did not work
My appliance is still not working
★★★★★
★★★★★
James W - August 1, 2018
Verified Purchase
Took about 40 minutes total time to install part. Part was exact fit.
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★★★★★
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