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MOTOR

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PartSelect Number PS11723176
Manufacturer Part Number W10822635
Manufactured by Whirlpool

This motor rotates the auger. When the auger rotates, it pushes ice out of the bin, through a chute to the user.

This part works with the following brands: KitchenAid, Whirlpool, Kenmore, Jenn-Air, Maytag, Dacor.

This part works with the following products: Refrigerator.

This part fixes the following symptoms:

  • Ice maker won’t dispense ice.
  • Ice maker not making ice.

Questions & Answers

Ask our experts a question on this part and we'll respond as soon as we can.

Most Helpful

Question:

Auger is not turning so I replaced the auger motor. But when I connect the wire harness before installing the part it still does run the motor. When I press the ice pad on the door front all I get is a buzzing sound. What is the problem here?

Peter for model number KSSC36QTS03
Answer:

Hi Peter, Thank you for the question. I would suggest taking the ice bin apart to check all the internal parts to make sure nothing is damaged or out of place and preventing the auger from turning. Hope this helps

Most Recent

Question:

Does the plug have 4 wires attached to be used?

Clint
Answer:

Hello Clint, thank you for contacting us. Yes, that motor takes a 4 wire plug. Good luck with the repair!

Question:

What cause the fridge/freezer to shut down and won't restart, i was just replacing the motor.

Clint
Answer:

Hi Clint, Thank you for your inquiry. Where the refrigerator will not start, there are some parts that may fix this issue. You may need to look at the overload or relay-start capacitor, the cold control and temperature control and the electronic control board. To test to see if these parts are causing the issue you will need to use a multimeter. I hope this helps. Thank you and have a great day!

Installation Instructions Provided by PartSelect customers like you.

Average Repair Rating: 4.3 / 5.0, 4 reviews What's this?
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43 of 50 people found this instruction helpful

Parts Used:
  • MOTOR
Level of Difficulty: Easy
Time to do repair: Less than 15 mins
Tools: Nutdriver
Customer: David from Corinth, TX

Ice crusher dispenser motor burnt out

If you've ever replaced a computer hard drive - you can do this too. I didn't even unload the freezer. It really is about 10-15 minutes of work. I ordered the recommended replacement part - which was a newer part#. It's best to remove the shelf barrier under the ice dispenser assembly (pops off) for ease of access - the motor hatch is a bit awkwardly placed. Removing 2 x 1/4" screw nuts pops off the lower hatch on the underside of the ice dispenser assembly.
Inside, remove the wire connector + 4 x 1/4 nut driver screws and the whole motor is released, while the hex drive shaft remains attached to the dispenser assembly. No sweat so far. The new motor pops in the same way the old one came out - you might need to give the top of the hex drive shaft a twist to align. A powered nut-driver is recommended to do all of this yoga 2 feet off the floor with only 2 hands. Secure the 4 nut screws and reconnect the wire connector and you're almost done. But wait - read the directions and you notice that there's a rubber washer that has been introduced to prevent water leeching into the motor. @$%^ - didn't see that little thing in the shipping box - ok so I get to do this twice... don't make the same mistake. Attach that rubber washer to the hex shaft. Then, reattach the panel with 2 more nut screws and you really are done. Now dispense some fresh ice into that rum & coke. Ahhh.

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20 of 22 people found this instruction helpful

Parts Used:
  • MOTOR
Level of Difficulty: A Bit Difficult
Time to do repair: 15 - 30 mins
Tools: Nutdriver
Customer: Philip from Cromwell, CT

Ice dispenser stopped working after 2 -day power failure

I followed the instructions I found on the Web Site. I took off the Ice Container and revealed the two nut screws that had to be removed. The Directions then stated the cover pops off. I pryed up the cover to discover that I was taking off the wrong two nuts. I discovered this after 10 minutes of carefully trying to remove cover and discovered the foam insulation under the cover. I looked lower on the inside of the freezer door and discovered another two nut screws on the underside about a foot under where the ice container sits. Once I took the two nut screws off, the cover came right off and exposed the four nut screws holding the motor in place. I took off the wire to the motor and took the screws off. I then put the washer on the drive shaft, put it in the motor, attached the wire, and replaced the four nut screws. This was very easy, once you knew where the door was. It should be noted that you still needed to take up the two upper nut screws because they uncover the shaft. This is needed to ensure the shaft fits properly in the motor.

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15 of 23 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: 15 - 30 mins
Tools: Nutdriver
Customer: Thomas from Shippensburg, PA

The ice maker in the door wouldn't dispense ice.

i took the cover plate off the inside of the freezer under the ice bin[two screws] then I disconnected the wiring harness, then removed the four screws to remove the motor and then put the new motor in and the ice dispenser dispensed ice. Less than 1/2 hour with only needing a nut driver,and a flashlight.

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10 of 11 people found this instruction helpful

Parts Used:
Level of Difficulty: Really Easy
Time to do repair: Less than 15 mins
Tools: Socket set
Customer: Scott from Twin Falls, ID

Ice maker auger motor runs but wouldn't dispense ice

My Kitchenaid side by side freezer has an ice dispenser on the door that would not dispense ice. The electronic door opened and the motor would come on with a repeated clicking noise. The Auger would turn with a few ice cubes in the bin, but not under load. After ruling out a clogged chute, I figured that the motor was stripped. The rod that turns the auger is a hexagon shaped piece, much like a screw driver you would use with your drill. After years of breaking down ice, it stripped the hexagon key in the motor, and would just spin under load. Now, PAY ATTENTION TO THIS PART. I looked online for a repair and saw a very similar motor repair that involved taking off the front panel and electronics. I did this, and ran into a solid piece of plastic with no way to get to the motor. I then looked at the inside of the freezer door more carefully. About 2/3 down I saw a small panel held in place by four 1/4 inch hex nuts. What was a 15 minute job, cost me over an hour removing and replacing the front of the freezer. Anyway, the replacement motor fixed the problem without a hitch, and now we have ice. Of note, this is the second repair of this ice maker system, after first having to replace the ice maker itself. And, this the second Kitchenaid built in refrigerator of this model as our first had ice maker issues and was returned as a recall. It is only 5 years old.

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Model Cross Reference

This part works with the following models:

PartSelect Number: PS11723176
Manufacturer Part Number: W10822635
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