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18 questions answered by our experts.
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Don
December 26, 2017
This part #350 in your assembly diagram,(GE part # wr17x11939) is the auger for the ice dispensing system. Your assemble drawing shows the end of the steel shaft (on #350)having a 90 degree bend where it attaches to the motor coupling #365. My damaged(plastic spirals broken) part #350 has the 90 degree bend at the end. The sketch of the part #350 does not show the 90 degree bend as illustrated in the assembly drawing(art # wr19377 c6). I cannot determine how will this part attach to the motor coupling
For model number GSS25SGSD
Hi Don, Thank you for the question. Here is a link to a video on how to install the auger. Hope this helps!
https://www.youtube.com/watch?v=NpGZEoplmGM
24 people found this helpful.
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James
February 16, 2022
The ice maker auger is broken. Need instructions to replace it.
For model number GSHF5KGXGCFB
Hi James,
Thank you for your question. We have included a link to one of our YouTube videos that you may reference on how to install the auger. The refrigerator in the video may appear different from yours, but it will give you a general idea on how to install the part. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
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LARRY
January 9, 2018
The part # on the auger is 197d2316g020 but your # is wr17x11939 is this the same or a substatute . The original part has plastic cover over the end with the 90 degree bend. GE ice maker ???
For model number GSS23QGTAWW
Hello Larry, Thank you for your inquiry. This is an updated part for the model number you listed, but should still function the same as the original. Hope this helps!
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DAVID
December 24, 2017
My dispenser auger is rusty and plastic broken.. do i need to replace auger only or buy the hole ice bucket assembly..or both.
For model number GSS23WSTASS
Hi David,
Thank you for your question. You do not need to buy the complete ice bucket assembly if it is just the auger that is rusty and cracked. You may purchase the auger separately. The part number for it is PS1018130. I hope this helps. Thank you and have a great day!
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Randy
August 21, 2017
I need the ice auger for this refrigerator. I called GE and they said pt. #wr17x11939 was the correct auger, but you don't list my refrigerator on your compatibility list on your website. I don't know who to believe.
For model number GSS25WGPDBB
Hi Randy,
Thank you for your inquiry. If GE provided you with part number WR17X11939, then that would be the correct part number for your appliance. I hope this helps. Thank you and have a great day!
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William
April 27, 2018
Ice crusher does not work properly, the solenoid does not work, and the dispenser end of the auger is broken. I believe i need a solenoid kit ps11699580, an auger ps1018130, and a spring ps1766053. I just want to make sure i have the correct part numbers for this GE model before i place an order. Can you check these part numbers for me and let me know if they are the correct parts? Thanks...bill allen
For model number GSS25WGTBBB
Hi William,
Thank you for your question. Yes, all of those parts work with your model. I hope that helps. Good luck with your repair.
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Ray
June 16, 2022
I’m trying to replace the auger and I have arthritis so bad I dropped the broken part and now I don’t know how the blade assembled. Can you help please?
For model number DSHF6VGBCCBB
Hello Ray, Thank you for the question. We have attached a How to Video on replacing the Auger. We hope this helps. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Nawaparn
February 7, 2020
What is the part number for ice auger in this side-by-side refrigerator.
For model number HSS25A THBCBB
Hello Nawaparn, thank you for your question. The ice auger for this unit is PartSelect Number: PS1018130. Please enter the part number into the site for current price and availability. Good luck with your repair!
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Joyce Williams
March 4, 2019
My ice dispenser keeps churning but it doesn't drop the ice until its almost crushed on it is on cubed ice selection it keeps building up ice shaving around the opening where the ice drops out of the bin, and the opening to dispense the ice into your cup.
For model number GSS25WST1SS
Hello Joyce, Thank you for contacting us. I suggest checking the following parts: PS1018130 Dispenser Auger, PS1993875 Auger Motor, and PS304374 Dual Inlet Water Valve. Good luck with your repair!
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Gail
December 8, 2022
The auger plastic broke off. Ice maker works fine. Just need auger. Please advise. Thanks for your help.
For model number gss20gewn bb
Hi Gail,
Thank you for your question. The part number listed under your model number for the auger is PS964350. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
Average Repair Rating: 3.1 / 5.0, 25 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Plastic auger cracked. This part moves the ice in the bin forward to the dispenser
1) Removed the ice bin and emptied the ice. 2) Removed 5 screws total 3) (hardest part) JImmied a flat blade screwdriver into the left top side of the housing and pried gently to disengage the plastic holding clip. This only allows the left side of the housing to move up about a half-inch. Did the same on the right side and 'walked' the assembly out of the bin. 4) Removed the C clip and washer that holds the auger. and removed the auger assembly. 5) Before removing the screw at the end of the assembly, it is a good idea to take pictures of the ice crushing part of the assembly so that it goes back on correctly. 6) Removed the screw and carefully stacked the ice crush blades and washers. 7) Installed the ice crush blades on the new auger, re-installed the screw, washer and C clip. 8) Re-assembly is easy, you just need to set the end of the auger in the back of the ice bin and slowly re-install the housing portion.
robert from wesley chapel, FL
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
122 of 172 peoplefound this instruction helpful.
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Auger blade parts showed up in my iced tea
Dis-assembly only consisted of three screws, but for the not-so mechanically inclined, I would suggest taking a picture of the ice crusher blades before removing them from the auger shaft.
Anthony from Clermont, FL
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
29 of 33 peoplefound this instruction helpful.
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Replaced dispenser auger.
Read your instructions, which were very helpful, and followed them to install. It took a while for me to realize that the threaded cap at the end of the auger was a left-hand thread. Other than that, I had no problems.
Brenda from Peoria, IL
Difficulty Level:
A Bit Difficult
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
13 of 16 peoplefound this instruction helpful.
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plastic from auger [front] had broken
removed the depenser or ice collecter disassyble,replace the new auger and install the collecter tray in freezer.the bulbs i got was for use as i needed,at a later date i have not been able to fine the ice and water depenser bulbs on the open market.
Ice maker assembly removed from refrigerator and disassembled. Note nylon nut holding the Augur in place is removed clockwise. As you take the assembly apart, note each piece for reassembly.
Michael D. from Boiling Springs, PA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
11 of 15 peoplefound this instruction helpful.
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One of the blades broke off.
I followed the directions provided by Robert of Florida. My contribution is, be aware that the plastic nut on the auger shaft turns to the right to loosen.
Robert from PORT ST LUCIE, FL
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
7 of 7 peoplefound this instruction helpful.
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plastic on auger was broken-wouldn't dispense ice
Excellent video on youtube showing how to replace the auger-Refrigerator and IceMaker Repair - Replacing the Auger Assembly (GE Part# WR17X11705).Very detailed video showing every aspect of this repair. There are many other videos showing this exact repair!!
removed 4 screws in order to view and remove auger. removed metal and set washer on back of auger. This step not difficult. This will release auger from plastic ice resovoir. Again, not difficult. Remove plastic nut after removing auger. This procedure will release crushed ice blades and 5 plastic washers, 3 flat and 2 raised. You have got to remember order of blades and washer. Again draw diagram take pictures. Very, very important. Put back as taken apart. Good Luck
stan from eureka, MO
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Pliers, Screw drivers
6 of 9 peoplefound this instruction helpful.
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Ice in the door would no longer eject ice; Stuck
Problem: The hardened ice crushing blades had worn the shaft causing them to "lay over" and get stuck.
Remove the ice maker drawer. On the bottom remove two phillips screws to take off the front cover.
The interior white insert in the front has two tabs that hold it in place. Releasing this is the hardest part. I used a small straight screwdriver to CAREFULLY pry the sides away from the tabs so that it could be lifted out. This removes the whole ice ejector and auger shaft.
Lift out the shaft, leaving the crusher blades in order.
Slide the new auger shaft into the crusher blades, pop in the back part and reassemble!
I agree with the other posts that suggested taking a picture of the blades and spacers before taking the auger out, makes it so much easier to put it back together in the same way. The only difficult part was holding the two tabs apart while removing the unit, you need a second person to help with this. I used two small screw-drivers to gently pry the clear plastic box away from the white plastic holder, while my helper pulled the holder loose. Keep in mind that the plastic nut that holds the auger in place is a left hand thread. Went back together very easy and it's working great.
Curtis from Blountville, TN
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
5 of 6 peoplefound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
94 Reviews
4.8
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Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Michael S - 23 days ago
Verified Purchase
Easy Repair Part was the correct item, All Done
Easy Repair Part was the correct item, All Done
Thanks very much.
★★★★★
★★★★★
Kathy C - April 20, 2023
Verified Purchase
Great towel bar
Substantial weight and looks beautiful with matching toilry paper holder and towel bats
★★★★★
★★★★★
Thelma P - December 29, 2022
Verified Purchase
Ice maker Auger
Part was correct part and I installed it exactly as directed. It works perfectly.
★★★★★
★★★★★
Karen E - December 10, 2022
Verified Purchase
Easy repair
Worked for us!!
★★★★★
★★★★★
Harold K - October 8, 2022
Verified Purchase
boy it is wotking good
now it is working like it was new
★★★★★
★★★★★
Tom O - August 21, 2022
Verified Purchase
Ice dispenser auber
Quality part, on time, no issues. I ‘d buy again from them without a second thought
★★★★★
★★★★★
Tom D - July 21, 2022
Verified Purchase
Works Great
Husband had a bit of difficulties changing out, but worked out great!
★★★★★
★★★★★
Chris B - June 6, 2022
Verified Purchase
Replacement part works good as new.
The part comes with no instructions on how to disassemble and replace it. I did find a good YouTube video that shows each step with instructions on how to. Be aware of the left hand thread on the auger as this can be a show stopper. Other than that, it went well and we now have ice dispensing again properly.
★★★★★
★★★★★
Michael M - May 30, 2022
Verified Purchase
Dispenser Auger Replacement
The part came fast and I had no problem installing it. Ice dispenser is working great again.
★★★★★
★★★★★
Mark O - May 26, 2022
Verified Purchase
Perfect fit
Fit perfectly. Somewhat of an ordeal to install though.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS1018130
Manufacturer Part Number: WR17X11939
The Fix App makes it easy to manage all your stuff in one place. Just snap a photo and we'll find and store your user manuals, receipts, and product information in one easy-to-find place!
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff