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18 questions answered by our experts.
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Don
December 26, 2017
This part #350 in your assembly diagram,(GE part # wr17x11939) is the auger for the ice dispensing system. Your assemble drawing shows the end of the steel shaft (on #350)having a 90 degree bend where it attaches to the motor coupling #365. My damaged(plastic spirals broken) part #350 has the 90 degree bend at the end. The sketch of the part #350 does not show the 90 degree bend as illustrated in the assembly drawing(art # wr19377 c6). I cannot determine how will this part attach to the motor coupling
For model number GSS25SGSD
Hi Don, Thank you for the question. Here is a link to a video on how to install the auger. Hope this helps!
https://www.youtube.com/watch?v=NpGZEoplmGM
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James
February 16, 2022
The ice maker auger is broken. Need instructions to replace it.
For model number GSHF5KGXGCFB
Hi James,
Thank you for your question. We have included a link to one of our YouTube videos that you may reference on how to install the auger. The refrigerator in the video may appear different from yours, but it will give you a general idea on how to install the part. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
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LARRY
January 9, 2018
The part # on the auger is 197d2316g020 but your # is wr17x11939 is this the same or a substatute . The original part has plastic cover over the end with the 90 degree bend. GE ice maker ???
For model number GSS23QGTAWW
Hello Larry, Thank you for your inquiry. This is an updated part for the model number you listed, but should still function the same as the original. Hope this helps!
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DAVID
December 24, 2017
My dispenser auger is rusty and plastic broken.. do i need to replace auger only or buy the hole ice bucket assembly..or both.
For model number GSS23WSTASS
Hi David,
Thank you for your question. You do not need to buy the complete ice bucket assembly if it is just the auger that is rusty and cracked. You may purchase the auger separately. The part number for it is PS1018130. I hope this helps. Thank you and have a great day!
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Randy
August 21, 2017
I need the ice auger for this refrigerator. I called GE and they said pt. #wr17x11939 was the correct auger, but you don't list my refrigerator on your compatibility list on your website. I don't know who to believe.
For model number GSS25WGPDBB
Hi Randy,
Thank you for your inquiry. If GE provided you with part number WR17X11939, then that would be the correct part number for your appliance. I hope this helps. Thank you and have a great day!
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Ray
June 16, 2022
I’m trying to replace the auger and I have arthritis so bad I dropped the broken part and now I don’t know how the blade assembled. Can you help please?
For model number DSHF6VGBCCBB
Hello Ray, Thank you for the question. We have attached a How to Video on replacing the Auger. We hope this helps. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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William
April 27, 2018
Ice crusher does not work properly, the solenoid does not work, and the dispenser end of the auger is broken. I believe i need a solenoid kit ps11699580, an auger ps1018130, and a spring ps1766053. I just want to make sure i have the correct part numbers for this GE model before i place an order. Can you check these part numbers for me and let me know if they are the correct parts? Thanks...bill allen
For model number GSS25WGTBBB
Hi William,
Thank you for your question. Yes, all of those parts work with your model. I hope that helps. Good luck with your repair.
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Joyce Williams
March 4, 2019
My ice dispenser keeps churning but it doesn't drop the ice until its almost crushed on it is on cubed ice selection it keeps building up ice shaving around the opening where the ice drops out of the bin, and the opening to dispense the ice into your cup.
For model number GSS25WST1SS
Hello Joyce, Thank you for contacting us. I suggest checking the following parts: PS1018130 Dispenser Auger, PS1993875 Auger Motor, and PS304374 Dual Inlet Water Valve. Good luck with your repair!
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Nawaparn
February 7, 2020
What is the part number for ice auger in this side-by-side refrigerator.
For model number HSS25A THBCBB
Hello Nawaparn, thank you for your question. The ice auger for this unit is PartSelect Number: PS1018130. Please enter the part number into the site for current price and availability. Good luck with your repair!
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Gail
December 8, 2022
The auger plastic broke off. Ice maker works fine. Just need auger. Please advise. Thanks for your help.
For model number gss20gewn bb
Hi Gail,
Thank you for your question. The part number listed under your model number for the auger is PS964350. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
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Customer Repair Stories
Average Repair Rating: 3.1 / 5.0, 25 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
My dispenser auger had a broken blade, and ice dispenser bucket had a crack in the bottom of it and needed to be replaced
I followed the installation instructions posted within the dispenser auger part section and found these installation instructions and comments from others very helpful. The only thing that threw me a bit was in the posted instructions, #6, stated "Remove the screw..... ". This was misleading for it is a plastic nut that has to be removed, AND, it has reverse threads. Once I found this out by looking at the parts diagram and looking up this plastic nut and seeing a comment it has reverse threads, it went pretty smooth from there . Overall, I found your site vey helpful and made the parts swap over easier.
Plastic auger broken. This part Moves the ice in the bin forward to the dispenser.
1) Remove the ice bin and empty the ice. 2) Remove 5 (Phillips) screws total. 3) Insert a flat blade screwdriver into the left top side of the housing and gently disengage the plastic holding clip. Repeat on the right side and "walk" the assembly out of the bin. 4) Remove the C clip and washer that holds the auger and remove the auger assembly. 5) Remove the nut on the end of the auger assembly (left hand thread). 6) Remove and carefully stack the ice crush blades and washers. 7) Re-install the ice crush blades and washers on the new auger, re-install the nut and tighten. 8) Re-install the auger assembly and re-install the washer and C clip. 9) Set the end of the auger in the back of the ice bin and slowly re-install the housing portion. 10) Re-install 5 (Phillips) screws total.
KURT from VIRGINIA BCH, VA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
1 personfound this instruction helpful.
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Ice maker auger broke end large fin
With the tools they called for it was really easy but the first plastic part that goes on you show two washers on the auger shaft and I distinctly know mine had only one is this right because this is done and working doesn’t seem to me like another would fit ? Video was terrifically clear and well done cudos.
Steve from NAPLES, FL
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
1 personfound this instruction helpful.
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Auger plastic had broken
I watched YouTube repair of same...careful not to mix up order on the set up!
Jonathan from PALATINE, IL
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Pliers
1 personfound this instruction helpful.
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The original auger was broken.
The replacement auger was slightly longer than it should be. The result is the auger does not turn and could burn out the motor. I had to take the auger out several times and sand down the part using trial and error until enough of the plastic material had been worn down and the auger was able to turn. It took me several attempts over a couple of days as I had to remove the part, sand it down, put it back in and try again.
Abed from SAINT CLOUD, FL
Difficulty Level:
A Bit Difficult
Total Repair Time:
More than 2 hours
Tools:
Pliers, Screw drivers
1 personfound this instruction helpful.
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Ice wouldn't come out
YouTube baby YouTube.
John from Waldorf, MD
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
1 personfound this instruction helpful.
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plastic on auger was broken-wouldn't dispense ice
Excellent video on youtube showing how to replace the auger-Refrigerator and IceMaker Repair - Replacing the Auger Assembly (GE Part# WR17X11705).Very detailed video showing every aspect of this repair. There are many other videos showing this exact repair!!
Removed ice maker. removed two screws on the bottom of unit. released two plastic tabs on top of unit and slid front unit out. removed one screw on center of unit and took the top piece of. Used two screwdrivers to gently open casing of unit holding front of auger and slid it out. removed large retaining clip on front of auger and slid slid the auger out. carefully removed counter threaded nut on auger and removed all parts being careful to keep them in order for reassembly. reversed process and reinstalled ice maker.
Fred from POWAY, CA
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Screw drivers
2 of 2 peoplefound this instruction helpful.
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Replaced auger for GE Ice Maker
Followed you tube video instructions.Both were excellent
Lee from THE VILLAGES, FL
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
1 personfound this instruction helpful.
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The auger in my crushed ice maker had the leading (large) edge proken off.
I ordered an auger ($42.00) I could not install it. Called GE repair, he could not install it. (No charge) I ordered the whole ice tray assembly. $125.00. Take off the tape and insert! Walla, crushed ice. Tip, Don't try to install the auger. I was a USMC Helo mechanic/crew chief, Dave
David from LOS ANGELES, CA
Difficulty Level:
Easy
Total Repair Time:
30 - 60 mins
1 personfound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
94 Reviews
4.8
Filter By Rating:
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81
4 Stars
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3 Stars
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2 Stars
1
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Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Michael S - May 17, 2023
Verified Purchase
Easy Repair Part was the correct item, All Done
Easy Repair Part was the correct item, All Done
Thanks very much.
★★★★★
★★★★★
Kathy C - April 20, 2023
Verified Purchase
Great towel bar
Substantial weight and looks beautiful with matching toilry paper holder and towel bats
★★★★★
★★★★★
Thelma P - December 29, 2022
Verified Purchase
Ice maker Auger
Part was correct part and I installed it exactly as directed. It works perfectly.
★★★★★
★★★★★
Karen E - December 10, 2022
Verified Purchase
Easy repair
Worked for us!!
★★★★★
★★★★★
Harold K - October 8, 2022
Verified Purchase
boy it is wotking good
now it is working like it was new
★★★★★
★★★★★
Tom O - August 21, 2022
Verified Purchase
Ice dispenser auber
Quality part, on time, no issues. I ‘d buy again from them without a second thought
★★★★★
★★★★★
Tom D - July 21, 2022
Verified Purchase
Works Great
Husband had a bit of difficulties changing out, but worked out great!
★★★★★
★★★★★
Chris B - June 6, 2022
Verified Purchase
Replacement part works good as new.
The part comes with no instructions on how to disassemble and replace it. I did find a good YouTube video that shows each step with instructions on how to. Be aware of the left hand thread on the auger as this can be a show stopper. Other than that, it went well and we now have ice dispensing again properly.
★★★★★
★★★★★
Michael M - May 30, 2022
Verified Purchase
Dispenser Auger Replacement
The part came fast and I had no problem installing it. Ice dispenser is working great again.
★★★★★
★★★★★
Mark O - May 26, 2022
Verified Purchase
Perfect fit
Fit perfectly. Somewhat of an ordeal to install though.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS1018130
Manufacturer Part Number: WR17X11939
