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JDB9910AWB Jenn-Air Dishwasher - Instructions

All Instructions for the JDB9910AWB
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Roller disconnected from upper rack, due to a cracked clip
Once I figured out how to get the endcap off the roller track (allow several minutes, because it was designed by some dork), I slipped the old roller off the track, put the new roller on, and clipped it to the rack. Then I put the track cap back on (really easy once you've figured out how to get it off) and it was good as new.

As for how the cap comes off, it's difficult to describe. But it may help you to know that the cap, despite what it looks like at first, is actually surprisingly long and folded on top of itself. Pulling it directly out doesn't work; you have to unfold it before there's any chance of getting it out.
Parts Used:
White Dishrack Roller
  • Bernard from Boulder, CO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
90 of 153 people found this instruction helpful.
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5 of the 8 wheels on the lower dishwasher rack had broken off
I simply snapped the new wheel assemblies back on. The main thing I want to say is that I have never owned a dishwasher that required replacing wheels and I believe there is a design flaw in the wheel that they break so easily. If you look at the way they are mounted on the rack, eventually the weight of dishes on the rack will wear them out and break them. It cost me nearly $50 to replace them all. I bought extras because I know more will break in the future.
Parts Used:
Lower Wheel Assembly
  • Trisha from Ann Arbor, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
86 of 150 people found this instruction helpful.
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broken upper rack roller
snapped on new roller and job done
Parts Used:
Dishrack Guide Rail Stop - gray White Dishrack Roller
  • Richard from San Jose, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
74 of 137 people found this instruction helpful.
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Water under the dishwasher
1. I removed the covers below the door and watched during a wash cycle to see where the water was leaking. There was a small pinhole on the rubber connector at the end of what turned out to be the "top shower hose". I was hoping I could just replace that rubber connector, but apparently it is permanantly attached to the entire "top shower hose" assembly.
2. To remove the top shower hose I first turned of the circuit breaker to the dishwasher.
3. I needed to slide the dishwasher about half way out of the cabinet, requiring removal of two screws at the top of the dishwasher attaching it to the counter.
4. I also had to turn off the water and disconnect the water supply hose (at supply valve, not inside the washer) because it had no slack to allow the dishwasher to slide out of the cabinet.
5. I removed the hose clamp at the bottom of the dishwasher.
6. I removed the top dish rack (there are clips on the ends of the rails that can be opened to allow the rack to come out).
7. I popped off the upper washer arm by fiddling with the clip mechanism. Then I removed the threaded "nut" holding the hose in place.
8. As others mentioned, it is good to remember to save and re-use the hose clamp and rubber washer.
9. Removed the old hose.
10. Ordered new hose, waited for delivery. Kids washed dishes by hand for a few days.
11. Installed the new hose. Replaced the rubber washer at the top end and fastened with the "nut." Replaced the washer arm and top dish rack.
12. Connected the bottom end of hose, re-using the hose clamp.
13. Positioned dishwasher back under cabinet and replaced screws.
14. Re-connected the water supply hose.
15. Turned circuit breaker back on.
16. Began using dishwasher again. Observed a few wash cycles to ensure no leaks.
17. Re-attached the covers below the door.
18. Done.
Parts Used:
Top Shower Pump Hose
  • Kurt from North Ogden, UT
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Wrench (Adjustable)
43 of 44 people found this instruction helpful.
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Some of the fold up/down tines in the lower basket were defective as well as the door handle was broken
The wheels and clip were just snapped in to replace old or missing ones. The door latch required the inside cover of the door assembly to be loosen enough to remove the old latch and replace the new latch.
approximately ten screws were involved.
Parts Used:
Folding Tines Sleeve Adjustable Peg Clip Lower Wheel Assembly Latch Handle
  • Manfred from Fredricksburg, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
70 of 135 people found this instruction helpful.
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Roller Broken On Top Rack, Left Side.
First, removed end cap in steel sliding upper rail, second, removed broken roller, third, attached new roller, you can look at other rollers to see how it goes on, fourth, feed new roller into track, replace end cap. Takes less than 10 min, saved 85. 00 Bucks.
Parts Used:
White Dishrack Roller
  • Fred from Cherryville, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
66 of 128 people found this instruction helpful.
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broken part
clipped in the replacements and installed the assembly. Easy and thanks, PartSelect.
Parts Used:
Adjustable Peg Clip
  • roger from guilford, VT
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
65 of 126 people found this instruction helpful.
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Broken roller on rack
Took off old part. Modified new roller w'knife. Found a nut and bolt in scrap pile. Attached.
Parts Used:
White Dishrack Roller
  • donald from Westminster, CO
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
65 of 129 people found this instruction helpful.
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The dishwasher wouldn't fill with water.
I first turned off the water to the dishwasher, then the electricity to it, then took off the front bottom access panel, I then unbolted the inlet valve from the side of the machine, undid the electrical hookups remembering which one connected to which, then unclamped the two hoses, I then put the new one back in place, redoing the hoses and electrical and bolting it back to the side of the machine, then putting the front bottom access panel back on, then turning back on the water and electicity. The one thing that may make it easier if you can is to pull the dishwasher out from under the cabinets and lay it down so the bottom is exposed. This would make the process a little smoother.
Parts Used:
Water Inlet Valve - 120V
  • Jared from Rutland, VT
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Wrench (Adjustable)
34 of 36 people found this instruction helpful.
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dishes still dirty, soap remained in dispenser.
After repairing this dishwasher 5 times during the past 8 years this one was real easy: Open door, unscrew inside cover and carefully move over to one side. Unplug soap dispenser, unscrew soap dispenser and remove. Fit new dispenser, reconnect it, put inner cover back in its place and secure it with the retained screws and you are back in operation. Hans.
Parts Used:
Detergent and Rinse Aid Dispenser
  • Hans from Show Low, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
35 of 42 people found this instruction helpful.
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Dishwasher began making a grinding noise that sounded like someone being tortured
Figure out how to remove the spray arm (15 min); remove all the parts below (15 min); figure out what's not right (5 min). the pump discharge head is two parts. The flat disk that is attached to the under side of the discharge head came off and was being ground up by the impeller nut. Hence the noise. I superglued it back together and ordered the replacement parts. the superglue lasted through about 1 rinse cycle. The repair parts arrived the following day, and since I already knew how to disassemble and reassemble, the actual replacement was about 15 minutes. The dishwasher hasn't been this quiet in over 2 years.
Parts Used:
Discharge Pump Housing Upper Discharge Housing Gasket Lower Spray Arm Seal
  • Larry from Bellefonte, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
29 of 33 people found this instruction helpful.
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Water Valve would not open to allow water into DishWasher
First, I removed the foot plate(s) at the bottom of the Dishwasher. (2 screws each side)

Then I removed the two top screws at the front of the dish-washer. The screws were mounted into a board under the counter that had broken loose. (A minor secondary issue specific to my situation.)

I gently inched the dishwasher out from under the cabinets.

SLOWLY, I tipped the dishwasher over on its side, allowing the water still inside to drain into a pan. Minor cleanup required for the cup or two that missed.

I then had access to the part. I disconnected the power from the wall socket, and I closed the valve for the inlet water from under the sink.

I removed the screws holding the Water Valve to the DishWasher case. Then I took a sharpie and marked one side of one of the two power connectors, black-mark to black-mark.

When I went to disconnect the inlet pipe, there was more dripping than I expected, so the valve under the sink was not closing completely. I needed to shut off the water supply to the house for the next stage.

I disconnected the inlet water supply, which continued to drip slightly into a bucket. I then removed the coupler from the old water valve. It was badly clogged and corroded, so I went to a local HW store and found an exact match 3/8" to 3/8" right angle coupler with compression fitting on one end.

BIG TRICK, before installing the new coupler, WRAP the compression fitting threads with teflon tape. You will not be able to wrap it once it is installed. In fact, I needed to uninstall the part once after I discovered this, to wrap the threads smoothly.

Once pre-wrapped, wrap the other threads that screw into the water valve. Tighten until secure, AND aligned with the direction of the flow tubes of the original.

Match the electrical connectors, black-mark to the same position as before. (The new water valve will NOT have the black-mark on it, unless you transfer one!)

Connect the Water valve back to the Dish Washer chassis with the two screws previously removed.

Connect the inlet water back to the compression fitting with the pre-wrapped threads.

Gently return the dishwasher to upright, and then plug it in.

Open the valve under the sink slowly and watch for drips or leaks.

Run the dishwasher at the start of a cycle, long enough to determine that the valve activates, and allows water to flow. Then stop the cycle.

Gently walk the dishwasher back under the counter, observing that you do not kink the copper water inlet pipe, or the drain pipe.

Adjust the feet, if necessary, back to fully support and level the dishwasher.

Install the two screws holding the dishwasher to the cabinet front. Then install the kick plates and tighten those 4 screws.

Clean up any residual water from the process.
Parts Used:
Float Switch Water Inlet Valve - 120V
  • Bob from Allen, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Screw drivers, Wrench (Adjustable)
32 of 44 people found this instruction helpful.
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replace door handle
Removed rear of front door to access back panel to access two handle screws and replace handle--very easy.
Parts Used:
Latch Handle
  • Geraldine from Framingham, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Screw drivers
27 of 31 people found this instruction helpful.
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Dishwasher leaking water
Pulled the dishwasher out. Determined that it was leaking from the air/water inlet. Ordered the seal and replaced the seal by turning the inside cover counter clockwise while holding the outer water inlet. Replaced seal and installed water hose. Put dishwasher back inside cabinet and leveled. If you don't try to fix it yourself, It could cost more then what it is worth.
Parts Used:
Air/Water Inlet Seal
  • Marvin from Republic, MO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Wrench (Adjustable)
26 of 30 people found this instruction helpful.
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Dishes Weren't Getting Clean
I surfed the net using phrases like "dishes not clean" and found a series of possible solutions. When I noticed that the water in the washer was cold, I realized it was a heating element issue. Using a multi-meter set to the lowest resistance I tested both ends of the heating element (OF COURSE I SHUT OFF ELECTRICITY TO THE DISHWASHER FIRST!!!) and found it read a steady 16 ohms. Then I followed the orange leads to the limiter, removed the leads and tested resistance and found it at near zero. Touchdown.

I ordered the new limiter, had it in a couple of days and installed in in 5 minutes. The hardest part was putting the metal cover back on the bottom of the unit.t
Parts Used:
Limit Thermostat
  • Allen from Columbia, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
25 of 30 people found this instruction helpful.
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All Instructions for the JDB9910AWB
16 - 30 of 652