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Sample Model Number Tags
Model numbers can be made up of numbers (1005400, for example) or a combination of letters and numbers (LAT1000AAE). The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tags shown here (model number highlighted in yellow):
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Clive
January 8, 2020
The washing machine does not open the water to enter the machine
For model number GTW220BMK1WW
Hello Clive and thank you for writing.
It certainly sounds like it could be a faulty water valve PS12309715, you should check for signs of damage, and replace if necessary. We hope this helps. Please contact us anytime if you require further assistance.
Washer stopped draining. Will start a wash cycle but not drain the water.
For model number GTW220BMK1WW
Hello James, thank you for contacting us. We have found that a kink or clog in the drain hose of your washer could be interfering with water flow and preventing your machine from draining properly. This issue can also be due to a faulty drain pump, part number PS12113390. We recommend you check the drain hose and drain pump to fix this issue. If the problem persists, you may need to replace the control board, part number PS12069192. We hope this solves your problem!
