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GSS20IEPHWW General Electric Refrigerator - Instructions

All Instructions for the GSS20IEPHWW
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Plastic auger cracked. This part moves the ice in the bin forward to the dispenser
1) Removed the ice bin and emptied the ice.
2) Removed 5 screws total
3) (hardest part) JImmied a flat blade screwdriver into the left top side of the housing and pried gently to disengage the plastic holding clip. This only allows the left side of the housing to move up about a half-inch. Did the same on the right side and 'walked' the assembly out of the bin.
4) Removed the C clip and washer that holds the auger. and removed the auger assembly.
5) Before removing the screw at the end of the assembly, it is a good idea to take pictures of the ice crushing part of the assembly so that it goes back on correctly.
6) Removed the screw and carefully stacked the ice crush blades and washers.
7) Installed the ice crush blades on the new auger, re-installed the screw, washer and C clip.
8) Re-assembly is easy, you just need to set the end of the auger in the back of the ice bin and slowly re-install the housing portion.
Parts Used:
BUCKET AUGER
  • robert from wesley chapel, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
122 of 172 people found this instruction helpful.
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Ice Dispenser not working properly
The ice dispenser would not dispense cubes. It only dispensed crushed ice. Also the plastic auger was partially broken and it took forever for ice to be dispensed. The auger was easy to figure out that it was broken. The dispenser issue took some time. I removed the ice bin and removed the panel behind it. There was a solenoid that burnt and melted and this did not allow the dispenser door to be controlled. I ordered the parts on a Thursday and they arrived on a Friday. Pretty simple to fix once I knew what the problem was. I could have gotten the parts cheaper from Searsparts.com but their description of parts and their pictures did not match and I wanted to make sure I got the right parts the first time. To be on the safe side I ordered a couple of pins and used one of them. The pin was a little hard to remove from the existing assemble so I put it in a vice and used a small pick and hammered out the old pin.
Parts Used:
BUCKET AUGER Ice Dispenser Solenoid Service Kit ARMATURE KIT ARMATURE KIT
  • Bob from St. Louis, MO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
111 of 145 people found this instruction helpful.
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Drawer slide broke due to overloading with beer.
First I took a beer out and opened it then took a sip. Then I went into my garage and searched for my Black and Decker power drill with a phililps head on it. Failure to locate a phillips head bit i took another sip of beer and took out one of those old fashion screw drivers. I went back into the kitchen and much to my dismay the fridge didnt fix itself. After another sip of beer I took the old slide out and took it to the outside garbage. On my way around the house my neighbor started to mock my home fix-it skills and his back yard became the new home for the broken slide. I put the new slide in, reinstalled the drawer, and filled it with beer.
Parts Used:
Drawer Slide Rail - Right Side
  • Ashley from Brandon, MS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
102 of 122 people found this instruction helpful.
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freezer defrost and then after some time would work.
one repair man said I needed freon. sears repair man said my evaporators leaked. and should buy a new fridge. I installed the parts for less than $30.
dried the freezer compartment removed back panel and asst parts. removed screws from evaporator assy and replaced def therm. soldered leads/wing nuts. removed cover from sensor temp and again connected leads. working fine.
Parts Used:
Defrost Thermostat Temperature Sensor
  • anthony from burke, VA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Pliers
92 of 96 people found this instruction helpful.
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Repeatedly stick in defrost, raising temps in fridge and freezer for hours at a time, some times for days. Repair tech was called out twice to look into this problem, but the temps returned to normal both times before he arrived, therefore, he never could diagnose the problem with a certainity as wh
The main board is easy to get to behind the access plate. You will find seven different wire harness plugs, six which are white, that are impossible to remove without breaking the retaining clips which hold them in place....but that's OK.....you are throwing away the old board anyway, so nothing lost. The plugs will snap back into each of their respective terminal locations without a problem. Be sure to treat the four white, plastic pins that hold the board in place delicately....you will not want to mess those little dudes up!
Parts Used:
Main Control Board Assembly
  • Jerry from Otisco, IN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
96 of 121 people found this instruction helpful.
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Ice dispenser quit working and kept making a clicking sound
All you have to do is replace the circuit board which is really easy. Still kinda mad because the fridge is less than 2 years old. If you hear the clicking noise its coming from the circuit board.
Parts Used:
Main Control Board Assembly
  • Ken from Gibson City, IL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Pliers
86 of 97 people found this instruction helpful.
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auger was not working
This happened once before. The plastic auger broke. I had a local repair store order the auger and then install it into the bucket. The cost was much more than I paid PartSelect for the entire assembly. What could be easier--pop the old one out and put in the new--for a cheaper price.
Parts Used:
Ice Bucket and Auger Assembly
  • Marshall from Yuma, AZ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
77 of 81 people found this instruction helpful.
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Refrigerator stopped freezing and cooling frige
Well, I first had a local service guy look at the frige. only to find out his opinion was to replace the entire unit, because the Mother board cost more than the unit was worth. Me not accepting that answer, decided to look on line for a part and availability as well as price. Surprise, Part Select had what I wanted. Now, on the back of the unit in the upper left hand corner is the access door for the mother board.Find it, but before proceeding disconnect the power supply from the wall receptacle. Remove the surrounding screws on the access door with a nut driver and the correct size METRIC socket. Disconnect the wiring connectors on both sides of the board. Now there are 4 plastic type (mine were white) retaining studs holding the board in place. BE CAREFUL not to break these as you gently pull the board off studs. Replace board with new one, and restore wire connectors in their perspective places. Each connector has a different amount of pins inside so connecting them is easy. I know nothing about refrigeration, and this was a piece of cake. Less than 15 min. Unit cools like never before!!!
Parts Used:
Main Control Board Assembly
  • DAVID R. from BATH, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
77 of 85 people found this instruction helpful.
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ice stalactites were drooling out of the icemaker and gumming up the cubes in the receiving tray.
I first shut off water flow to the fridge. Examination of the package (which was not exact in appearance to the original) demonstrated that the electrical connectors were well-insulated so I arrogantly and successfully proceded without disconnecting the power. My fridge is old enough that the model doesn't appear exactly on anyone's list so I wasn't alarmed that it took an extra 10 minutes or so to noodle out how to adapt the slightly different inlet cowling and electrical cord with extension, but the device is pretty simple.
Soon I loosened the two mounting screws with a nut driver, used a screwdriver to pry away the plastic snap-in housing over the electrical socket on the fridge inner wall and pulled away the electrical plug. The original water fill tube remained in its cavity, ready for re-use.
The new unit's mounting points matched the original screw locations perfectly, as did the fill cowling - which on the replacement icemaker has two possible attachment points. The new unit's electrical connector required an extension pigtail to adapt to my socket, but it was included in the package. The extra cable posed a minor cosmetic issue because it hangs in the collection basket a bit, but that will soon be remedied with a tie wrap.
After the water was restored and an anxious wait of a few hours, we had well-formed ice cubes that weren't all stuck together and the stalactites haven't reappeared.
Parts Used:
Ice Maker
  • Gerald from Benicia, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
89 of 122 people found this instruction helpful.
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frige not cooling, freezer working, frost buildup. also door for ice dispenser stuck open!
first I removed shelves, bottom drawer, one drawer slide. then removed plastic cover from inside, light bulb, removed two screws from back panel (inside refrigerator, removed panel. You will see heater towards bottom. Remove screws (2) that hold heater in place, disconnect wires from heater, thermostat is
attached to line just above where heater is attached.
You will find that is quicker to cut thermostat wire, then splice together with wire nut. reassemble in reverse order. To check ice door, you must remove inner door panel, mine had to selenoid rusted and locked up. Removed , cleaned, reinstalledm worked ok. Hope this helps someone. Thank you partselect from your good service!
Parts Used:
Defrost Thermostat Defrost Heater Harness Kit
  • stan from winder, GA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Nutdriver, Screw drivers
81 of 103 people found this instruction helpful.
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The back of my freezer section was covered with ice.
1. Important: First you will need to prepare for water from melted ice. Plug the drain hole in the bottom rear of the freezer. Have plenty of rags near by. A pan or small bucket is helpful.

2. Unplug refrigerator

3. Remove (4) screws (2) w/screwdriver and (2) w/nut driver. You can remove the light cover to get it out of the way but you don't have to.

4. Remove the evaporator cover (The rear wall)

5. Melt and remove any ice build up. Remember those rags?

6. Remove (2) screws from the heater bracket

7. Remove the failed heater. My old heater was a single element. The new heater was a dual element. This made no difference.

8. Disconnect (2) wires.

9. Re-route and reconnect (2) wires. The wires were re-routed because the new heater has both wires on the same side. Not a problem.

10. Install new heater on the bracket (2) screws

11. Replace cover (4) screws

12. Power up the refrigerator
Parts Used:
Defrost Heater Harness Kit
  • Brian from Cary, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
73 of 79 people found this instruction helpful.
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Ice maker stopped working
I unplugged the electrical connection. Then I removed the 2 screws holding the icemaker in place. I lifted out the old icemaker unit and put the new one in place. Then put the 2 screws back in and plugged in the new unit.

The icemaker started making ice very soon after turning the unit on.
Parts Used:
Ice Maker
  • Dan from West Bloomfield, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
82 of 109 people found this instruction helpful.
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Ice jamming up in the ice maker unit because auger was broken
Remove Ice maker bin from the refrigerator and empty. Unscrew the three Phillips head screws that secure the front plate to the bin and gently lift and pull the tab that secures the interior portion of the plate until it clears the bin. Once you remove the front plate, it will expose two side tabs on the front of the bin which must be depressed so that the plastic insert that hold the auger in place can be removed. Isolate the auger with the from the unit by rotating the parts off the shaft. The ice crushing blades are attached to the auger and can easily be removed by twisting the plastic nut off with pliers. The cutting blades will now slip off the end (make sure you study the orientation of the blades as each piece will come off separately and make the job unpleasant when you go to put it back together). Now that the auger is out, just reverse the process and you have a "new" ice dispenser. Works like a charm. The diagram furnished by PartSelect was very helpful and accurate if you get a bit lost, especially when putting the crushing blades back together.
Parts Used:
BUCKET AUGER
  • Elaine from Healdsburg, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
77 of 95 people found this instruction helpful.
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broken ice maker part
used a screwdriver to remove screw and unplugged part. Plugged in new one and secured with a screw.
Simple
Parts Used:
Ice Maker
  • Laura Beth from Mandeville, LA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
76 of 99 people found this instruction helpful.
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Recessed door on ice dispenser would stay open causing the freezer to frost up
I inserted the tip of a very small screwdriver from a eye glass repair kit into the three small holes under the panel near where the ice is dispensed. I never would have known about this simple procedure if it wasn't for the feedback you post from your parts cumtomers. Once I did this the front panel with the buttons on it poped off and it was just a matter of removing a few screws at that point. The wires from the new solenoid easily plugged into the board on the front panel. I would recommend changing the screws at the same time. The old one's worked but they were rusty. I feel the solenoid was my only problem but I changed all the parts in between the dispenser door and the solenoid just to be sure.
Parts Used:
Dispenser Door Solenoid Assembly Dispenser Door Assembly or Flapper Door Recess Retainer Dispenser Door Recess Crank Recess Door Spring
  • Turcotte's Housing Service, In from Newmarket, NH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
70 of 92 people found this instruction helpful.
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All Instructions for the GSS20IEPHWW
16 - 30 of 1754